Baskin Robbins

Employees are clearly mistreated… Ice cream is good though

Today, on Thanksgiving Day, I went to buy ice cream, and there was an older woman (I think she is indian) with long hair who was very rude to us. We asked to try a flavor of ice cream, she gave it to us, we bought three 1-liter containers of ice cream, then I wanted to know if I should buy a fourth container, so I asked to try a second flavor, and she looked at me with a totally rude expression, it even felt discriminatory.
I always go to this BR at least once a week, and I had never seen this woman before. She wasn't wearing the BR uniform, so maybe she's the manager, but this person definitely doesn't have customer service skills. Next time, I'll go to another BR.

High quality ice cream and great customer service. On the pricier side. Tried and true, consistently delicious product. This location is clean and they have a nice area to sit down inside.

⭐️⭐️⭐️ (3/5)
I recently visited Baskin Robbins in Burlington and here’s my detailed take:
🍦 Ice Cream Quality: As always, the ice creams were tasty, fresh, and the flavors did not disappoint. Baskin Robbins never really goes wrong when it comes to quality.
🙌 Customer Service: The staff was polite and friendly. I was greeted properly when I walked in and got a nice goodbye when leaving. Small gestures, but they matter.
🚻 Cleanliness: The washroom was clean and hygienic, which is always a big plus.
🅿️ Parking & Location: Parking is not an issue here at all—there are plenty of spots available. Plus, the plaza has other stores, including grocery options, so you can get multiple errands done in one place.
💰 Pricing Issue: This is where I had a problem. In Mississauga, I got two pre-packs of sundae for $20.99, but here the exact same packs were priced at $24.99. Same ice cream, same size, but higher cost—this doesn’t sit well with me. I feel pricing should be consistent across stores, especially for pre-packs.
⚖️ Overall: I’m giving this location 3 stars only because of the pricing issue. The ice cream is good, service is good, cleanliness is good, but paying extra for the exact same thing compared to other locations just doesn’t feel fair. Unless they fix their pricing, I wouldn’t really recommend this branch.

One of the worst mysogensitic and condescending treatment I have ever experienced while spending $33.71 on ice cream. Disgusting.

When I went there, I had the waffle cone and it was sooo good i tried mint chocolate chip with cotton candy and it was so good, i would recommend it again Baskin robbins SO GOOD🥳

Doesn’t honour their rewards

Atmosphere: 1

Service: 1

The lady who wotks there is very kind

Atmosphere: 3

Service: 5

Very frustrating as this store is never open when they say they will be. Not the first time I have gone after 11am and they are closed. Either change your hours or open on time to respect your customers time. I understand things happen but this is the 4th time they have not opened when their hours clearly state 11. I will now always go to #5 and walkers location. The owners are wonderful there

I have came here twice and would love to appreciate the dedicated employees who provided the best service! That doesn't mean it is the best place to go, gives off a toxic environment thats why I wouldn't recommend going here AT ALL. For the sake of hardworking employee who ACTUALLY deserve better work environment, this isn't a place for anyone to go to. I truly believe that the intention in which the food is made affects the taste of the food, because this place exploits their workers (employees), it ultimately affects the food. DO NOT COME HERE IF YOU CARE FOR THE PEOPLE WHO MAKE AND SERVE YOUR ORDER.

Atmosphere: 1

Food: 2

Service: 2

Pravin does not pay employees, until the government steps in. If you’re an employee and have not gotten your paycheck, call labour board. Got my cheque the second I sent them out… after MONTHS of not getting paid. Thank you labour board!!

Atmosphere: 1

Food: 1

Service: 1

This place scoops balls of ice creamy goodness and serves it on a waffle cone. ?It is definitely one of those places that you are guaranteed to leave in much better spirits than when you arrived.Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Ordered from this location on uber tonight. Very expensive and the sizes have gotten so small! They completely missed / didn’t include one item.

Posted hours on the door note 11am until 9pm 7 days per week. Arrived at 11am on a Friday to order a cake for pick up. Store isn’t open until 1pm which I discovered only after going on Google to search the phone number to call. When I returned to place an order, I mentioned that it would be helpful to change the hours on the door (cling attachment on window, so could easily cut the 1 off to make it 1pm). Came to pick up the ordered cake at the specified time (2:10pm) and the door is locked with a little note saying “back in 5 minutes”. Finally at 2:24pm, the worker (owner?) comes over with a grocery cart from doing some shopping at Fortino’s. Very unprofessional. I will be finding another location to visit from now on.

Atmosphere: 2

Food: 4

Service: 1

Great service