Tim Hortons
155 Lynden Rd, Brantford
(519) 757-0092
Recent Reviews
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I came to pick up an online order for my coworkers, and I was treated terribly. I ordered a latte that I was waiting for and an employee walked over and told me “ we don’t have that”. I was confused because what do you mean you don’t have the stuff for a latte? The attitude that I was met with was very unprofessional. The employee then proceeded to walk away from our conversation and come back five minutes later, no latte in hand. He asked me “what?” Which I thought was rude and when I verbally asked for them to make the latte they finally did, and it took a very long time. I was gone from work for 20 minutes, which I think is a bit crazy seeing as I made an online order. I hope nobody else has had to deal with this horrible customer service. Tim Hortons, do better.
SECOND REVIEW!!!!:
Absolutely disgraceful and awful service, i am so enraged. This place should be shut down unfortunately. To begin, I ordered off the app for my coworker and I, and when I went to pick it up a few minutes later, I was told that the item that I had already paid for was UNAVAILABLE. I ordered garlic bread, 3.49. I was given a donut which is 1.69. So not only was I given a different item, they also gave me one that was cheaper than the on that I ordered. What we can learn from this, Tim Hortons, is that we should update our app to show what we have. Have a great day!
THIRD REVIEW!!!!:
My coworker went in to buy some food and a frozen lemonade. When she asked for the frozen lemonade, she was told that they did not have any. How can you not have any lemonade. This establishment is very bad for not carrying the things on their menu. Tim Hortons, do better.
Atmosphere: 1
Absolutely perfect place for my breakfast. Great friendly team with positive zeal.
Thank you for your brilliant service always
Atmosphere: 5
Food: 5
Service: 5
Great service…staff is really nice…perfect morning stop before work
Atmosphere: 5
Food: 5
Service: 5
Best location in the area. Drive thru is always quick. Also, Lobby is always nice and clean. Brilliant staff with extreme positive energy. Always Correct orders with great speed. Thank you for your service, its hard to find nowadays. Keep it up Team.
Atmosphere: 5
Food: 5
Service: 5
VERY HAPPY
Atmosphere: 5
Food: 5
Service: 5
Extremely happy from the speed and quality of food here. Great team with high energy. Love this place.
Atmosphere: 5
Food: 5
Service: 5
One of the worst. Literally the closest Tim's to my house but I'll drive the extra distance to avoid it. Can't understand most of the impolite staff and orders are wrong half the time. Thumbs down from me.
Atmosphere: 2
Food: 4
Service: 1
Rude as hell the order taker. Time 12:38pm date 6th February 2026 came for a coffee.
This location is great to stop at! I stop numerous times a week as my take my children to Karate not far from this location. They always make my coffees perfect and they taste great! Kids love the potato wedges when we come in the night here
Atmosphere: 5
Food: 5
Service: 5
They can never get a order right and give dirty looks for asking simple things like ketchup and napkins.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Great service with hard working team. Love this place specifically for spacious lobby and its cleanliness. Best in the region
Brilliant experience here. Best place to hang out. Great team with positive atmosphere. Highly satisfied with service.
Atmosphere: 5
Food: 5
Service: 5
Great service. Quick service. Perfect orders always. Love this place
I really really loved this place. Fast service. Perfect orders and great cheerful team. Clean and tidy place to hang out. Best in the area.
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons used to be good now. You'd be lucky if you get served. But they're too focused on DoorDash, orders and Uber. If you're going in for a coffee in the morning before work. Good luck. The staff can barely speak english.And they're gonna screw up your order.Tim hortons is a disgusting company
Atmosphere: 1
Food: 1
Service: 1
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