Popeyes Louisiana Kitchen

We went at 2 am and as the closing time is 4 am, the girl there asked us to leave at 2:48 am when we were still eating and she was behaving rudely with everyone who was coming inside because she was mopping and people were coming and stepping on the mopped floor. Why the are behaving like this when the shop is open till 4 am.

Atmosphere: 1

Food: 3

Service: 1

I spent 29.68 dollars here on food poutine and delux burgers. It was taken away, and they packed a small portion of poutine but charged a full amount of food, and i ordered two delux burger, and they gave me regular chicken sandwichs . It wasn't fresh at all . I was in a hurry, and i took my order home. While eating, i realized i paid for delux chicken burgers. I thought they are also human its okay if they mistakenly gave me another burger, but when i opened a box of poutine and saw less amount of potine and fries. I couldn't control myself as it is really unacceptable that they are porividing this kind of service after charging 30 dollers to customers. It's really disgusting that some people earn this much amount of money by working two hours and they can't provide them with proper order after charging this much??? It's really disgusting and unacceptable. I pray nobody visits this restaurant and requests everyone stop visiting this kind of restaurant.

Atmosphere: 1

Food: 1

Service: 1

Everything was on point as always :).

Atmosphere: 5

Food: 5

Service: 5

there was a deal 2 chicken thighs for 4.99 i got 4 and they said “can’t give you the deal” like why tf not and then continued to laugh at me such awful customer service i have ever experienced i am enraged

Atmosphere: 1

Food: 1

Service: 1

I called your restaurant to place an order, and my order was accepted without any indication that the store would be closing soon. However, upon arriving at the location to collect my order, I was informed that the restaurant was already closed.

This experience was extremely frustrating, as I had asked specifically about your closing time during the call. The lack of clarity and professionalism resulted in wasted time and effort on my part, not to mention significant disappointment.

I expect better communication and service from a reputable brand like Popeye’s. Please ensure that your staff clearly inform customers of your store’s operating hours to avoid such inconveniences in the future

Amazing food and very neat environment 👌 excellent service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Popoyes #11957 Order # 113, Order timing 01:28:40 AM Manager/Supervisor - Vanshika (during shift time).This place and the staff during the provided timing is unprofessional and don’t know how to service the customers. So this place according to the timings which closes at 4 AM, but they close all the dining area including the washrooms at 1AM. They Order ( not requesting) the customer not to cross the area where they have clean it already and not able to use any of sitting area at all. Employee who took the order at the service window, she is so unprofessional, rude, doesn’t know how to deal with customers,her tone is so unprofessional and refuses to give her name and employee #.

They strictly need training for this job and need to take care of the customer service which helps to maintain the position and reputation of Popeyes Louisiana Kitchen among the public.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Chicken, Wings

Had deluxe sandwich combo. Patty was too oily. It used to be a better location.

Atmosphere: 4

Food: 2

Service: 4

Staff was very coperative

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Khushdeep provided excellent customer service and was happy to help us out!

Atmosphere: 5

Food: 5

Service: 5

Kushdeep was very respectful and provided great service

Atmosphere: 5

Food: 5

Service: 5

Keep it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Cajun Fries

Khushdeep was very nice. 😊 provided really good customer service

Atmosphere: 5

Food: 5

Service: 5

If I could give this location 0 stars I would. This location is very disgusting in regard to their behaviour of how they treat their customers. I placed an order through Uber eats today October 15, 2024 at 10:54pm. The order estimated time was for 11:03pm. I had my husband come in to pick up the order, I was on the phone to hear the full conversation. The employee at the register was already giving the person in front of him a hard time, when it was time for my husband to pick up the order the lady at the register said “the order is not ready yet, we need 15 more minutes.” As time went by it was 11:24pm and the order was ready. The lady gave him a hard time with the name being different, “I don’t think this order is for you”. He provided the name and the order number and she still will not take it. I spoke over the phone and said the order is correct. She had pulled the manager to confirm and once I guess they had enough they gave the order.

It is embarrassing for a customer to have to go through this type of situation. The order was placed in advanced and they had enough time to prepare this order, in no circumstance should there be an issue. Orders through Uber eats or skip the dishes should be made first.

I called the location to make a service complaint, spoke to the “manager” in regard to this situation. The manager was very rude and stated “my employees come first other than you customers.” As I asked for her name, she than hung up the phone. I called back and asked “why did you hang up when I asked for your name”, she said “i didn’t hang up the call disconnected”. The call disconnected right after I asked for your name there was no issue other than that prior. She was very argumentative and could not take constructive criticism at all, she also continued to call me names on the phone when all I asked to begin with is if she could give me an accurate response to this situation. If it is a procedure where you need to take several steps to verify if an order is correct than explain that. I asked for her name once more and she said “I do not need to disclose my name”. Which is in accurate because anyone in Canada working in a public environment is governed to provide their name regardless of their employment status.

I would highly not recommend this location due to their poor customer service. Very disgusted with this behaviour and I will continue to go higher with this complaint.

Atmosphere: 1

Food: 1

Service: 1

Manager named Disha refuses to honor survey validation code. Twice in the last 3 months I've had an issue with them.

Atmosphere: 3

Food: 4

Service: 1