I ordered an online pickup from this spot and this spot was a good convenience for me as it’s not far away from my home, I preordered it to pick it up and I ordered my sandwich toasted and with cheese I got home and opened my sandwich and it wasn’t toasted and absolutely no cheese on it. My mother in-law called the subway to see if I could get a coupon or a refund and the customer service skills absolutely need help, called the subway and a lady answered the phone my mother in- law told her what was wrong and told the lady “I picked up my order and it was not toasted and had absolutely no cheese” the lady told her “no there is cheese on it and it is toasted I was the one who made it” my mother in-law told her that we looked in the sandwich and there was no cheese. The lady told her that there was cheese on it and proceeded to hang up the phone on my mother in-law. With an fast food industry that gets hundreds maybe more customers every year and proceeds to hang up on their customers should not be in business as that is bad customer service.My mother in-law decided to email this subways corporate and mind you this happened at 4:20pm and she emailed them around 5pm and they didn’t get back to her until almost 11pm just saying “sorry for your experience and thank you for your customer service” yeah nope not anymore at this place. It used to be so good but it is not good now.
Atmosphere: 1
Food: 1
Service: 1
R T
Ordered online with the app and they were just wrapping it up when I arrived a few minutes later. Very friendly staff and the place was clean and tidy. Will return!
Atmosphere: 5
Food: 5
Service: 5
Alannah Webb
Orderd an hour and 15 mins ahead of pick up showed up 5 mins early waited in car. Went in a set pickup time and still had to wait 20 mins for order to be made, then only half of my order was made. disappointed and frustrated.
Atmosphere: 2
Food: 3
Service: 1
harsh patel
Today 2nd Jan 2024, around 3:30 pm I ordered a Footlong herb and cheese bread but They gave me Flatbread in online pick up order.other than that Few months back I accidentally ordered at this location and then I tried to contact the restaurant nobody picked up. And there is no other way to reach Franchise too. This is highly inconvenient. I am not getting a worth for my money.
Food: 1
Service: 1
caitlin mans
Absolutely zero customer service skills. I’ve worked in fast food and the service industry for years and this was insane to me. I ordered my sub with my husband and when it comes time to ask for my toppings I state what i would like on it. I asked for extra pickles and got 6 slices so i asked for some more extra and got 2 more slices. Pretty cheap to me since subs cost around $15 dollars a piece now. Then i asked for honey mustard and the worker picked up mayo i tried to stop her and correct her but she slathered my sub in it anyway. Mistakes happen not a big deal but the customer service skills here are what shocked me. After informing her that she messed up, i didn’t get an apology or anything she just stared at me. I said it’s fine just wrap it up then it is what it is. She says what? Do you want me to throw it out? that’s the only rectifier that i was offered is throwing the whole thing out. I wouldn’t have left a review at all if she at least said that she was sorry! Absolutely horrible customer service so many things could’ve been done or offered to fix the mistake and nothing just a stare down and a snarky offer to throw out the food.
Atmosphere: 1
Food: 1
Service: 1
Don Woodward
Average subway and slower
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Great Canadian Club
Yodha Gill
Excellent
Atmosphere: 5
Food: 5
Service: 5
Nidhi Patel
I had an amazing experience with my sandwich over here. The service from their staff was exceptionally well, especially from their employee named Kawar. Even it was late, she did greet me nicely and made my sub as per all my demands.
Greg Rocheleau
Way better quality subs than the other location on fairview. This is my go-to place when I am craving a sub!
Atmosphere: 5
Food: 5
Service: 5
Ashley
Service is always good, but extremely under staffed. This makes the wait incredibly long and unnecessary.
Today went I went to this branch to get my subway sandwich. I observed some bad practices. One of the workers doesn't change gloves. I ordered Tuna sub and while she was toasting my bread she attended a next customer. That customer wanted ham. she placed the ham in his sandwich and then tried to touch my sandwich. I asked to change gloves but she didn't. She just said the next employee will finish my sub. This is a bad practice and I got disgusted with that. Please retrain your employees.
