recently visited Royal Paan around 3 AM, and unfortunately, the customer service experience wasn’t great. The girl at the counter didn’t seem interested in helping — when we asked about the sizes of the falooda, she just said “order if you want” instead of explaining. When we politely asked her name, she refused and said they aren’t allowed to share it. It would be great if staff could be more polite and helpful, especially when customers are unsure about menu options
Gaganpreet Singh
The girl there in night shift was so disrespectful don’t know how to greet and how to speak how to give order . SO DISAPPOINTED!!!!
Atmosphere: 1
Food: 1
Service: 1
Tejpal
5 of us visited today at 3:45 am and the girl was there don’t know to greet a costumer, how to talk she was soo rude and the way dealing was so awkward . After she threw our order on counter and ask sp rudely talk spoons from there dont ask me . That was really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Anmol Kamboj
Girl in night shift needs a good training on costumer tackling and also get a class how to speak . You can’t speak rude and disrespectful to a costumer I’m paying for the food she’s just throwing it on counter and I ask for her name she refused. Just let her know keep ur grudges at home and make a good environment in store. Good luck for her co workers . Time 3:30am 13/10/25 VERY BAD EXPERIENCE!!!!
Atmosphere: 1
Food: 1
Service: 1
Jashan Singh
It’s a humble request to owner of ROYAL PAAN to give there staff a good lecture on costumer dealing bcz they don’t know how to speak , how to deal with a costumer , how to be polite and respectful. A girl was there at 3:15am date -13/10/2025 was really speechless she needs a good trainer !
Atmosphere: 1
Food: 1
Service: 1
Rishabh Soni
Worst experience ever with the girl taking front orders worst behviour you are an employee you gotta treat the customers with respect and a smile. Why being rude. I don't recommend anyone going there.
Atmosphere: 1
Food: 1
Service: 1
Anmol Bhandari
REALLY DISAPPOINTED!!! The girl in night shift is out of mind * don’t know how to speak * don’t know how to deal with costumer * speaking very rude and disgusting way SHE WILL RUIN THE RESTAURANT’S ENVIRONMENT How her co workers are working with her Date-13/10/2025 time -3:15
Atmosphere: 1
Food: 1
Service: 1
Eshan Bhandari
We visited today at night at 3 and the girl on counter was soo rude, she doesn’t know how to speak with a costumer very rude also behaving very inappropriate. I ask for my order she just slap the counter. I Requested the OWNER to take care of it it’s gonna ruin the costumer service of the store.
Atmosphere: 1
Food: 1
Service: 1
Guri Kamboj
I visited today the girl was rude don’t have any ethics how to speak with a costumer so disgusting. Although she was just banging her hand on counter when I ask for order. Ask for her name she refused! Really disappointed
Atmosphere: 1
Food: 1
Service: 1
Suraiya
I visit this place every after two days food is good no doubt but the acknowledgment of customer and greetings them is the first thing that everyone loves to receive. Here i feel that employees are not given these trainings. Specially girls . She never greeted me even never looked at my face with good expression . I worked in customer service more than 6 years and we never did this. Hi!!! Hello! With slightly smile takes nothing but makes your customer service high. Food comes later but greetings first. Zero customer service
Samosa ❌ cold potato serve with oil no need sauce ✅
Atmosphere: 3
Food: 1
Service: 3
Abhishek Joshi
Best paan in Brampton!!
Atmosphere: 5
Food: 5
Service: 5
harpreet kaur
We regret visiting this place today. We ordered samosa chat and aloo tikki chat and felt just eating chilled chana gravy with curd bowl, samosa and aloo tikki was hard to find in it. Taste was awful. Will never recommend this place
Atmosphere: 1
Food: 1
Service: 3
sachin patra
Such an unhygienic experience there … order paan and it was made in unhygienic way without even gloves; served us directly even without napkin… the cashier showed an attitude and let us wait for almost 5 min even when store wasn’t busy at all! She was busy talking at the back..Never ever gonna visit there!! Should focus on food safety and customer service !
recently visited Royal Paan around 3 AM, and unfortunately, the customer service experience wasn’t great. The girl at the counter didn’t seem interested in helping — when we asked about the sizes of the falooda, she just said “order if you want” instead of explaining. When we politely asked her name, she refused and said they aren’t allowed to share it. It would be great if staff could be more polite and helpful, especially when customers are unsure about menu options
The girl there in night shift was so disrespectful don’t know how to greet and how to speak how to give order .
SO DISAPPOINTED!!!!
Atmosphere: 1
Food: 1
Service: 1
5 of us visited today at 3:45 am and the girl was there don’t know to greet a costumer, how to talk she was soo rude and the way dealing was so awkward . After she threw our order on counter and ask sp rudely talk spoons from there dont ask me .
That was really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Girl in night shift needs a good training on costumer tackling and also get a class how to speak . You can’t speak rude and disrespectful to a costumer I’m paying for the food she’s just throwing it on counter and I ask for her name she refused. Just let her know keep ur grudges at home and make a good environment in store. Good luck for her co workers .
Time 3:30am 13/10/25
VERY BAD EXPERIENCE!!!!
Atmosphere: 1
Food: 1
Service: 1
It’s a humble request to owner of ROYAL PAAN to give there staff a good lecture on costumer dealing bcz they don’t know how to speak , how to deal with a costumer , how to be polite and respectful. A girl was there at 3:15am date -13/10/2025 was really speechless she needs a good trainer !
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever with the girl taking front orders worst behviour you are an employee you gotta treat the customers with respect and a smile. Why being rude.
I don't recommend anyone going there.
Atmosphere: 1
Food: 1
Service: 1
REALLY DISAPPOINTED!!!
The girl in night shift is out of mind
* don’t know how to speak
* don’t know how to deal with costumer
* speaking very rude and disgusting way
SHE WILL RUIN THE RESTAURANT’S ENVIRONMENT
How her co workers are working with her
Date-13/10/2025 time -3:15
Atmosphere: 1
Food: 1
Service: 1
We visited today at night at 3 and the girl on counter was soo rude, she doesn’t know how to speak with a costumer very rude also behaving very inappropriate. I ask for my order she just slap the counter.
I Requested the OWNER to take care of it it’s gonna ruin the costumer service of the store.
Atmosphere: 1
Food: 1
Service: 1
I visited today the girl was rude don’t have any ethics how to speak with a costumer so disgusting. Although she was just banging her hand on counter when I ask for order. Ask for her name she refused! Really disappointed
Atmosphere: 1
Food: 1
Service: 1
I visit this place every after two days food is good no doubt but the acknowledgment of customer and greetings them is the first thing that everyone loves to receive. Here i feel that employees are not given these trainings. Specially girls . She never greeted me even never looked at my face with good expression . I worked in customer service more than 6 years and we never did this. Hi!!! Hello! With slightly smile takes nothing but makes your customer service high.
Food comes later but greetings first.
Zero customer service
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Samosa ❌ cold potato serve with oil no need sauce ✅
Atmosphere: 3
Food: 1
Service: 3
Best paan in Brampton!!
Atmosphere: 5
Food: 5
Service: 5
We regret visiting this place today. We ordered samosa chat and aloo tikki chat and felt just eating chilled chana gravy with curd bowl, samosa and aloo tikki was hard to find in it. Taste was awful. Will never recommend this place
Atmosphere: 1
Food: 1
Service: 3
Such an unhygienic experience there … order paan and it was made in unhygienic way without even gloves; served us directly even without napkin… the cashier showed an attitude and let us wait for almost 5 min even when store wasn’t busy at all! She was busy talking at the back..Never ever gonna visit there!! Should focus on food safety and customer service !
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
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