The cashier Gurmaan was very helpful and polite. He gets a five star rating.
Atmosphere: 5
Food: 4
Service: 5
Demos Docere
This Tim Hortons only survives because it is in a hospital and employees and patients have no other option.
Their conduct is abhorrent. They are selling products on their app that are unavailable and declining to refund at the time.
Tells customers to come back on a weekday to try and find a manager. When pushed for a cash refund they take currency from their waste drawer (ripped, un-useable currency, non-Canadian coins). Finally when challenged they provide a refund using Canadian currency. This may be acceptable in other countries but certainly is not within Canadian business practices and this episode will be reported. Buyer be aware
Atmosphere: 1
Food: 1
Service: 1
DALVEER KAUR
I had a really disappointing experience at Tim Hortons … I went there last week . I ordered a steeped tea double-double, but it had no sugar at all and tasted like it had been sitting for hours. The tea was barely warm and definitely not fresh. The employee serving me also had an AirPod in her ear the entire time, which made it feel like she wasn’t paying attention or interested in customer service. I usually enjoy Tim Hortons, but this visit was very frustrating and not up to their usual standards. The management team should train there employees about customer service standards.
Service: 1
balraj singh
I had a really disappointing experience with Arsh today. I ordered a Protein Latte with sugar-free vanilla syrup, but he made a Protein Iced Latte instead. When I pointed out the mistake, instead of listening or trying to fix it, he started arguing and insisted that I had asked for iced — which I definitely did not. This kind of attitude shows a complete lack of customer service sense. Mistakes can happen, but arguing with a customer instead of resolving the issue is unacceptable
Food: 1
Service: 1
Kanupriya
I got disappointed to see that an employee was making fun about coffee because i was ordering it with 3 times sugar, it’s alright if somebody has sweet-tooth. It’s been my favourite drink from last couple of years but nobody says ridiculous things like this before. At least respect customers rather than insulting them on their face.
Atmosphere: 5
Food: 4
Service: 1
Lovepreet Singh
Good food
Atmosphere: 5
Food: 5
Service: 5
Idris Khan
Worst possible store ever. Staff tries to be sarcastic for no reason. They don't get any coffee right most of the times regardless what time of the day you go. I hope they shut this location or replace the staff with some actual trained people.
Atmosphere: 1
Food: 1
Service: 1
Param Sandhu
This feedback is especially for Arnish kaur, who was working at tiny Tim’s location in Brampton Civic near emergency entrance, she greeted my family very generously with great attitude, explained very well about some questions we had for food menu, she deserves a raise and round of applause. 💎
Atmosphere: 5
Food: 5
Service: 5
Beverley Biggs
This restaurant is located in the cafeteria of Brampton Civic Hospital and is almost always crazy busy!!! Somehow the staff manage to get everyone taken care eventually through the craziness. Lunchtime appears to be the worst - however on multiple occasions I have personally witnessed one individual display great leadership and take control of the flow of sandwiches and food to clear up lines of hungry people! Jessica is amazing behind the counter at making sure the right food is made and delivered to the right customer. She provides direction to other staff in a very calm manner that displays what a great leader would possess for success. Her manners, professionalism and attitude behind the counter are a great attribute and example for a busy location like this to have!
Atmosphere: 3
Food: 4
Service: 5
Gurveer Kaur Khaira
I want to request tim hortons to serve clean food.I saw flies on the food on counter. Its specially in a hospital.Strict actions are required.Everyone should wear gloves and serving non veg with same is not acceptable.I dont know about that but its high time to serve food with care.Thankyou.
Worker are bussy with chanting each other rather than serving to the customers
Parveer Thind
Excellent service provided at this location, the food is always good quality. I believe the gentleman named Gurveer who works at the emergency is very kind and friendly!
Sk Rt
The service was quick, the coffee was hot and fresh, and everything was made just right. A big shoutout to Gurveer Guro, he was super friendly and made the whole experience a lot better with their great attitude and attention to detail. The location was clean and had a chill vibe. Definitely coming back. Keep it up!
Ishan Shah
Great Tim hortons location. The worker Gurveer provides great service and is very kind and helpful!