I ordered an online pickup from this spot and this spot was a good convenience for me as it’s not far away from my home, I preordered it to pick it up and I ordered my sandwich toasted and with cheese I got home and opened my sandwich and it wasn’t toasted and absolutely no cheese on it. My mother in-law called the subway to see if I could get a coupon or a refund and the customer service skills absolutely need help, called the subway and a lady answered the phone my mother in- law told her what was wrong and told the lady “I picked up my order and it was not toasted and had absolutely no cheese” the lady told her “no there is cheese on it and it is toasted I was the one who made it” my mother in-law told her that we looked in the sandwich and there was no cheese. The lady told her that there was cheese on it and proceeded to hang up the phone on my mother in-law. With an fast food industry that gets hundreds maybe more customers every year and proceeds to hang up on their customers should not be in business as that is bad customer service.My mother in-law decided to email this subways corporate and mind you this happened at 4:20pm and she emailed them around 5pm and they didn’t get back to her until almost 11pm just saying “sorry for your experience and thank you for your customer service” yeah nope not anymore at this place. It used to be so good but it is not good now.
Atmosphere: 1
Food: 1
Service: 1
Ordered online with the app and they were just wrapping it up when I arrived a few minutes later. Very friendly staff and the place was clean and tidy. Will return!
Atmosphere: 5
Food: 5
Service: 5
Orderd an hour and 15 mins ahead of pick up showed up 5 mins early waited in car. Went in a set pickup time and still had to wait 20 mins for order to be made, then only half of my order was made. disappointed and frustrated.
Atmosphere: 2
Food: 3
Service: 1
Today 2nd Jan 2024, around 3:30 pm I ordered a Footlong herb and cheese bread but They gave me Flatbread in online pick up order.other than that Few months back I accidentally ordered at this location and then I tried to contact the restaurant nobody picked up. And there is no other way to reach Franchise too. This is highly inconvenient. I am not getting a worth for my money.
Food: 1
Service: 1
Absolutely zero customer service skills. I’ve worked in fast food and the service industry for years and this was insane to me. I ordered my sub with my husband and when it comes time to ask for my toppings I state what i would like on it. I asked for extra pickles and got 6 slices so i asked for some more extra and got 2 more slices. Pretty cheap to me since subs cost around $15 dollars a piece now. Then i asked for honey mustard and the worker picked up mayo i tried to stop her and correct her but she slathered my sub in it anyway. Mistakes happen not a big deal but the customer service skills here are what shocked me. After informing her that she messed up, i didn’t get an apology or anything she just stared at me. I said it’s fine just wrap it up then it is what it is. She says what? Do you want me to throw it out? that’s the only rectifier that i was offered is throwing the whole thing out. I wouldn’t have left a review at all if she at least said that she was sorry! Absolutely horrible customer service so many things could’ve been done or offered to fix the mistake and nothing just a stare down and a snarky offer to throw out the food.
Atmosphere: 1
Food: 1
Service: 1
Average subway and slower
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Great Canadian Club
Excellent
Atmosphere: 5
Food: 5
Service: 5
I had an amazing experience with my sandwich over here. The service from their staff was exceptionally well, especially from their employee named Kawar. Even it was late, she did greet me nicely and made my sub as per all my demands.
Way better quality subs than the other location on fairview. This is my go-to place when I am craving a sub!
Atmosphere: 5
Food: 5
Service: 5
Service is always good, but extremely under staffed. This makes the wait incredibly long and unnecessary.
Restaurantji Recommends
Today went I went to this branch to get my subway sandwich. I observed some bad practices. One of the workers doesn't change gloves. I ordered Tuna sub and while she was toasting my bread she attended a next customer. That customer wanted ham. she placed the ham in his sandwich and then tried to touch my sandwich. I asked to change gloves but she didn't. She just said the next employee will finish my sub. This is a bad practice and I got disgusted with that. Please retrain your employees.
Atmosphere: 3
Food: 2
Service: 1
good store with friendly service.
Great place to have delightful food .
Long wait, under staffed. Wouldn't honour
Atmosphere: 2
Food: 2
Service: 2
Long wait, under staffed. Wouldn't honour