We go to this restaurant all the time and have always had good service. Nicola, who often takes care of us, is kind, considerate and attentive. She knows our orders and even brings us our coffees without even asking first. We can always guarantee a good experience going here!
Anastasia Nikitopoulos
Not a single part of our experience was handled correctly from the very beginning. Upon arrival, our server did not even greet us. Instead, she called across several tables to ask for my order, rather than approaching to say hello or introduce herself. While I was taken aback, I noticed the restaurant was busy and chose to overlook it at first.
Throughout the entire meal, she never once offered refills or cleared a dirty dish. Despite visibly noticing our table was cluttered with empty glasses and plates, she simply walked by. Had she asked, we absolutely would have ordered additional drinks.
When our food arrived, part of our order was missing. No quality check was done, and we were unable to get anyone’s attention for nearly ten minutes. By the time I finally stood up and crossed the restaurant to find someone, my food was cold. Later, when we were ready to leave, it was another long wait before anyone acknowledged us so we could ask for boxes and the bill.
At payment, the machine was simply dropped off at our table, leaving us to process the transaction ourselves.
The entire staff appeared disengaged and uninterested in providing even the most basic level of service. As a server myself, I left shocked and incredibly disappointed. I regret spending my money here and wish I had just stayed home. Will not be returning despite years of eating at various Sunset Grill locations.
Atmosphere: 1
Food: 2
Service: 1
Josant Nessi
Went to have breakfast with my family, food came out quick and hot, very tasty! Natalia was out server and the service was excellent ⭐️
Food: 5
Service: 5
Karl Berzins
Friendly staff, great food! I always call ahead with my order while working. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Alison Walsh
Lovely place and great food! Exceptional service by the most friendly and attentive server “Nicola”! After my first visit she remembered me the next time! She makes even better to come here! Ps Food is awesome too!
Atmosphere: 5
Food: 5
Service: 5
Peter Gerry
Food had no flavor, I was looking around restaurant and one of the waitresses shrugged her shoulders at me as to say , what do you want ? Won't go back
Atmosphere: 3
Food: 2
Service: 3
Teresa Smith
Good food and good prices! Good coffee too!
Atmosphere: 3
Food: 4
Service: 5
Jalil Baldwin
Great food , Nicola had amazing service she was very nice and the food came very quick even with how busy it was
Atmosphere: 5
Food: 5
Service: 5
Riley Houston
Quick and friendly service from Nicola thanks again!
I ordered the peamale bacon on a bun, sooo good. The homefries were really dry and undercooked. I still keep going back.
Atmosphere: 5
Food: 4
Service: 5
Peruvian Cookie
When to take my sister for a good time. All that went out with the window horrible attitude of the old woman server. Table walked in after us, she served them first. THEN THE AUDACITY of her!! She asked if we needed anything, my sister wanted more napkins, the old woman says “but you already have some”. First of all, check your eyes because they are dirty napkins, and you don’t talk to your customers like that! We are paying for a service, not this back and forth. If you wanna sit on your shift and have other people do your job then just stay at home and retire.
Atmosphere: 1
Food: 1
Service: 1
Robyn McDonald
We came to celebrate a birthday and had a wonderful experience with Nicola!! She was kind, knowledgeable and patient!! Very generous and sang a birthday song for the bday girl as well. If you come to Sunset - ask for Nicola!
Atmosphere: 5
Food: 5
Service: 5
Sharon Besco
Nicola was friendly and helpful and fast. Great experience overall! The food was hot and fresh… Diner feel, with quality food! And great coffee!
Atmosphere: 5
Food: 5
Service: 5
Dave Brenan
Nicola did a great job as our server! The owner greeted us when we came in. We got the food as soon as it came up; it was hot, delicious and quick. The feel of family-owned diner. first time here but it's already our go-to!
Nicole was so kind and the food was great
Atmosphere: 5
Food: 5
Service: 5
We go to this restaurant all the time and have always had good service. Nicola, who often takes care of us, is kind, considerate and attentive. She knows our orders and even brings us our coffees without even asking first. We can always guarantee a good experience going here!
Not a single part of our experience was handled correctly from the very beginning. Upon arrival, our server did not even greet us. Instead, she called across several tables to ask for my order, rather than approaching to say hello or introduce herself. While I was taken aback, I noticed the restaurant was busy and chose to overlook it at first.
Throughout the entire meal, she never once offered refills or cleared a dirty dish. Despite visibly noticing our table was cluttered with empty glasses and plates, she simply walked by. Had she asked, we absolutely would have ordered additional drinks.
When our food arrived, part of our order was missing. No quality check was done, and we were unable to get anyone’s attention for nearly ten minutes. By the time I finally stood up and crossed the restaurant to find someone, my food was cold. Later, when we were ready to leave, it was another long wait before anyone acknowledged us so we could ask for boxes and the bill.
At payment, the machine was simply dropped off at our table, leaving us to process the transaction ourselves.
The entire staff appeared disengaged and uninterested in providing even the most basic level of service. As a server myself, I left shocked and incredibly disappointed. I regret spending my money here and wish I had just stayed home. Will not be returning despite years of eating at various Sunset Grill locations.
Atmosphere: 1
Food: 2
Service: 1
Went to have breakfast with my family, food came out quick and hot, very tasty! Natalia was out server and the service was excellent ⭐️
Food: 5
Service: 5
Friendly staff, great food! I always call ahead with my order while working. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Lovely place and great food! Exceptional service by the most friendly and attentive server “Nicola”! After my first visit she remembered me the next time!
She makes even better to come here! Ps Food is awesome too!
Atmosphere: 5
Food: 5
Service: 5
Food had no flavor, I was looking around restaurant and one of the waitresses shrugged her shoulders at me as to say , what do you want ? Won't go back
Atmosphere: 3
Food: 2
Service: 3
Good food and good prices! Good coffee too!
Atmosphere: 3
Food: 4
Service: 5
Great food , Nicola had amazing service she was very nice and the food came very quick even with how busy it was
Atmosphere: 5
Food: 5
Service: 5
Quick and friendly service from Nicola thanks again!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I ordered the peamale bacon on a bun, sooo good. The homefries were really dry and undercooked. I still keep going back.
Atmosphere: 5
Food: 4
Service: 5
When to take my sister for a good time. All that went out with the window horrible attitude of the old woman server. Table walked in after us, she served them first. THEN THE AUDACITY of her!! She asked if we needed anything, my sister wanted more napkins, the old woman says “but you already have some”. First of all, check your eyes because they are dirty napkins, and you don’t talk to your customers like that! We are paying for a service, not this back and forth. If you wanna sit on your shift and have other people do your job then just stay at home and retire.
Atmosphere: 1
Food: 1
Service: 1
We came to celebrate a birthday and had a wonderful experience with Nicola!! She was kind, knowledgeable and patient!! Very generous and sang a birthday song for the bday girl as well. If you come to Sunset - ask for Nicola!
Atmosphere: 5
Food: 5
Service: 5
Nicola was friendly and helpful and fast. Great experience overall! The food was hot and fresh… Diner feel, with quality food! And great coffee!
Atmosphere: 5
Food: 5
Service: 5
Nicola did a great job as our server!
The owner greeted us when we came in. We got the food as soon as it came up; it was hot, delicious and quick.
The feel of family-owned diner.
first time here but it's already our go-to!
Atmosphere: 5
Food: 5
Service: 5
Loading...