I would strongly advise against ordering a custom cake from this bakery. I grew up near this bakery and had always enjoyed their treats, so I decided to order a custom cake for my friend’s 30th birthday. I provided a photo reference and clearly wrote down the correct name, even confirming it over the phone with the staff.
When the cake was delivered, the name was spelled incorrectly. I had several appointments that day, and because of their mistake, I had to ask my dad to make multiple trips to help with the delivery. This caused a huge inconvenience and unnecessary stress on an already busy day.
When I contacted the bakery about the mistake, I was met with disrespectful and unprofessional behavior, particularly from the first staff member I spoke with. The owner was extremely unhelpful and dismissive, showing no willingness to resolve the situation professionally. I was hoping for some form of compensation or at least a correction that was done thoughtfully, but they refused to refund any portion of my payment, despite the fact that I did not receive the product as agreed upon. Under consumer laws, you are entitled to compensation if you are not provided with what you paid for, and it was disappointing that this was ignored.
They did offer a “free dessert” as a resolution, which ended up being a stale carrot cake, clearly something they would have otherwise thrown out.
Even when they attempted to fix the name on the cake, it was done poorly and carelessly, with letters uneven and the overall design looking tacky and rushed. I paid $180 for this cake, and it was completely unacceptable for the product and service I received.
I might consider taking further action if this issue isn’t resolved, but I am still hoping the bakery will take responsibility and find a fair resolution. Overall, this was an extremely disappointing experience, and there are many other bakeries where you can get professional, thoughtful service without dealing with disrespectful staff. I cannot recommend this bakery under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
G.H.Azhar Ghuman
Very nice products and very nice staff especially Lana B is very nice in dealing customers. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
M S
Visited last Saturday and had such a wonderful experience! The cake I wanted wasn’t on display, but the lovely lady at the counter offered to have one ready in just minutes. She was so kind and even came up with the perfect message for it. The cake was absolutely delicious,my only regret is not getting the bigger size! I’ll definitely be back and highly recommend this bakery to anyone looking for amazing treats and friendly service.
Atmosphere: 5
Food: 5
Service: 5
bajpai t
I ordered a custom cake for my birthday and was absolutely devastated by what I received. The cake was hard, dry, and completely inedible and guests couldn’t get through even one slice, and most left their plates untouched. It was embarrassing and heartbreaking on what should’ve been a joyful day. When I contacted the owner, instead of taking accountability, she arrogantly told me to be “open to chance” when ordering a custom cake. For the price I paid, that response was insulting. She showed zero empathy, and when we told her she’d lost a customer, she coldly didn’t care.
What hurts even more is seeing her refund other customers for far smaller issues, yet refuse to offer us even basic decency. It feels discriminatory, which is painful and unacceptable. The entire cake is being thrown away. If anyone wants proof of how rock-solid and unservable it was, I’m happy to provide it. I’ve never been treated so disrespectfully or received such a horrible product in my life. Stay far away.
Atmosphere: 1
Food: 1
Service: 1
Abhay Punia
I’ve been a regular customer, but this experience was extremely disappointing. The custom cake was of very poor quality, and when I tried to share my feedback, the owner clearly didn’t care. Rather than trying to understand or resolve the issue, they kept repeating the same thing and dismissed my concerns entirely. It’s disheartening to be treated this way, especially after being a loyal customer.
Atmosphere: 1
Food: 1
Service: 1
Su Song
Great bakery in the neighbourhood! Love the cakes here.
Atmosphere: 5
Food: 5
Service: 5
Lenya Wilson
Sinful Desserts were amazing to deal with. We ended up ordering a two tier cake for our mom’s 90th birthday. Lana and Joanna provided helpful suggestions which we used and always answered any questions we had. We provided them with an inspirational photo and they delivered exactly what we asked. We chose a lemon flavoured cake which was the perfect sweetness and amount of lemon flavour and so moist! Really tasted amazing. Thanks so much for helping make our mom’s day special!
Atmosphere: 5
Food: 5
Service: 5
Snowpine
We were quite picky about a custom order. Lana was attentive to detail and a pleasure to deal with.
