Shelby's Legendary Shawarma

The food here usually tastes alright for the price, but today the guy at the counter beat me down over a couple of bucks for a small scoop of garlic sauce. What kind of shawarma place charges extra just to add a bit of creamy white sauce? Abbas, your worker acted like the garlic was coming off his own paycheck and refused to serve any without an extra charge. I’ll be taking my business elsewhere until they get their creamy white garlic sauce situation under control feel like I wasted my money here today.

Best wraps and customer service by Ramanpreet 👍

Atmosphere: 5

Food: 5

Service: 5

Worst food, worst service everything is worse

Atmosphere: 1

Food: 1

Service: 1

Excellent service

Atmosphere: 5

Food: 5

Service: 5

I ordered the Legendary Bowl and it was really tasty. The portion size was just right and everything was well prepared. Great food!

Atmosphere: 5

Food: 5

Service: 5

I recently visited Shelby, and food was absolutely delicious. The service was outstanding — the staff were friendly and attentive. The cleanliness of the place also stood out to me.

Overall, Shelby is a place I’d happily come back to — great food, great people, and a clean, welcoming atmosphere. Highly recommend it to anyone looking for a pleasant dining experience.

Atmosphere: 5

Food: 5

Service: 5

They take so long for preparing food.
Workers are even not respectful if you ask them how long they’ll take to prepare order.
3:00 Pm Oct 5 2025

Atmosphere: 1

Food: 1

Service: 1

I have been to other Shelby’s locations and always enjoyed the food, but I’m not sure why this location is so inconsistent. The last time I ordered takeout, the portions for the Legendary Poutine and bowls were noticeably smaller than usual. This time, the poutine was overloaded with sauce, which really affected the taste. This is the closest location to my home, but unfortunately, after multiple disappointing visits, I think this might be my last time coming here.

Atmosphere: 4

Food: 1

Service: 1

My first impression walking into Shelby’s was just okay. The space looked fine, and I decided to place my order using the kiosk at the front, which was convenient enough.

However, while waiting for my order, I couldn’t help but notice that the food prep staff were having loud, chatty conversations over customers’ open food. It made me quite uncomfortable the atmosphere felt unprofessional, almost like being in a loud meat market rather than a restaurant.

While I waited, another customer came in complaining about finding a hair in her food. The manager’s response was quite disappointing. Instead of showing genuine concern or offering a proper apology, the manager simply said they’d replace the food. The customer seemed upset and ended up asking for a refund instead, which she eventually received — but without any acknowledgment of her frustration.

When my own order was finally ready, I was hoping the food would make up for the poor experience. Unfortunately, it didn’t. The chicken tasted low quality, the sauce had a strange, almost burnt flavor, and it didn’t taste like a traditional shawarma at all. It had unexpected, Indian-like spice notes, which didn’t blend well. Overall, the wrap just didn’t taste good.

Between the poor service, unprofessional atmosphere, and disappointing food, I would not return to Shelby’s.

Atmosphere: 1

Food: 1

Service: 2

Always a pleasant experience at shelbys. Legendary chicken shawarma wrap is my go to with the zaatar fries and it does not disappoint.

Atmosphere: 5

Food: 5

Service: 5

Im Lebanese and this is the most authentic tasting and delicious shawarma I've had in Canada. Its pretty addicting. They have it down to a system that's pretty well functioning as well. I definitely recommend coming here in person.
What I like to order is the legendary traditional chicken wrap with spicy garlic and hot sauce. The pomegranate molasses is the well needed secret ingredient that other places lack. The Saj bread here is also incredible and looking at the equipment (I think) its made fresh instore earlier on. Arguably, this is the only real shawarma in town, contrary to whatever your personal opinion is, everywhere else is pretty trash in quality and taste. This is the good stuff and where its at! If you're a bit more health conscious, I sometimes sub out the fries, and add-on charge for extra protein. I always finish my shawarma wanting another one but its high in calories so I always need to hold myself back haha. Traditional style is the best style. Also, the store is pretty well maintained. 11/10; its making my dad who quit eating shawarma here some years back, actually reconsider his choice when I ask him to bring me here for a bite. The wrap itself, not cut up, is the best item.

They do good 9/10 times on uber, but uber in itself is a trash service. I've seen people have issue with bowls, but they always share a picture of an already partially eaten, or just the corner of their bowl. In my opinion, they got shafted by uber service charges and fake ahh offers, paid 30$ for something with an instore menu price of 11-14$ and are mad they didn't get 30 bucks of meat. I myself wouldn't order a bowl because obviously, to fill it, the ratio of other items to proteins would be off, thats just how bowls are. You think whats in your bowl can fit in a shawarma? Obviously not.
Come here in person, order a shawarma from the shawarma store for 11 bucks you won't regret it. People crying they spent 40 bucks is like telling on yourself that youre not the brightest.

Food and service here is amazing. Like I said, down to a system.

Atmosphere: 5

Food: 5

Service: 5

Really good shawarma! The chicken wrap was fresh and full of flavor. The staff were also kind and welcoming, which made the experience even better. Great place overall!

Atmosphere: 5

Food: 5

Service: 5

Food, service, atmosphere ✅

Atmosphere: 5

Food: 5

Service: 5

Food was amazing and the service was even better

Atmosphere: 5

Food: 5

Service: 5

I order from Shelby's more then 3 times a week. It is Zantastic! Trust me, you can't go wrong here!

Atmosphere: 5

Food: 5

Service: 5