Worst customer service....the girl was very rude and was not listening what was needed...felt like she was forced to work
Atmosphere: 5
Food: 5
Service: 1
Sheen
I am not at happy with the service. I have ordered 2 subs online and paid it also for 2. But just received 1. When I was talking to the girl name HARMAN. She was actually rude rather than explaining and understanding, she was not listening and interrupting. Staff needs to be changed. All the reviews are full of rude behaviour. She was unexperienced. Manager or owner have to work in the staff members of the store.
Mehul Patel
This was one of the worst experiences I have ever had at a Subway restaurant. My order was missing the sauces I clearly asked for, and the vegetables used were not fresh at all. There was also a very bad smell, which made the whole experience unpleasant and concerning.
On top of that, the staff was extremely rude and unprofessional. When I asked for the chef’s name to report the issue, they refused to provide it. Instead of properly fixing the mistake, they casually told me they would give the sauces in a separate bowl and that I should add them myself, which is completely unacceptable for a fast-food service.
No apology, no accountability, and no respect for customers. I would not recommend this location to anyone and will not be returning.
If there would be option to give negative review numbers I would give -10 .
Atmosphere: 1
Food: 1
Service: 1
Renu Thakur
I didn’t like the girl’s behaviour in the subway because it felt rude and disrespectful, and it made me really uncomfortable overall.
Atmosphere: 1
Food: 3
ISHANT
Supreet was truly wonderful. The hospitality was exceptional. Thank you!
Atmosphere: 5
Food: 5
Service: 5
preet patel
this is my go to spot for vegetarian food. the vegies are always fresh and high quality
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Cookies
Diana Suri
I have had repeated bad experiences at this Subway location in Bramalea City Centre. Many times they don’t have menu items available, but still list them on the app. When I arrive, staff tell me to order something else instead of informing me ahead of time. Last week my order was cancelled completely because the sub I wanted wasn’t available. Today, only half of my order was made, and the staff rudely told me they couldn’t cancel just the missing items — they cancelled the whole order, wasting 30 minutes of my work break. The staff are uncooperative and rude. This location seriously needs better management, proper stock, and respectful customer service.
Atmosphere: 1
Food: 1
Service: 1
COLOMBO05
Hello everyone I’ve been eating Subway for over 20 years, and this was by far the most disappointing experience I’ve ever had. The chicken was cut into such tiny pieces that it barely felt like meat at all—I’ve never seen chicken served like this at any Subway before. On top of that, they charged me extra for cheese, which has never been an issue at other locations. Overall, I felt the quality was extremely cheap compared to what I’ve come to expect from Subway. I would not recommend visiting this location.
Atmosphere: 1
Food: 1
Service: 1
roxy ema
the girls working here not only make the sandwiches with love but they are extremely kind to their customers and to each other, love to see it
akl mnb
i placed online order, i never got my item. wasted 4$, rip off
Good service by supreet and harman …. Really cooperative
Yogita Phogat
I had a disappointing experience with a SUPREET at Subway today. I politely asked to have my footlong packed in separate bags, and instead of a simple response, I was met with unexpected rudeness and attitude. It was a small request, but her tone and behavior were unnecessarily harsh and unprofessional. EVEN THOUGH TGERE WAS A LINE OF CUSTOMERS AND SHE SAID I WAS RUDE JUST BECAUSE I ASKED HER TO PACK IT IN TWO BAGS . I THOUGHT IT WAS PART OF THEIR JOBB
WHEN I ASKED HER TO GRILLED THE SANDWICH SHE SAID ITS NOT WORKING AFTER MAKING MY SANDWICH
As a paying customer, I believe everyone deserves to be treated with basic respect. I hope management looks into this and reminds staff of the importance of customer service.SUPREET YOU NEED TO LEARN HOW TO BEHAVE IN CUSTOMER SERVICES IF YOU ARE WORKING
Kartik Chawla
Supreet and jashan both girls are hardworking and speaks very politely.I also like the behaviour and service.
Taran Tatla
The staff is very friendly and helpful I ordered for the first time and all the team members gave me suggestions and when I tried it it was beyond my expectations I love their work. I also recommend my friends to try it.
