I did a walk-in order of a medium with extra cheese. When I picked it up, it felt kind of heavy, and I SHOULD have looked in the box, but I was tired and just wanted to get home. OMG…the thing had so much cheese in it, the cut marks disappeared into the goo. We tried to pull some of the cheese off, but it took all the sauce off with it. The pizza
was inedible. I’ll go back to the Guelph & Upper Middle location. That one is always fantastic.
John Nichols
Gino's quality of cheese has gone down substantially. The quality of the mozzarella has me even wondering if it's even real cheese. This place would be 5/5 if the mozzarella wasn't what it is. I would gladly pay $3-5 more per pizza for high quality cheese as opposed to a lower price. Won't be back as a result.
Crystal Little
Our Pizzas came to extremely under cooked. The Dough was soggy, bacon chewy, and the cheese, I can't even describe the thick layer of soggy Motzerella... It was absolutely terrible... I called them to explain the troubles with the order, the associate who had cooked our food argued with me as explained to him the details stating that is the way he Always cooks the Pizzas. They refused to exchange our order with a correctly prepared order.. $65 isn't going to break the bank, however, I could have spent it on quality items rather then trash... which is where this Pizza will end up if my attempt at recooking it is unsuccessful. I am extremely disappointed in the Food Quality, Customer Service, and over all Service of this location. I will not be ordering from here again.
Alyson Atkinson
I always buy Gino’s pizzas - best pizzas in Burlington. Generous toppings, reasonably priced and always piping hot.
I’ve been buying them for years - through location and ownership changes - and I wouldn’t go anywhere else. The staff are always kind, helpful and courteous, and nothing is ever too much trouble.
Keep up the good work!
I’ve read a lot of the reviews and it seems as though some people just give bad reviews hoping to get “freebies”!!
Rick Picasso
Great pizzas, but tbh what I like the most are their wings… fairly priced and good service.
David jones
Great pizzas
paul crawford
Best pizza and wings combo. I used to work for 2 pizza shops before, making pies. This store always has my order right. The quality is perfection. Clean shop. Fast friendly service.
Dane Gratto
It's ok pizza for cheap. Service isn't great and the price of the slices seems to change all the time but quick and easy $5 meal
DONT FORGET ME
Nice pizza
Harmeet Singh
I have recently picked up 2 large pizza and found a hair in my pizza Really disappointed. Stay away from. This place 🙏🙏🙏
Made a wonderful pizza right after I ordered very late and was happy to serve. The pizza was delcious and the staff were so great even though they worked late on Christmas! Recommended for everyone to come out here and enjoy some pizza!
Kay Lynn
This place is really going downhill. Their pizza used to be pretty good but they've always been pretty stingy with the toppings, especially the cheese. Lately it's like a cardboard crust with the thinnest little membrane of toppings. Today was the last time that we will be getting it. If you order double cheese they should put double cheese. I bet two separate orders could go in, one with regular cheese and one with double cheese and that when you took them out and compared the two they would be exactly the same.
Justin
Ordered pickup 20 minutes behorehand. It wasnt ready when i arrived. So i paid and was told to wait 2-3 min. Im in the store waiting for 15 minutes, and was handed a cold pizza. In the store waiting, i wasnt outside, right beside where you order. I only inquired if my order was ready when a different customer came in and ordered one on the spot. His order was ready before mine. While my order was placed long time before. When i asked if it was ready. It had been ready the whole time, they just decided for whatever reason not to let me know my pizza was ready. I understand they can get busy, and im not upset about the time it would take. Im upset about the sheer disrespect they’d shown me by not even apologizing for the mistake.
I wouldnt have made a review if theyd at least apologize.
All they did was look at each other speak in their language and laugh at me. Awful service, and extremely disrespectful staff.
Also pizza was obviously cold and rubbery when i got home.
I did a walk-in order of a medium with extra cheese. When I picked it up, it felt kind of heavy, and I SHOULD have looked in the box, but I was tired and just wanted to get home. OMG…the thing had so much cheese in it, the cut marks disappeared into the goo. We tried to pull some of the cheese off, but it took all the sauce off with it. The pizza
was inedible. I’ll go back to the Guelph & Upper Middle location. That one is always fantastic.
Gino's quality of cheese has gone down substantially. The quality of the mozzarella has me even wondering if it's even real cheese. This place would be 5/5 if the mozzarella wasn't what it is. I would gladly pay $3-5 more per pizza for high quality cheese as opposed to a lower price. Won't be back as a result.
Our Pizzas came to extremely under cooked. The Dough was soggy, bacon chewy, and the cheese, I can't even describe the thick layer of soggy Motzerella...
It was absolutely terrible... I called them to explain the troubles with the order, the associate who had cooked our food argued with me as explained to him the details stating that is the way he Always cooks the Pizzas. They refused to exchange our order with a correctly prepared order.. $65 isn't going to break the bank, however, I could have spent it on quality items rather then trash... which is where this Pizza will end up if my attempt at recooking it is unsuccessful. I am extremely disappointed in the Food Quality, Customer Service, and over all Service of this location.
I will not be ordering from here again.
I always buy Gino’s pizzas - best pizzas in Burlington. Generous toppings, reasonably priced and always piping hot.
I’ve been buying them for years - through location and ownership changes - and I wouldn’t go anywhere else. The staff are always kind, helpful and courteous, and nothing is ever too much trouble.
Keep up the good work!
I’ve read a lot of the reviews and it seems as though some people just give bad reviews hoping to get “freebies”!!
Great pizzas, but tbh what I like the most are their wings… fairly priced and good service.
Great pizzas
Best pizza and wings combo. I used to work for 2 pizza shops before, making pies. This store always has my order right. The quality is perfection. Clean shop. Fast friendly service.
It's ok pizza for cheap. Service isn't great and the price of the slices seems to change all the time but quick and easy $5 meal
Nice pizza
I have recently picked up 2 large pizza and found a hair in my pizza
Really disappointed.
Stay away from. This place 🙏🙏🙏
Restaurantji Recommends
Made a wonderful pizza right after I ordered very late and was happy to serve. The pizza was delcious and the staff were so great even though they worked late on Christmas! Recommended for everyone to come out here and enjoy some pizza!
This place is really going downhill. Their pizza used to be pretty good but they've always been pretty stingy with the toppings, especially the cheese.
Lately it's like a cardboard crust with the thinnest little membrane of toppings.
Today was the last time that we will be getting it.
If you order double cheese they should put double cheese.
I bet two separate orders could go in, one with regular cheese and one with double cheese and that when you took them out and compared the two they would be exactly the same.
Ordered pickup 20 minutes behorehand. It wasnt ready when i arrived. So i paid and was told to wait 2-3 min. Im in the store waiting for 15 minutes, and was handed a cold pizza. In the store waiting, i wasnt outside, right beside where you order. I only inquired if my order was ready when a different customer came in and ordered one on the spot. His order was ready before mine. While my order was placed long time before. When i asked if it was ready. It had been ready the whole time, they just decided for whatever reason not to let me know my pizza was ready. I understand they can get busy, and im not upset about the time it would take. Im upset about the sheer disrespect they’d shown me by not even apologizing for the mistake.
I wouldnt have made a review if theyd at least apologize.
All they did was look at each other speak in their language and laugh at me. Awful service, and extremely disrespectful staff.
Also pizza was obviously cold and rubbery when i got home.
Good pizza good prices.
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
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