A S
Uneducated south asian staff that is incapable of understanding basic English. Food is just trash and made from cardboard. The coffee is subpar.
The cashier Gurmaan was very helpful and polite. He gets a five star rating.
Atmosphere: 5
Food: 4
Service: 5
This Tim Hortons only survives because it is in a hospital and employees and patients have no other option.
Their conduct is abhorrent. They are selling products on their app that are unavailable and declining to refund at the time.
Tells customers to come back on a weekday to try and find a manager. When pushed for a cash refund they take currency from their waste drawer (ripped, un-useable currency, non-Canadian coins). Finally when challenged they provide a refund using Canadian currency. This may be acceptable in other countries but certainly is not within Canadian business practices and this episode will be reported. Buyer be aware
Atmosphere: 1
Food: 1
Service: 1
I had a really disappointing experience at Tim Hortons … I went there last week . I ordered a steeped tea double-double, but it had no sugar at all and tasted like it had been sitting for hours. The tea was barely warm and definitely not fresh. The employee serving me also had an AirPod in her ear the entire time, which made it feel like she wasn’t paying attention or interested in customer service. I usually enjoy Tim Hortons, but this visit was very frustrating and not up to their usual standards. The management team should train there employees about customer service standards.
Service: 1
I had a really disappointing experience with Arsh today. I ordered a Protein Latte with sugar-free vanilla syrup, but he made a Protein Iced Latte instead. When I pointed out the mistake, instead of listening or trying to fix it, he started arguing and insisted that I had asked for iced — which I definitely did not. This kind of attitude shows a complete lack of customer service sense. Mistakes can happen, but arguing with a customer instead of resolving the issue is unacceptable
Food: 1
Service: 1
I got disappointed to see that an employee was making fun about coffee because i was ordering it with 3 times sugar, it’s alright if somebody has sweet-tooth. It’s been my favourite drink from last couple of years but nobody says ridiculous things like this before. At least respect customers rather than insulting them on their face.
Atmosphere: 5
Food: 4
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Worst possible store ever.
Staff tries to be sarcastic for no reason.
They don't get any coffee right most of the times regardless what time of the day you go.
I hope they shut this location or replace the staff with some actual trained people.
Atmosphere: 1
Food: 1
Service: 1
This feedback is especially for Arnish kaur, who was working at tiny Tim’s location in Brampton Civic near emergency entrance, she greeted my family very generously with great attitude, explained very well about some questions we had for food menu, she deserves a raise and round of applause. 💎
Atmosphere: 5
Food: 5
Service: 5
This restaurant is located in the cafeteria of Brampton Civic Hospital and is almost always crazy busy!!! Somehow the staff manage to get everyone taken care eventually through the craziness. Lunchtime appears to be the worst - however on multiple occasions I have personally witnessed one individual display great leadership and take control of the flow of sandwiches and food to clear up lines of hungry people! Jessica is amazing behind the counter at making sure the right food is made and delivered to the right customer. She provides direction to other staff in a very calm manner that displays what a great leader would possess for success. Her manners, professionalism and attitude behind the counter are a great attribute and example for a busy location like this to have!
Atmosphere: 3
Food: 4
Service: 5
I want to request tim hortons to serve clean food.I saw flies on the food on counter. Its specially in a hospital.Strict actions are required.Everyone should wear gloves and serving non veg with same is not acceptable.I dont know about that but its high time to serve food with care.Thankyou.
I tried to contact but cannot submit my request
Food: 2
Restaurantji Recommends
Worker are bussy with chanting each other rather than serving to the customers
Excellent service provided at this location, the food is always good quality. I believe the gentleman named Gurveer who works at the emergency is very kind and friendly!
The service was quick, the coffee was hot and fresh, and everything was made just right. A big shoutout to Gurveer Guro, he was super friendly and made the whole experience a lot better with their great attitude and attention to detail. The location was clean and had a chill vibe. Definitely coming back. Keep it up!
Great Tim hortons location. The worker Gurveer provides great service and is very kind and helpful!
Uneducated south asian staff that is incapable of understanding basic English.
Food is just trash and made from cardboard. The coffee is subpar.
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