On 18 August we came through drive thru at 2.45 pm , back cash person (turban girl ) , learn some manners , you don’t know how to behave with customer , very rude , I asked for no ice and sugar , still there was ice in my drink
Jaswinder Singh
I visited today morning at this location and komalpreet serve me my steep tea. She did a amazing job.
Atmosphere: 5
Food: 5
Service: 5
Joe Sworesho
This place has a flies pandemic for sure. Counted 10 flies on the tv screens at the same time at one point. I had to leave after 20 mins due to flies landing on legs and landing on the computer every few seconds. Did not see any flies on the Timbits or donut racks, but the chocolate that is used on some donuts that was sitting on the counter had some hovering over it. Sanitary levels at this location is third world levels.
Atmosphere: 1
Food: 3
Service: 4
Raj Ahir
June was extremely polite and courteous, will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
NOtre Dame
Amazing service, very considerate and respectful
Atmosphere: 5
Food: 5
Service: 5
Dereck “Northern Saiyan 86”
Love the service always nice
Atmosphere: 5
Food: 5
Service: 5
Darryl McCue
Reviewing on behalf of my Daughter.
They did not have the donut i ordered . They over heard my mother yell at me to hurry up and pick another donut . They promptly made me a vanilla dip donut that i had ordered . 10/10 would go again . Next time ill leave my mom at home .
Atmosphere: 5
Food: 5
Service: 5
Jacob Hazlett
The LOVELY June is great!! Thank you ☺️
Atmosphere: 4
Food: 5
Service: 5
Gursimran dhillon
Dear Manager,
Today, on August 5th, 2025, I arrived at your Tim Hortons location at approximately 3:40 AM. I knocked on the glass window and politely asked the employee inside to open the gate. In response, the lady inside signaled with four fingers, indicating that the doors would open at 4:00 AM. I agreed and was about to leave with the intention of returning at the correct time.
However, just moments later, another lady approached the entrance and knocked. One of the male employees inside came and opened the door for her. She entered, and I naturally followed in, surprised. When I asked why she was allowed inside earlier than 4:00 AM despite being told to wait, I was told, “She is a regular customer.”
I was shocked by this justification. I asked, “Are there separate rules for regular customers and new ones? Is this your private shop or Tim Hortons?” I did not expect such discriminatory behavior from a reputed brand like Tim Hortons.
This is unfair, unprofessional, and reflects poorly on the standards of your establishment. I also have video evidence of the incident, which I can share upon request.
I respectfully request that you investigate this matter and take strict action against the involved staff. Every customer deserves equal treatment, regardless of how often they visit.
Looking forward to your response and resolution.
Arun Kumar Saini
We just ordered french vanilla and it was one of the worse ever had from tims horrible experience
To: Tim Hortons Location Manager / Owner Subject: Complaint Regarding Rude Behavior by Night Shift Staff
Dear Sir/Madam,
I am writing to bring to your attention a disappointing experience I had at your Tim Hortons location in Sandalwood & Kennedy Plaza during the night shift on August 2, 2025, at approximately 1:30 AM.
When I arrived at the drive-thru, I waited at the window for around 10 minutes, but no staff member came to assist. After the delay, a Punjabi-speaking female employee (who regularly works the night shift) eventually showed up. Instead of apologizing, she rudely questioned me about who had opened the window — even though it was already open when I arrived.
Her tone and attitude were disrespectful and unprofessional. This isn’t the first time I’ve experienced such behavior from her. As someone who visits this location frequently because it is near my workplace, I felt extremely disrespected and disappointed.
This Tim Hortons is part of a trusted franchise, not a personal business. That’s why I am submitting this formal complaint — I believe the owner and management should take appropriate action, especially in regard to night shift conduct and customer service.
I hope you will look into this matter seriously and ensure that respectful and professional behavior is maintained by all staff members.
Thank you for your time and attention.
jujar sandhu
Great ambience at this Tims. Especially great customer service by June. She is a kind woman and always very welcoming to the guests. Feels good to come here.
Atmosphere: 5
Food: 5
Service: 5
Harsh pandher
“At this time, Khushi is doing well and performing effectively in her role.”
