This is the cleanest friendly Tim Hortons I’ve been to in a very long time. Enjoyable to sit and have you food and drinks
Atmosphere: 5
Food: 5
Service: 5
Sarbjeet Singh
Always a great experience! The staff are friendly, service is quick, and my coffee is always fresh. Also staff member Sharron is amazing! Always friendly, professional, Great service every time.
Atmosphere: 5
Food: 5
Service: 5
Sophia Mason
Google says they are open 24 hours. They are not.
Simmi Sweati
wonderful staff. Donya is very friendly and kind.
Atmosphere: 5
Food: 5
Service: 5
Terri Hall
I was at this location last evening and I could not believe the lack of attention the staff provide for the customer. I stook in line forever - 4 employees on staff, 3 at the back and 1 at the front counter. It took more than 10 min to be served at the front and I was second in line. I wish I took a picture of the garbage at the door. People were putting the garbage on TOP of the garbage because it was so full inside the bin. This is the worst Tim Hortons I have ever visited.
Atmosphere: 1
Food: 2
Service: 1
Tata Adoum
Very good
Atmosphere: 5
Food: 5
Service: 5
Maksim Bykov
The best Tim Hortons I have visited.
Atmosphere: 5
Food: 5
Service: 5
Robert Lovell
Great to grab a coffee
Atmosphere: 4
Food: 4
Service: 4
Pam du Kamp
I spent the night on the toilet after eating their food, the woman gave us cups to get our drinks but the fountain drink machine was turned off and cleaned and we had to order from the Kiosk even though staff was just sitting looking at his phone when we arrived.
Atmosphere: 1
Food: 1
Service: 1
Tala Alsharif
Always hits the spot with fresh coffee and a cozy vibe
Aside from the unsatisfactory service at this location, my drink was incomplete — the cup wasn’t filled properly — and there was hair on the cup as well. What’s even more frustrating is that this isn’t the first time I’ve experienced such issues at this branch, whether in the way customers are treated or in the quality of what’s being served.
C S
The ladies in the morning shift are the absolute best, any other crew or time of day have fun getting anything and they also don’t check their stock very much and sell items they don’t have has happened to me multiple times. wait times need to change here. only go when it’s the ladies in the morning shift
they hired a whole new staff so it’s all new canadians have fun with your orders!
Atmosphere: 5
Food: 4
Service: 2
Marilyn Brown
Don’t go to this location at Plains Rd just East of Waterdown Road. Every time I have driven through the drive through, there are 6 cars waiting, but the problem isn’t the number of cars because I’ve been to Walkers Line and Upper Middle Rd and even at peak hours , cars go through quickly and efficiently. This Plains Rd location is slow and when I went in to get an order due to the long line , there were 5 staff standing around the windows and you only need 2 people- one for cash the other to serve food . What a way to avoid working . Only one older woman was running, yea running back and forth to fill the muffin and donut orders . There was no one at the counter . When I saw a boy , half peeking out the back wall , I called out to him to serve . He didn’t come, the older woman who seemed to be the only one aware of what was going on , came over to me . I told her I would like a coffee and donut orders, she went behind the wall to get the boy. He came out but said he was ?? mumbling. She then said he’d be out soon He never came out Meanwhile she could have got me a coffee and donut I waited then got upset and asked why he wasn’t working He came over finally , was again mumbling to me and I had to repeat my order I think he was playing with me, trying to be smart I loudly asked if anyone was actually working, the woman came back and instead of just serving me , made an issue out of why I couldn’t understand him I said I don’t think he speaks English Then all the staff at the window came over to me , saying he was a good boy and why would I say that ! Tell me , why does staff think they don’t have to be courteous to a customer when all one wants is a donut and coffee I left this Tim’s and won’t ever go back The Tim’s at Walkers and Hwy 5 is always happy to get your coffee I’ve never encountered anyone or any staff like this It’s like a clique at a hospital or office that doesn’t like customers and plays games with them A customer should be treated politely and with respect. It was such a disturbing incident that I called head office and complained to their Supervisor I hope whoever worked there before got training in customer service I haven’t been back since July I only went when visiting a relative in a retirement home nearby Now I bring it from a different location No need to treat anyone like they’re intruding on your laziness
Atmosphere: 1
Food: 1
Service: 1
T G
I have been a Tim Hortons customer primarily for convenience, especially during late hours after work. Unfortunately, my experience at your location has been consistently disappointing.
Many times in the evenings, 90–100% of food items are unavailable. I do not enjoy your coffee, but I have continued to visit because of the accessibility and late-night options.
Recently, I placed a mobile order and received none of my items. When I brought this to the Manager on Duty, their response was extremely condescending and unhelpful.
Today, I had another unacceptable experience. As I approached the store, a staff member was chain-smoking while sitting on a milk crate, playing on her phone. When I politely asked whether the store was open or if there was a 24-hour location, she responded with heavy attitude, raised her voice, and told me to “read the sign.” I checked twice—there was no sign. When I tried to clarify this, she continued to be rude and dismissive.
This is not how customers should be treated. It was a simple question, and instead I was met with hostility. Staff representing your brand should be approachable and professional, not disrespectful.
