Subway
494 Brant St, Burlington
(905) 681-7827
Recent Reviews
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Never had a good experience and stopped going but gave it a shot again tonight as our usual spot closed. Terrible experience the turkey and lettuce are almost rubbery and hard to bite. I only managed to eat about a quarter of the sub. My wife had to tell her 3 times not toasted and go very slow to be sure she got it right. I unfortunately was not paying attention after my wife order and said cheese not toasted. By the time I had notice the sub was done. She tried to tell me it’s what I ordered which it most definitely was not as I’ve never asked for that in my life.my wife said no he didn’t can you make another which she went to argue again and I just said forget it. I’m sure people won’t get it but I refuse to waste and entire sandwich because someone can’t manage to understand two instructions at a time. $15 I’ll never see again. Learned my lesson. Oh just notice the pepper top the women added to my sub aswell… nice touch. What’s the brown stuff cringe
Atmosphere: 1
Food: 1
Service: 1
I placed an online order through Subway’s website for pickup at 8:20 PM. Unfortunately, my son got stuck in traffic and arrived at the store at 8:50 PM—only to find it closed, despite the posted hours stating they were open until 9 PM. In the meantime, my order was canceled without notice.
I reached out to Subway’s head office to file a complaint and received a response from the store owner the next morning. While they acknowledged closing early, they made no effort to replace my order or offer a resolution.
This isn’t the first time I’ve experienced poor service at this location—the staff and owner have consistently been unfriendly. With several other Subway locations nearby, I won’t be returning to this one.
Service: 1
I had one of the most horrible experiences today at this location. Worst subway I’ve been to, Very rude and ignorant owner, wearing slippers while working, no hair net ,didn’t wash the hands either. Such poor service. The food quality was very low.
No fresh bread. I requested for sauce in small container owner said for sauce in small container you need to pay extra. I used to work in subway never charge for extra sauce.
Don't go at this location.
Atmosphere: 1
Food: 1
Service: 1
Worst subway location
Indian student lady has a terrible service and doesn’t add anything
Should be replaced
Atmosphere: 1
Food: 1
Service: 1
Has to be the worst sub of my life. Such poor service, gives you disgusting stares, and clearly doesn't put effort. The skinniest subway with barely anything inside EVEN after asking for extra, and not even cut in half equally or near equal. The drinks taste like they were mixed with water. My friend asked for an extra fork and the worker refused to give it saying “we don’t give away free forks”. Would give it a zero if possible. Absolutely horrible
Atmosphere: 1
Food: 1
Service: 1
Their grilling was out of order!
Atmosphere: 1
Service: 1
Subs bun not fresh . Reheated to pertain as freshly baked.
Atmosphere: 3
Food: 1
Service: 3
Nice guy working - good part of the review ends there. Yellow lettuce and 8$ for a 6”. Right beside this location is a small mom and pop shop selling great bahn mi and corn beef etc sandwiches for cheaper with fresh ingredients and actual flavour. Subway really shot themselves in the foot with how catchy their 5$ footlongs were marketed because I’ll never go back.
Atmosphere: 1
Food: 1
Service: 5
How do you have one employee working in a downtown core at lunchtime on a weekday?
Atmosphere: 1
Food: 1
Service: 1
This is my second time coming to this location and ordering a Vegetarian sub. I couldn’t help but notice each time how ridiculously thin the cucumbers are sliced, so I made sure to ask for extra cucumbers to which they added 2 cucumbers onto my sub. They are extremely cheap with portions. I basically just bought bread for a ridiculous price. This will definitely be my last time visiting and supporting this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very rude and ignorant owner, wearing slippers while working, no hair net ,didn’t wash the hands either, seemed to be the owner.
Charged incorrectly and was they were joking amongst themselves that we always have the washroom sign out of order so we don’t have to clean them.
The corporate should do a flying visit and see how this store is run.
Subway should be worried if they are giving out franchises to rude and ignorant owner.
7 customers left as they didn’t want to wait 20 minutes.
Vegetarian options: The Girl was very rude and she didn’t let the drink we were in the store zero customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian B M T
Was getting charged for crispy onions and didn’t let me refill my drink while I was still in the store
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Veggie Patty
The food quality was very low. The bread was stale and unappetizing. Even after being toasted, it didn't resemble toasted bread. The sauces were lacking and not evenly distributed on the sub. The meal was not worth the price. We even garbage half of the sub. Additionally, the customer service , food quality, veggie patty was unsatisfactory.Order details have attached
Atmosphere: 1
Food: 1
Service: 1
Barely any meat on the sandwiches, cheese is frequently omitted altogether when mobile ordering, bread is often stale. Stay far away!
Atmosphere: 1
Food: 1
Service: 1
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