Pepperwood Bistro Brewery & Catering

1455 Lakeshore Rd., Burlington
(905) 333-6999

Recent Reviews

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sue millar

Great staff
Great cocktails
Busy spot

Amira Saleh

We recently dined at Pepperwood Bistro, and unfortunately, our experience was deeply disappointing. We left feeling unappreciated—as though we were being done a favor, rather than paying customers expecting quality service and food.

We ordered the Pizza Margherita as an appetizer, a dish we've enjoyed many times in the past. Sadly, what was served was far from the quality we're used to. It resembled a children's pizza—no fresh mozzarella, barely any basil (just a few chopped bits), and none of the rich flavor or presentation we had come to love. Previously, it was served beautifully with fresh basil leaves, creamy mozzarella, and deliciously spongy dough. It now feels like the kitchen is cutting corners, despite increased menu prices.

To make matters worse, we waited nearly 50 minutes for our main meals. we were told there was a large party in the restaurant. If a private event compromises service to the general public, perhaps the restaurant should consider closing to walk-in guests during such times.

Pepperwood has been a favorite in the past, but this experience left us incredibly dissatisfied. We sincerely hope management takes these concerns seriously, as the quality and service have unfortunately taken a significant step backward.
Despite all these negative things we tipped generously

John Francis

First patio drink and app of the 2025 season at pepperwood. Party of 4 adults, 2 children.

Server was a nice enough guy but seemed to completely forget about us once he realized we were only there for a drink and apps. Adjacent table seated well after us received their apps (one of which was the same we ordered) at least 10 mins before us.

No worries, enjoying a good chat and a cold pop with some good friends.

Took a sip from my glass which was chipped at the lip and cracked all the way to the base and asked my friend if my lip was bleeding. Thankfully it was not.

Brought this to the servers attention when he made his long overdue return, and honestly attempted a laugh when he suggested that I must have been very hungry if I started eating the glass.

Ultimately we decided to call it a night and asked for the bill which was another interesting process taking some 20+ mins and a visit inside to ask if someone could please bring us a machine.

Your mileage may vary though for us it was not a great experience. Not fair to comment on the food as I think it may have been great were it not clearly sitting under the lamp for some time.

I wouldn't call it the icing, as we didn't stay for cake, and but opening up the bill fold and seeing that the broken glass beer was still billed really summed up the experience.

Lina Linaedmon

Food is so good and service is perfect

Francis Toth

Loved Pepperwood until this incident.
Management needs to rethink their policy on allowing dogs on the outside patio.
We have always owned pets but this was ridiculous.
3 dogs on outside patio. 2 in leash being pulled all over, barking jumping kn eachother under the tables pulling towards guests. 1 dog off leash.
While there are guests eating, dogs should not be allowed around guests. Some guests don't like dogs, don't want dogs around them as they eat, are allergic to dogs etc... Owners cannot control a dog if it bites someone or urinates/ fecal matter into the wood patio plank floor.
It's not acceptable. In fact it's a health violation! Picture the dog goes to bathroom and now bacteria is all over the floor etc. Kids walk in it, people step in it. Wrong on all levels. Management shouldn't allow it and owners should stop feeling entitled to do what they want by bringing them and not care about others while dining. And about the people using the excuse of the pet being a special care pet , that is being abused by everyone and most are liars. To top it off, we called and spoke to manager and he was absolutely disgustingly rude and non apologetic . This person needs to listen show empathy and could use an attitude adjustment. Shocking to know he represents the forefront of this restaurant?

Huge disappointment

Fiona Menzies

Today, I had the 1/2 Meatza pizza and salad .. best pizza EVER!

Jo Smith

Jasmine was out server and she was amazing! Checked in on us and had a smile on her face the whole time. She was fantastic! I ordered the risotto which was a disappointment for me. It was hard and lacked flavour. Maybe just an off night because of how horrible the Leafs played.

Danielle Rocheleau

Excellent gluten-free pizza here! Had a wonderful dinner here with our family, where we sat outdoors and enjoyed the nice weather on the patio. Food was great, service was good (despite how busy it was) & Phoebe was lovely! Good time, would return again. The only downside was the bugs later into the evening, while sitting outside (which is understandable, given how close the restaurant is to the lake). Wonderful views though!

George Haykin

Save your money!!!! I booked my family in for the Mother’s Day brunch, TOTAL DISASTER! 400 ppl, one buffet line, started the line at front door and the pastries and dessert were first, in order to get to bacon and eggs- we had to wait to get through that, food cold, not enough, ran out, no bread, no omelettes, small portions being served at carving station. My meal consisted of two pieces of bacon and a pastry, $1000 for all of us and it was DISGUSTING! The best part was the mamosa! Never again! Feeling completely ripped off! Do not recommend!

Alexa Gerencser

We came to Pepperwood with a group of 10 and were really disappointed by the experience. The restaurant was nearly empty, so with such a small crowd, we expected much better service. Instead, it took two hours for our food to arrive, and during that time, no one cleared our dirty dishes or offered refills on water.

To make things worse, several menu items were unavailable—including pizza, penne, and spinach dip—leaving us with limited choices. When the food finally came, three burgers were burnt black, the Caesar salad chicken was also charred, my friend received spaghetti instead of penne, and another dish came with a strange green vegetable that tasted awful.

It was frustrating to be hungry, waiting so long, and then not even get what we ordered or enjoy the food we did receive. We expected far more from a place with such a great location and reputation.

Samantha Bergman

Came here for girls night and had the worst experience. Took 20 mins to be greeted, took over an hour for our mains to come out, when the food finally arrived the salmon was completely raw. We left without eating. When we spoke to the manager he was dismissive and did not offer to comp anything even considering the circumstances. Will not be going back.

Robyn Maloney

food had hair in it, was bland and overpriced, service took FOREVER and was not accommodating. I barely touched my plate and instead of asking if it was okay or offering a takeout box the waitress threw it out. We had to ask for the bill twice and it took her over 15 minutes (the place was dead too) worst restaurant experience i do not recommend coming here!!

Isaac T

Food is sub par, servers are casual, a lower end restaurant trying to cosplay as a higher end establishment.
So many better places around.

I have never had such bland watery pasta in my life. If I didn’t know better I would assume this was a microwave dinner !

Haley Howe

This place was lovely! Had a great impromptu dinner with some family and received excellent service. Gnocchi was delish, everything was accurate and prepared quickly! Looking forward to coming back :)

Franklin Puello

I came in for dinner with my family on Monday night on Family day.
The place was almost empty.
The service was very good and friendly.
The food was good with appropriate portions.
I will evaluate the service again when there are more customers at the place.
For now I am satisfied with the food, service and atmosphere.

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Pepperwood Bistro Brewery & Catering

1455 Lakeshore Rd., Burlington, ON L7S 2J1
(905) 333-6999