I hope Tim Hortons will review the standards at this location and ensure better training and accountability.
This is the cleanest friendly Tim Hortons I’ve been to in a very long time. Enjoyable to sit and have you food and drinks
Atmosphere: 5
Food: 5
Service: 5
Always a great experience! The staff are friendly, service is quick, and my coffee is always fresh. Also staff member Sharron is amazing! Always friendly, professional, Great service every time.
Atmosphere: 5
Food: 5
Service: 5
Google says they are open 24 hours. They are not.
wonderful staff. Donya is very friendly and kind.
Atmosphere: 5
Food: 5
Service: 5
I was at this location last evening and I could not believe the lack of attention the staff provide for the customer. I stook in line forever - 4 employees on staff, 3 at the back and 1 at the front counter. It took more than 10 min to be served at the front and I was second in line. I wish I took a picture of the garbage at the door. People were putting the garbage on TOP of the garbage because it was so full inside the bin. This is the worst Tim Hortons I have ever visited.
Atmosphere: 1
Food: 2
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
The best Tim Hortons I have visited.
Atmosphere: 5
Food: 5
Service: 5
Great to grab a coffee
Atmosphere: 4
Food: 4
Service: 4
I spent the night on the toilet after eating their food, the woman gave us cups to get our drinks but the fountain drink machine was turned off and cleaned and we had to order from the Kiosk even though staff was just sitting looking at his phone when we arrived.
Atmosphere: 1
Food: 1
Service: 1
Always hits the spot with fresh coffee and a cozy vibe
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good coffee and muffin 😋
Atmosphere: 5
Food: 5
Service: 5
Aside from the unsatisfactory service at this location, my drink was incomplete — the cup wasn’t filled properly — and there was hair on the cup as well. What’s even more frustrating is that this isn’t the first time I’ve experienced such issues at this branch, whether in the way customers are treated or in the quality of what’s being served.
The ladies in the morning shift are the absolute best, any other crew or time of day have fun getting anything and they also don’t check their stock very much and sell items they don’t have has happened to me multiple times. wait times need to change here. only go when it’s the ladies in the morning shift
they hired a whole new staff so it’s all new canadians have fun with your orders!
Atmosphere: 5
Food: 4
Service: 2
Don’t go to this location at Plains Rd just East of Waterdown Road. Every time I have driven through the drive through, there are 6 cars waiting, but the problem isn’t the number of cars because I’ve been to Walkers Line and Upper Middle Rd and even at peak hours , cars go through quickly and efficiently.
This Plains Rd location is slow and when I went in to get an order due to the long line , there were 5 staff standing around the windows and you only need 2 people- one for cash the other to serve food . What a way to avoid working .
Only one older woman was running, yea running back and forth to fill the muffin and donut orders . There was no one at the counter . When I saw a boy , half peeking out the back wall , I called out to him to serve . He didn’t come, the older woman who seemed to be the only one aware of what was going on , came over to me . I told her I would like a coffee and donut orders, she went behind the wall to get the boy.
He came out but said he was ?? mumbling.
She then said he’d be out soon
He never came out
Meanwhile she could have got me a coffee and donut
I waited then got upset and asked why he wasn’t working
He came over finally , was again mumbling to me and I had to repeat my order
I think he was playing with me, trying to be smart
I loudly asked if anyone was actually working, the woman came back and instead of just serving me , made an issue out of why I couldn’t understand him
I said I don’t think he speaks English
Then all the staff at the window came over to me , saying he was a good boy and why would I say that !
Tell me , why does staff think they don’t have to be courteous to a customer when all one wants is a donut and coffee
I left this Tim’s and won’t ever go back
The Tim’s at Walkers and Hwy 5 is always happy to get your coffee
I’ve never encountered anyone or any staff like this
It’s like a clique at a hospital or office that doesn’t like customers and plays games with them
A customer should be treated politely and with respect.
It was such a disturbing incident that I called head office and complained to their Supervisor
I hope whoever worked there before got training in customer service
I haven’t been back since July
I only went when visiting a relative in a retirement home nearby
Now I bring it from a different location
No need to treat anyone like they’re intruding on your laziness
Atmosphere: 1
Food: 1
Service: 1
I have been a Tim Hortons customer primarily for convenience, especially during late hours after work. Unfortunately, my experience at your location has been consistently disappointing.
Many times in the evenings, 90–100% of food items are unavailable. I do not enjoy your coffee, but I have continued to visit because of the accessibility and late-night options.
Recently, I placed a mobile order and received none of my items. When I brought this to the Manager on Duty, their response was extremely condescending and unhelpful.
Today, I had another unacceptable experience. As I approached the store, a staff member was chain-smoking while sitting on a milk crate, playing on her phone. When I politely asked whether the store was open or if there was a 24-hour location, she responded with heavy attitude, raised her voice, and told me to “read the sign.” I checked twice—there was no sign. When I tried to clarify this, she continued to be rude and dismissive.
This is not how customers should be treated. It was a simple question, and instead I was met with hostility. Staff representing your brand should be approachable and professional, not disrespectful.
I hope Tim Hortons will review the standards at this location and ensure better training and accountability.
Atmosphere: 1
Food: 1
Service: 1
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