Turtle Jack's Muskoka Grill Lionhead

This place is great! I recently started coming here often for the happy hour specials , their patio, great deals and great decor , more importantly the service and attention given by Amy the bartender .

Food is served hot, drinks served cold . Service is on top noch

Ordered medium rare steak for to go. Complacent it was okay because why wouldn't it? I Opened the bag and ate, it was so tough and gummy like it was cooked well done. No cutleries provided, nor asked if I want some. Fries were stale and so salty. I don't drive and I was far from the location so I couldn't even complain to them, so I them a message about this and was contacted for an in-store credit, and I thought yeah okay, instead of asking for a refund, it'd be great to give them a chance. I responded to them agreeing to their offer and LOL never heard back since then.

Never come to this place. Horrible customer service and extremely rude staff. I regret every single dollar I spent there. Waitress with name “Amy” is very rude and does not value the customers. I never seen such a disappointing customer service in my whole life. Even 1 star is too much for this place. I came with a good mood and left so upset. Food and drinks quality also not worth it.

Calamari and shrimp are delicious, they also have some great drinks.

watermelon salad is worth trying. fantastic staff is eager to cater your needs

Great service but found prices were too high for portions served.

This place used to be great, but sadly, it’s not the same anymore. I've been coming here since it opened and have noticed a lot of changes — unfortunately, not for the better. I understand times are tough, and that might be part of it.

That said, there are some wonderful spots nearby that are definitely worth checking out. The staff at those places are fantastic — always welcoming and serving with a smile.

Be sure to visit other local businesses in the area. People like Christeen and Carli really go above and beyond — Carli especially is so sweet. The local spots around here are truly gems. Give them a try!

between the extremely racist and aggressive waitstaff, the unsanitary conditions of the kitchen and the staff working there and the near universal inability to speak english I'd say this is a miss, This place is like the real life restaurant that the movie waiting is based off of. Watch out for the floor spice is all I'm saying.

Food was not what I was used to. Chicken wings were tiny with Ribs, Food was bland and 2 Entres were forgotten about. Servers were not trained well. Servers would deliver some food and not take empty plates away. We were short utensils per person and one with only knife inside. We were not checked on frequently and server forgetful. Resteraunt was not full. They did complement 2 forgotten entres.

Amrit made the perfect power bowl—fresh, flavorful, and so satisfying! Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I went many times to Turtle Jack it was one of my favorite spots, but recently the quality of food isn’t great!

Atmosphere: 2

Food: 2

Service: 4

While the food was good, the hospitality was lacking severely. The service was disappointing. The attitude of the staff really detracted from the experience. When the bill arrived the server tossed it onto the table and did not smile once throughout the entire service. This level of neglect and rudeness is unacceptable and significantly impacted our dining experience. The poor service overshadowed the quality of the food. We won’t be returning to this location.

Atmosphere: 3

Food: 4

Service: 1

I went to this place with a friend for an early dinner. The ambience of the place felt nice. But it all went downhill after the service experience.
I asked for warm water and our server suggested she could get hot water. Eventually she got me cold water.
While taking our order, she didn't even look at me to take my order and only looked at my friend, which felt borderline disrespect.
The only reason I didn't leave was because I didn't want to make a scene or ruin the evening because of all this.
Won't ever go back. Disappointed for a place that I had high hope for.

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Salmon Rice and Green Beans

Great food & atmosphere.

Atmosphere: 5

Food: 4

Service: 5

Best Turtle Jacks we've been to.

Atmosphere: 5

Food: 5

Service: 5