Atmosphere: 5
Food: 5
Service: 5
Laura F
Sadly we ordered a cake for my 40th birthday and upon arrival, the cake had completely cracked (as you can see in the photo).
We spoke to the manager and was told there was nothing they could do as they cant guarantee anything once the cake leaves the shop (unless we paid for delivery).
For a $260 cake, this was unacceptable and we will not be ordering from Sinful Desserts in the future. As delicious as the cake was, the poor presentation and customer service are the reasons we will not be retuning or recommending to anyone we know.
For events, cakes are very important and I will not take the risk of another one turning out like this.
We also took careful consideration when transporting.
mandy shaw
I ordered a cake for our mother’s 80th. Cake was fresh, light , tasty! Friendly atmosphere. Would definitely order again.
Love love their cakes! Their cakes taste great and price is reasonable. I’ve done a couple customized cakes and tried a several different cakes here and they’ve been all delightful:)
Paul And Staci Donovan
Always the best tasting cakes. They are so full of flavor.
Theresa Oad
We had 4 big birthday celebrations in 2024 and everyone loved the cakes made by Sinful Desserts (**Strawberry Shortcake and Red Velvet). Super-friendly customer service with helpful suggestions. The cakes looked great and were so delicious ~ moist and not too sweet.
D Lusted
Ordered before, expensive but good . Called today told they don't make a lemon bday cake anymore, they make a lemon gateau (cake in french) according to their online pdf menu, just not what we're looking for, but for 10 bucks more ya they offered to make one for me. Wtf
Ramandeep Kaur
Don’t even deserve one star,Worst experience,ordered an eggless cake that was made with bucket of sugar that i can’t even eat,Moreover it get freeze when i take it out from refrigerator,I can’t even cut it and my day got spoiled,Next day when i ask sinful dessert guy he said you need to put it outside before 2 hours of cake cutting,Firstly he didn’t give me any instructions like this before and it was not even icecake so I don’t know how it get freezed and when i asked the guy about sugar he said we made that you ordered 🙄 I don’t think so I ordered the cake with full of sugar it should be common understanding of bakery people about quantity of sugar that they put in the cake.Never recommend to anyone.
I would strongly advise against ordering a custom cake from this bakery. I grew up near this bakery and had always enjoyed their treats, so I decided to order a custom cake for my friend’s 30th birthday. I provided a photo reference and clearly wrote down the correct name, even confirming it over the phone with the staff.
When the cake was delivered, the name was spelled incorrectly. I had several appointments that day, and because of their mistake, I had to ask my dad to make multiple trips to help with the delivery. This caused a huge inconvenience and unnecessary stress on an already busy day.
When I contacted the bakery about the mistake, I was met with disrespectful and unprofessional behavior, particularly from the first staff member I spoke with. The owner was extremely unhelpful and dismissive, showing no willingness to resolve the situation professionally. I was hoping for some form of compensation or at least a correction that was done thoughtfully, but they refused to refund any portion of my payment, despite the fact that I did not receive the product as agreed upon. Under consumer laws, you are entitled to compensation if you are not provided with what you paid for, and it was disappointing that this was ignored.
They did offer a “free dessert” as a resolution, which ended up being a stale carrot cake, clearly something they would have otherwise thrown out.
Even when they attempted to fix the name on the cake, it was done poorly and carelessly, with letters uneven and the overall design looking tacky and rushed. I paid $180 for this cake, and it was completely unacceptable for the product and service I received.
I might consider taking further action if this issue isn’t resolved, but I am still hoping the bakery will take responsibility and find a fair resolution. Overall, this was an extremely disappointing experience, and there are many other bakeries where you can get professional, thoughtful service without dealing with disrespectful staff. I cannot recommend this bakery under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
Very nice products and very nice staff especially Lana B is very nice in dealing customers. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Visited last Saturday and had such a wonderful experience! The cake I wanted wasn’t on display, but the lovely lady at the counter offered to have one ready in just minutes. She was so kind and even came up with the perfect message for it. The cake was absolutely delicious,my only regret is not getting the bigger size! I’ll definitely be back and highly recommend this bakery to anyone looking for amazing treats and friendly service.