Worst customer service....the girl was very rude and was not listening what was needed...felt like she was forced to work
Atmosphere: 5
Food: 5
Service: 1
I am not at happy with the service. I have ordered 2 subs online and paid it also for 2. But just received 1. When I was talking to the girl name HARMAN. She was actually rude rather than explaining and understanding, she was not listening and interrupting. Staff needs to be changed. All the reviews are full of rude behaviour. She was unexperienced. Manager or owner have to work in the staff members of the store.
This was one of the worst experiences I have ever had at a Subway restaurant. My order was missing the sauces I clearly asked for, and the vegetables used were not fresh at all. There was also a very bad smell, which made the whole experience unpleasant and concerning.
On top of that, the staff was extremely rude and unprofessional. When I asked for the chef’s name to report the issue, they refused to provide it. Instead of properly fixing the mistake, they casually told me they would give the sauces in a separate bowl and that I should add them myself, which is completely unacceptable for a fast-food service.
No apology, no accountability, and no respect for customers. I would not recommend this location to anyone and will not be returning.
If there would be option to give negative review numbers I would give -10 .
Atmosphere: 1
Food: 1
Service: 1
I didn’t like the girl’s behaviour in the subway because it felt rude and disrespectful, and it made me really uncomfortable overall.
Atmosphere: 1
Food: 3
Supreet was truly wonderful. The hospitality was exceptional. Thank you!
Atmosphere: 5
Food: 5
Service: 5
this is my go to spot for vegetarian food. the vegies are always fresh and high quality
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs, Cookies
I have had repeated bad experiences at this Subway location in Bramalea City Centre. Many times they don’t have menu items available, but still list them on the app. When I arrive, staff tell me to order something else instead of informing me ahead of time. Last week my order was cancelled completely because the sub I wanted wasn’t available. Today, only half of my order was made, and the staff rudely told me they couldn’t cancel just the missing items — they cancelled the whole order, wasting 30 minutes of my work break. The staff are uncooperative and rude.
This location seriously needs better management, proper stock, and respectful customer service.
Atmosphere: 1
Food: 1
Service: 1
Hello everyone I’ve been eating Subway for over 20 years, and this was by far the most disappointing experience I’ve ever had. The chicken was cut into such tiny pieces that it barely felt like meat at all—I’ve never seen chicken served like this at any Subway before. On top of that, they charged me extra for cheese, which has never been an issue at other locations. Overall, I felt the quality was extremely cheap compared to what I’ve come to expect from Subway. I would not recommend visiting this location.
Atmosphere: 1
Food: 1
Service: 1
the girls working here not only make the sandwiches with love but they are extremely kind to their customers and to each other, love to see it
i placed online order, i never got my item.
wasted 4$, rip off
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
all good best service
Atmosphere: 5
Food: 5
Service: 5
Good service by supreet and harman …. Really cooperative
I had a disappointing experience with a SUPREET at Subway today. I politely asked to have my footlong packed in separate bags, and instead of a simple response, I was met with unexpected rudeness and attitude. It was a small request, but her tone and behavior were unnecessarily harsh and unprofessional. EVEN THOUGH TGERE WAS A LINE OF CUSTOMERS AND SHE SAID I WAS RUDE JUST BECAUSE I ASKED HER TO PACK IT IN TWO BAGS . I THOUGHT IT WAS PART OF THEIR JOBB
WHEN I ASKED HER TO GRILLED THE SANDWICH SHE SAID ITS NOT WORKING AFTER MAKING MY SANDWICH
As a paying customer, I believe everyone deserves to be treated with basic respect. I hope management looks into this and reminds staff of the importance of customer service.SUPREET YOU NEED TO LEARN HOW TO BEHAVE IN CUSTOMER SERVICES IF YOU ARE WORKING
Supreet and jashan both girls are hardworking and speaks very politely.I also like the behaviour and service.
The staff is very friendly and helpful I ordered for the first time and all the team members gave me suggestions and when I tried it it was beyond my expectations I love their work. I also recommend my friends to try it.
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