The best staff and service I have had in long time from Mary Browns chain. Front counter lady very polite and professional
Karan Thakkar
I've been a regular at this place for a while, but my last visit on Sunday was extremely disappointing.
I arrived close to closing time — unknowingly — and while they still accepted my order (which I appreciated), the chicken was handed to me in under 2 minutes. That’s simply not possible if it was freshly cooked. It was lukewarm, rubbery, and tasted like it had been sitting out for hours.
This raised serious concerns about food safety. Serving old or improperly heated chicken isn’t just bad service — it’s a health risk. I expected better from a place I’ve supported regularly.
Unfortunately, this experience has made me lose trust, and I won’t be returning anytime soon.
John Gerrard
Can't say enough good about my experience at the Mary Brown's restaurant in Brantford. Friendly staff and the food was ready quickly with ample portions. Well done, Mary Brown's!
Justin Egli
Been here twice and both times it’s been gross, and not even because of the food.
First time we visit, they must have had some kind of sewer back up and the whole restaurant smelt like sewage. Just nasty.
Second time we visit, the air conditioner isn’t working and it’s 82° inside according to the thermostat. Could fry chicken on the tables it was so hot in there. Zero air circulation.
If the restaurant is fine with operating with major issues like is, I can’t imagine what minor ones are overlooked on a regular basis.
Do better.
Tam Hemhawk
Delicious but pricey...
Tamitha Vaccaro
Can't speak English properly hard to understand and order. Waited over 20 minutes for drive thru.
Vaibhav Patel
Was here around 11PM dec 23. All i can say is, coming at the end of night for food, and that too on a big mary special monday, the crew did an amazing job keeping the quality above standards, and the place is spotless, nice and clean. The lady working the counter kept cleaning to keep the place look nice and tidy. And yes the bathroom was spotless. Nothing better than coming to a nice , clean, good quality restaurant.
Really good crew working this day and time. Thank you
Atmosphere: 5
Food: 5
Service: 5
dan Brown
I'm absolutely obsessed with Mary Brown's Chicken in Brantford! The service is always top-notch - friendly staff, quick turnaround, and a welcoming atmosphere. But the real star of the show is the food. Their signature Big Mary sandwich is a game-changer - crispy, juicy chicken, fresh toppings, and that perfect tangy sauce. And don't even get me started on the taters! Crispy on the outside, fluffy on the inside, and cooked to perfection. I've tried other fast-food chains, but Mary Brown's consistently delivers quality and flavor. Whether I'm grabbing lunch on-the-go or treating the family to dinner, this place never disappoints. If you haven't tried Mary Brown's in Brantford yet, do yourself a favor and get on down there. Your taste buds will thank you!
Atmosphere: 5
Food: 5
Service: 5
Mark Beach
This location has always been good. The staff here are all friendly and they work incredibly quick. The food is always delicious. I especially like the Spicy Chicken Sandwich. Also, they usually have a secret menu item only available through the app and they have all been amazing so far. My favourite was the Buffalo Chicken Pop-In’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pop-Ins, 5pc Chicken Tender Meal, Big Mary
Douglas Bell
I had the five piece chicken tenders with the potato wedges and it was really good. My only disappointment was that I couldn't get Buffalo dipping sauce.
Best chicken sandwich ever! Real meat. Nothing pressed
Food: 5
Service: 5
Willgill Williams
Very clean and you get good portion of food and the staff handles the food with cleanliness and care.
Atmosphere: 5
Food: 5
Service: 5
Godfrey Agbontaen
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Ateeb Ahmad
Sorry for this but I have to say this is the worst Mary browns I have tried … the chicken in the sandwich was barely enough… and three of my taters were rotten potatoes …. Please work on your food quality
The best staff and service I have had in long time from Mary Browns chain. Front counter lady very polite and professional
I've been a regular at this place for a while, but my last visit on Sunday was extremely disappointing.
I arrived close to closing time — unknowingly — and while they still accepted my order (which I appreciated), the chicken was handed to me in under 2 minutes. That’s simply not possible if it was freshly cooked. It was lukewarm, rubbery, and tasted like it had been sitting out for hours.
This raised serious concerns about food safety. Serving old or improperly heated chicken isn’t just bad service — it’s a health risk. I expected better from a place I’ve supported regularly.
Unfortunately, this experience has made me lose trust, and I won’t be returning anytime soon.
Can't say enough good about my experience at the Mary Brown's restaurant in Brantford. Friendly staff and the food was ready quickly with ample portions.
Well done, Mary Brown's!
Been here twice and both times it’s been gross, and not even because of the food.
First time we visit, they must have had some kind of sewer back up and the whole restaurant smelt like sewage. Just nasty.
Second time we visit, the air conditioner isn’t working and it’s 82° inside according to the thermostat. Could fry chicken on the tables it was so hot in there. Zero air circulation.
If the restaurant is fine with operating with major issues like is, I can’t imagine what minor ones are overlooked on a regular basis.
Do better.
Delicious but pricey...
Can't speak English properly hard to understand and order. Waited over 20 minutes for drive thru.
Was here around 11PM dec 23. All i can say is, coming at the end of night for food, and that too on a big mary special monday, the crew did an amazing job keeping the quality above standards, and the place is spotless, nice and clean. The lady working the counter kept cleaning to keep the place look nice and tidy. And yes the bathroom was spotless. Nothing better than coming to a nice , clean, good quality restaurant.
Really good crew working this day and time. Thank you
Atmosphere: 5
Food: 5
Service: 5
I'm absolutely obsessed with Mary Brown's Chicken in Brantford! The service is always top-notch - friendly staff, quick turnaround, and a welcoming atmosphere.
But the real star of the show is the food. Their signature Big Mary sandwich is a game-changer - crispy, juicy chicken, fresh toppings, and that perfect tangy sauce. And don't even get me started on the taters! Crispy on the outside, fluffy on the inside, and cooked to perfection.
I've tried other fast-food chains, but Mary Brown's consistently delivers quality and flavor. Whether I'm grabbing lunch on-the-go or treating the family to dinner, this place never disappoints.
If you haven't tried Mary Brown's in Brantford yet, do yourself a favor and get on down there. Your taste buds will thank you!
Atmosphere: 5
Food: 5
Service: 5
This location has always been good. The staff here are all friendly and they work incredibly quick. The food is always delicious. I especially like the Spicy Chicken Sandwich. Also, they usually have a secret menu item only available through the app and they have all been amazing so far. My favourite was the Buffalo Chicken Pop-In’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pop-Ins, 5pc Chicken Tender Meal, Big Mary
I had the five piece chicken tenders with the potato wedges and it was really good. My only disappointment was that I couldn't get Buffalo dipping sauce.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Best chicken sandwich ever! Real meat. Nothing pressed
Food: 5
Service: 5
Very clean and you get good portion of food and the staff handles the food with cleanliness and care.
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Sorry for this but I have to say this is the worst Mary browns I have tried … the chicken in the sandwich was barely enough… and three of my taters were rotten potatoes …. Please work on your food quality
Atmosphere: 3
Food: 2
Service: 4
Great service.
Good communication.
Atmosphere: 5
Food: 5
Service: 5
Loading...