Had a great lunch. Store was spotlessly clean, food was fresh & service was very friendly. We’ll be back :)
Atmosphere: 5
Food: 5
Service: 5
SOODBEH YAZDANI
The customer service here truly stands out. The staff, especially Louis and Sharmean, are absolutely invaluable and make each visit a pleasure. Even though we live in downtown Burlington, we find ourselves coming to this Tim Hortons every day—it feels like a second home to us.
Atmosphere: 5
Food: 5
Service: 5
Stephen Rankin
Great place good staff and extremely clean establishment
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Multi-Pack, Chili
Hannah
0/5. Since wHen are drinks nOt made to oRder? Terrible. Ya.
Atmosphere: 1
Food: 1
Service: 1
Audrey French
Very kind staff and a very clean atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Chris Whitehouse
Great staff and fast service and very clean restaurant and restrooms and food is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant and Coffee Duble Duble
This site doesn't follow the drink making instructions. I shouldn't have to ask for the syrup that should already be in my drink.
Food: 2
Larissa Wright
Super kind and friendly staff. Great food! Will bw back again 😊
Dakota Findlay
Favourite location in Burlington! The staff members are extremely friendly and my order is always correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmer's Breakfast Sandwich, Cheese Croissant and Coffee Duble Duble, Ham & Cheddar Sandwich, Mango Starfruit Infusr
Lucas Redwood
Nice vibe today!!
Atmosphere: 5
Food: 5
Service: 5
Alexa
Horrible at toasting bagels. Double-toasted is cold and barely tinted golden, while triple-toasted is absolute charcoal.
I try to communicate every time that I want something more than double—toasted in between that and totally blackened. Dark brown, dark gold—something like what double-toasted should be, but rarely is here since they changed their toasters a year ago...
So I say: "Really well-toasted bagel, please."
Today, the girl rephrases: "ok. Double-toasted."
I say, "Please make it more than double."
And with absolute attitude, she responds, "Ok, you'd like a burnt bagel. Your total is—"
I interrupt, "Excuse me, no. I don’t want it burnt."
She then replies, "Ok, then it will be double-toasted," dismissing my request entirely. I was then served a very average toasted bagel—barely tinted and not even hot.
Some staff—particularly the long-term ones—are very kind and try to make it right when I express that I didn’t get what I asked for. But then there are others, like this girl, who respond so negatively to custom requests that they make the visit totally unpleasant and stressful. This isn’t the first time.
I used to frequent this location almost daily for the past three years, but I haven’t lately because of how inconsistent this bagel situation has become—and how bothered some staff are when I ask for it to be toasted properly. This interaction today finally prompted me to leave a review because it was such a turnoff.
Just a thought: If you served quality from the start and didn’t take shortcuts by toasting your bagels so lightly to save time, special requests wouldn’t be necessary. Maybe if you trained all food staff on consistency, there wouldn’t be as much customer disappointment.
But message received today—staff at this location are overtly bothered by customers who have requests. Quantity over quality it is here—got it! I’ll avoid returning.
Most other locations I've encountered don’t have such an issue, and some staff at this location have understood the request and done a great job- so I know y'all are capable of making it the way I'm asking, you just don't want to! 👋
Had a great lunch. Store was spotlessly clean, food was fresh & service was very friendly. We’ll be back :)
Atmosphere: 5
Food: 5
Service: 5
The customer service here truly stands out. The staff, especially Louis and Sharmean, are absolutely invaluable and make each visit a pleasure. Even though we live in downtown Burlington, we find ourselves coming to this Tim Hortons every day—it feels like a second home to us.
Atmosphere: 5
Food: 5
Service: 5
Great place good staff and extremely clean establishment
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Multi-Pack, Chili
0/5. Since wHen are drinks nOt made to oRder? Terrible. Ya.
Atmosphere: 1
Food: 1
Service: 1
Very kind staff and a very clean atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Great staff and fast service and very clean restaurant and restrooms and food is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant and Coffee Duble Duble
Friendly staff, Clean washrooms, Good coffee! :)
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Farmer's Breakfast Sandwich, Cookie Multi-Pack, Croissant, Ham & Cheddar Sandwich
Always friendly, great service. Love this location they can’t be beat!
Parking: Lots of parking
Kid-friendliness: Always friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant and Coffee Duble Duble
Worst coffee ever . Every time a hope for the good coffee but not at all . They ruined my morning coffee every time
if my order keeps getting messed up by simple human error, i’m switching coffee shops.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
This site doesn't follow the drink making instructions. I shouldn't have to ask for the syrup that should already be in my drink.
Food: 2
Super kind and friendly staff. Great food! Will bw back again 😊
Favourite location in Burlington! The staff members are extremely friendly and my order is always correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmer's Breakfast Sandwich, Cheese Croissant and Coffee Duble Duble, Ham & Cheddar Sandwich, Mango Starfruit Infusr
Nice vibe today!!
Atmosphere: 5
Food: 5
Service: 5
Horrible at toasting bagels.
Double-toasted is cold and barely tinted golden, while triple-toasted is absolute charcoal.
I try to communicate every time that I want something more than double—toasted in between that and totally blackened. Dark brown, dark gold—something like what double-toasted should be, but rarely is here since they changed their toasters a year ago...
So I say: "Really well-toasted bagel, please."
Today, the girl rephrases: "ok. Double-toasted."
I say, "Please make it more than double."
And with absolute attitude, she responds, "Ok, you'd like a burnt bagel. Your total is—"
I interrupt, "Excuse me, no. I don’t want it burnt."
She then replies, "Ok, then it will be double-toasted," dismissing my request entirely. I was then served a very average toasted bagel—barely tinted and not even hot.
Some staff—particularly the long-term ones—are very kind and try to make it right when I express that I didn’t get what I asked for. But then there are others, like this girl, who respond so negatively to custom requests that they make the visit totally unpleasant and stressful. This isn’t the first time.
I used to frequent this location almost daily for the past three years, but I haven’t lately because of how inconsistent this bagel situation has become—and how bothered some staff are when I ask for it to be toasted properly. This interaction today finally prompted me to leave a review because it was such a turnoff.
Just a thought: If you served quality from the start and didn’t take shortcuts by toasting your bagels so lightly to save time, special requests wouldn’t be necessary. Maybe if you trained all food staff on consistency, there wouldn’t be as much customer disappointment.
But message received today—staff at this location are overtly bothered by customers who have requests. Quantity over quality it is here—got it! I’ll avoid returning.
Most other locations I've encountered don’t have such an issue, and some staff at this location have understood the request and done a great job- so I know y'all are capable of making it the way I'm asking, you just don't want to! 👋
Food: 1
Service: 3
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