Atmosphere: 5
Food: 5
Service: 5
FIX IT GARY
Hii June! one of their best servers yet, thank you so much for treating my like I matter!
On 18 August we came through drive thru at 2.45 pm , back cash person (turban girl ) , learn some manners , you don’t know how to behave with customer , very rude , I asked for no ice and sugar , still there was ice in my drink
I visited today morning at this location and komalpreet serve me my steep tea. She did a amazing job.
Atmosphere: 5
Food: 5
Service: 5
This place has a flies pandemic for sure. Counted 10 flies on the tv screens at the same time at one point. I had to leave after 20 mins due to flies landing on legs and landing on the computer every few seconds. Did not see any flies on the Timbits or donut racks, but the chocolate that is used on some donuts that was sitting on the counter had some hovering over it. Sanitary levels at this location is third world levels.
Atmosphere: 1
Food: 3
Service: 4
June was extremely polite and courteous, will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Amazing service, very considerate and respectful
Atmosphere: 5
Food: 5
Service: 5
Love the service always nice
Atmosphere: 5
Food: 5
Service: 5
Reviewing on behalf of my Daughter.
They did not have the donut i ordered . They over heard my mother yell at me to hurry up and pick another donut . They promptly made me a vanilla dip donut that i had ordered .
10/10 would go again . Next time ill leave my mom at home .
Atmosphere: 5
Food: 5
Service: 5
The LOVELY June is great!!
Thank you ☺️
Atmosphere: 4
Food: 5
Service: 5
Dear Manager,
Today, on August 5th, 2025, I arrived at your Tim Hortons location at approximately 3:40 AM. I knocked on the glass window and politely asked the employee inside to open the gate. In response, the lady inside signaled with four fingers, indicating that the doors would open at 4:00 AM. I agreed and was about to leave with the intention of returning at the correct time.
However, just moments later, another lady approached the entrance and knocked. One of the male employees inside came and opened the door for her. She entered, and I naturally followed in, surprised. When I asked why she was allowed inside earlier than 4:00 AM despite being told to wait, I was told, “She is a regular customer.”
I was shocked by this justification. I asked, “Are there separate rules for regular customers and new ones? Is this your private shop or Tim Hortons?” I did not expect such discriminatory behavior from a reputed brand like Tim Hortons.
This is unfair, unprofessional, and reflects poorly on the standards of your establishment. I also have video evidence of the incident, which I can share upon request.
I respectfully request that you investigate this matter and take strict action against the involved staff. Every customer deserves equal treatment, regardless of how often they visit.
Looking forward to your response and resolution.
We just ordered french vanilla and it was one of the worse ever had from tims horrible experience
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
To: Tim Hortons Location Manager / Owner
Subject: Complaint Regarding Rude Behavior by Night Shift Staff
Dear Sir/Madam,
I am writing to bring to your attention a disappointing experience I had at your Tim Hortons location in Sandalwood & Kennedy Plaza during the night shift on August 2, 2025, at approximately 1:30 AM.
When I arrived at the drive-thru, I waited at the window for around 10 minutes, but no staff member came to assist. After the delay, a Punjabi-speaking female employee (who regularly works the night shift) eventually showed up. Instead of apologizing, she rudely questioned me about who had opened the window — even though it was already open when I arrived.
Her tone and attitude were disrespectful and unprofessional. This isn’t the first time I’ve experienced such behavior from her. As someone who visits this location frequently because it is near my workplace, I felt extremely disrespected and disappointed.
This Tim Hortons is part of a trusted franchise, not a personal business. That’s why I am submitting this formal complaint — I believe the owner and management should take appropriate action, especially in regard to night shift conduct and customer service.
I hope you will look into this matter seriously and ensure that respectful and professional behavior is maintained by all staff members.
Thank you for your time and attention.
Great ambience at this Tims. Especially great customer service by June. She is a kind woman and always very welcoming to the guests. Feels good to come here.
Atmosphere: 5
Food: 5
Service: 5
“At this time, Khushi is doing well and performing effectively in her role.”
Atmosphere: 5
Food: 5
Service: 5
Hii June! one of their best servers yet, thank you so much for treating my like I matter!
Atmosphere: 5
Food: 5
Service: 5
Khushi
Atmosphere: 5
Food: 5
Service: 5
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