Atmosphere: 5
Food: 5
Service: 5
I ordered a custom cake for my birthday and was absolutely devastated by what I received. The cake was hard, dry, and completely inedible and guests couldn’t get through even one slice, and most left their plates untouched. It was embarrassing and heartbreaking on what should’ve been a joyful day.
When I contacted the owner, instead of taking accountability, she arrogantly told me to be “open to chance” when ordering a custom cake. For the price I paid, that response was insulting. She showed zero empathy, and when we told her she’d lost a customer, she coldly didn’t care.
What hurts even more is seeing her refund other customers for far smaller issues, yet refuse to offer us even basic decency. It feels discriminatory, which is painful and unacceptable. The entire cake is being thrown away. If anyone wants proof of how rock-solid
and unservable it was, I’m happy to provide it.
I’ve never been treated so disrespectfully or received such a horrible product in my life. Stay far away.
Atmosphere: 1
Food: 1
Service: 1
I’ve been a regular customer, but this experience was extremely disappointing. The custom cake was of very poor quality, and when I tried to share my feedback, the owner clearly didn’t care. Rather than trying to understand or resolve the issue, they kept repeating the same thing and dismissed my concerns entirely. It’s disheartening to be treated this way, especially after being a loyal customer.
Atmosphere: 1
Food: 1
Service: 1
Great bakery in the neighbourhood! Love the cakes here.
Atmosphere: 5
Food: 5
Service: 5
Sinful Desserts were amazing to deal with. We ended up ordering a two tier cake for our mom’s 90th birthday. Lana and Joanna provided helpful suggestions which we used and always answered any questions we had. We provided them with an inspirational photo and they delivered exactly what we asked. We chose a lemon flavoured cake which was the perfect sweetness and amount of lemon flavour and so moist! Really tasted amazing. Thanks so much for helping make our mom’s day special!
Atmosphere: 5
Food: 5
Service: 5
We were quite picky about a custom order. Lana was attentive to detail and a pleasure to deal with.
Atmosphere: 5
Food: 5
Service: 5
Sadly we ordered a cake for my 40th birthday and upon arrival, the cake had completely cracked (as you can see in the photo).
We spoke to the manager and was told there was nothing they could do as they cant guarantee anything once the cake leaves the shop (unless we paid for delivery).
For a $260 cake, this was unacceptable and we will not be ordering from Sinful Desserts in the future. As delicious as the cake was, the poor presentation and customer service are the reasons we will not be retuning or recommending to anyone we know.
For events, cakes are very important and I will not take the risk of another one turning out like this.
We also took careful consideration when transporting.
I ordered a cake for our mother’s 80th. Cake was fresh, light , tasty! Friendly atmosphere. Would definitely order again.
Restaurantji Recommends
Love love their cakes! Their cakes taste great and price is reasonable. I’ve done a couple customized cakes and tried a several different cakes here and they’ve been all delightful:)
Always the best tasting cakes. They are so full of flavor.
We had 4 big birthday celebrations in 2024 and everyone loved the cakes made by Sinful Desserts (**Strawberry Shortcake and Red Velvet). Super-friendly customer service with helpful suggestions. The cakes looked great and were so delicious ~ moist and not too sweet.
Ordered before, expensive but good .
Called today told they don't make a lemon bday cake anymore, they make a lemon gateau (cake in french) according to their online pdf menu, just not what we're looking for, but for 10 bucks more ya they offered to make one for me.
Wtf
Don’t even deserve one star,Worst experience,ordered an eggless cake that was made with bucket of sugar that i can’t even eat,Moreover it get freeze when i take it out from refrigerator,I can’t even cut it and my day got spoiled,Next day when i ask sinful dessert guy he said you need to put it outside before 2 hours of cake cutting,Firstly he didn’t give me any instructions like this before and it was not even icecake so I don’t know how it get freezed and when i asked the guy about sugar he said we made that you ordered 🙄 I don’t think so I ordered the cake with full of sugar it should be common understanding of bakery people about quantity of sugar that they put in the cake.Never recommend to anyone.
Atmosphere: 1
Food: 1
Service: 1
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