Tim Hortons
29 Plains Rd W, Burlington
(905) 634-2669
Recent Reviews
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I have been a Tim Hortons customer primarily for convenience, especially during late hours after work. Unfortunately, my experience at your location has been consistently disappointing.
Many times in the evenings, 90–100% of food items are unavailable. I do not enjoy your coffee, but I have continued to visit because of the accessibility and late-night options.
Recently, I placed a mobile order and received none of my items. When I brought this to the Manager on Duty, their response was extremely condescending and unhelpful.
Today, I had another unacceptable experience. As I approached the store, a staff member was chain-smoking while sitting on a milk crate, playing on her phone. When I politely asked whether the store was open or if there was a 24-hour location, she responded with heavy attitude, raised her voice, and told me to “read the sign.” I checked twice—there was no sign. When I tried to clarify this, she continued to be rude and dismissive.
This is not how customers should be treated. It was a simple question, and instead I was met with hostility. Staff representing your brand should be approachable and professional, not disrespectful.
I hope Tim Hortons will review the standards at this location and ensure better training and accountability.
Atmosphere: 1
Food: 1
Service: 1
This Tim Hortons, a unqie classy spot with a high degree of cleanliness atmosphere, food and drinks 100% different from other's exllent. 👌
Atmosphere: 5
Food: 5
Service: 5
The weekday morning staff are the best! Always friendly and I have to say I've never had a wrong order in the past 6 years.very impressive
Atmosphere: 4
Food: 4
Service: 5
The usual mechanical efficiency
Atmosphere: 4
Food: 4
Service: 4
Good service
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Just stopped in to use the washroom and grab a coffee. Normally we are all just using the drive thru. Well what a pleasant surprise coming inside was. Most Timmy's I go in nowadays is old dated dirty and run down. NOT THIS LOCATION. What a beautiful reno updated and modern and CLEAN. Happy I walked in.
Atmosphere: 5
Service: 5
Nothings like it used to be
Quality no longer there.
Taste to be desired.
Rarely get orders right.
Soooo disapointing!
Well, practice enough and
Just maybe someone will
Get it right.
Atmosphere: 2
Food: 2
Service: 2
Dont serve hot food past 10pm even though 24hr
Food: 1
Service: 1
Enjoyed the drinks...good on a hot day
Atmosphere: 4
Service: 4
Restaurantji Recommends
Damn,friday Night and only 2 people working.. this is sad, Tim Hortons you should be ashamed. Poor workers
Service: 1
The cleanest Tim Horton's I've visited in a long time. Love the tables with the hockey rink design on them
Atmosphere: 5
Food: 5
Service: 5
Great food for a great price! Ordered the classic chicken wrap and the habanero loaded chicken bowls - crispy chicken was well cooked, rice/sauce/peppers made it quite spicy but very flavourful. Definitely recommend!
This location has a washroom open to the public at the back. Service was quick.
Really good and well priced dim sum
Staff are very friendly. Food was fresh!
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