Not sure how it's possible but I received a coffee that clearly came from a mouldy machine. Tasted absolutely god awful and nowhere near a fresh batch or clean machine. Pretty disgusting, not to mention the wrong food order, which isn't the worst because it was close enough. But I'm pretty sure the bagel was slightly moulded as well
Atmosphere: 2
Food: 1
Service: 2
Steven korne
I met someone and bought a guitar there.
Atmosphere: 5
Charlene
Love the staff and service at this Tim Hortons. They are always smiling; service is excellent and my orders are always accurate. I go through this drive through several times per week and prefer this location over any other in the city. Highly recommend and always appreciate the smiles and great service
Atmosphere: 5
Food: 5
Service: 5
Robert West
Always love getting my tea in the morning and being greeted by Harsha and the rest of the crew, great service!
Atmosphere: 5
Food: 5
Service: 5
Gourav Bhushan
I go to this location everyday for my lunch,,Whole team is very energetic and quick. Special thanks to Harsha for remembering for customized wrap. 🙏😇
Atmosphere: 5
Food: 5
Service: 5
Alanna Sanford
I am extremely disappointed and disturbed by the way my family was treated at the Tim Hortons location at Walkers Line and Mainway on Saturday, December 20th around 5:20 pm.
After a booked family skate, we chose this location because it is typically convenient for large families with kids. My 14 year old son ordered a flatbread pizza combo and politely declined adding a dipping sauce. When he received his meal, there was no sauce on the pizza. My 17 year old daughter went with him to the counter to ask if it could be remade. She was met with immediate attitude from a younger female supervisor who scoffed, openly looked her up and down, and questioned why they should need to remake his food.
My daughter returned to me in complete shock. She was visibly shaking after the interaction, clearly upset by the way she had been looked up and down and spoken to. No teenager should ever be treated that way for calmly asking a simple question. I then approached the counter myself. I have over 20 years of experience working in hospitality and understand how challenging guests can be, so I remained calm and respectful. I explained that my son’s pizza had no sauce and asked if it could be remade. The supervisor flatly refused and told me I could either pay for a new pizza or take back the original, which had already been thrown in the garbage. She stated she would not remake it “at her expense.”
While I disagreed with her decision, my primary issue is with the conduct displayed throughout the interaction. The tone was condescending, dismissive, and openly hostile. The eye rolling, scoffing, and repeatedly looking my children up and down was constant. This was not a misunderstanding or a bad moment. It was deliberate, sustained disrespect.
My senior father then came over and requested a refund, which was processed immediately without hesitation. As I walked away after providing my card, the supervisor and another female staff member began laughing, rolling their eyes, and pointing at me. I turned and asked them directly if they were laughing at me. They nodded yes and continued pointing and rolling their eyes. I am a 40 year old woman and have never experienced such blatantly childish, unprofessional, and aggressive behavior from staff in a customer service environment. This felt like a deliberate attempt to humiliate me and my children. Watching adults in positions of authority mock customers openly, especially teenagers, was shocking and unacceptable. This behavior has no place in any workplace, particularly one that serves families and children. It reflects a serious failure in training, supervision, and accountability. I expect this incident to be reviewed by Tim Hortons head office, and I would like to be followed up with directly regarding how this matter is addressed. I will not be returning to this location.
Food: 1
Service: 1
Jagdish Singh
I would like to sincerely appreciate the service of Harsha and Tannu at Tim Hortons during the morning breakfast time. Both girls take and deliver my order with a smile and genuine happiness. Their positive attitude truly made my day great. Thank you for such wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Greatness
Warm and friendly staff that are always attentive and fast and sanitary when preparing orders, and they are always smiling and friendly towards customers! i saw an employee put on gloves to grab my donut and then throw those gloves out and grab a new pair to create my breakfast wrap! Extremely clean environment and a great atmosphere all around, the food is good and the service was amazing at this Tim hortons compared to other locations
Atmosphere: 5
Food: 5
Service: 5
Abhishek Luther
Loved this place sooooo much.Everyone working here is too friendly.Moreover they almost serve everything which other branches lack.Keep up good work guyzz.❤️
Atmosphere: 5
Food: 5
Service: 5
Sharon Rose
I value good customer service more than anything, I arrive every morning about 8:45 Harsha and the morning crew are all fast , friendly and then send me on my way with an accurate order, keep up the great work!!!
The best customer service i have ever had from any Tim Hortons. Everyone is warm and friendly. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Mehmet Ali ÇAKIROĞLU
I visit every morning. Always quick, fresh and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Olivia Ava
Very good service best branch in whole ontario i would say And tbh i have been workin at tims for like 3 years but i never became so much self obsessed to make accounts for me regardless of adding team value i woulld never admire and praise me that much. The reason for saying this is as i a biweekly buyer of snacks from wendys make me visit tims and i wanted to hear opinion from other but reviews are filled with some harsha guy and i dont know why these all reviews came just in a week 😂😂.I mean its hilarious and even my daughter made me realize this was probabily made by harsh himself. Anyways food was considerabley same as every other store just the drinks are peak for any human Anyways whole staff is way nicer than other tims as well even than nearby food stores
Atmosphere: 4
Food: 3
Service: 5
Aasim Khan
Harsha at the drive-thru is amazing! Super friendly and quick service every time. Thank you for making mornings better!
Not sure how it's possible but I received a coffee that clearly came from a mouldy machine. Tasted absolutely god awful and nowhere near a fresh batch or clean machine. Pretty disgusting, not to mention the wrong food order, which isn't the worst because it was close enough. But I'm pretty sure the bagel was slightly moulded as well
Atmosphere: 2
Food: 1
Service: 2
I met someone and bought a guitar there.
Atmosphere: 5
Love the staff and service at this Tim Hortons. They are always smiling; service is excellent and my orders are always accurate. I go through this drive through several times per week and prefer this location over any other in the city.
Highly recommend and always appreciate the smiles and great service
Atmosphere: 5
Food: 5
Service: 5
Always love getting my tea in the morning and being greeted by Harsha and the rest of the crew, great service!
Atmosphere: 5
Food: 5
Service: 5
I go to this location everyday for my lunch,,Whole team is very energetic and quick. Special thanks to Harsha for remembering for customized wrap. 🙏😇
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed and disturbed by the way my family was treated at the Tim Hortons location at Walkers Line and Mainway on Saturday, December 20th around 5:20 pm.
After a booked family skate, we chose this location because it is typically convenient for large families with kids. My 14 year old son ordered a flatbread pizza combo and politely declined adding a dipping sauce. When he received his meal, there was no sauce on the pizza. My 17 year old daughter went with him to the counter to ask if it could be remade. She was met with immediate attitude from a younger female supervisor who scoffed, openly looked her up and down, and questioned why they should need to remake his food.
My daughter returned to me in complete shock. She was visibly shaking after the interaction, clearly upset by the way she had been looked up and down and spoken to. No teenager should ever be treated that way for calmly asking a simple question.
I then approached the counter myself. I have over 20 years of experience working in hospitality and understand how challenging guests can be, so I remained calm and respectful. I explained that my son’s pizza had no sauce and asked if it could be remade. The supervisor flatly refused and told me I could either pay for a new pizza or take back the original, which had already been thrown in the garbage. She stated she would not remake it “at her expense.”
While I disagreed with her decision, my primary issue is with the conduct displayed throughout the interaction. The tone was condescending, dismissive, and openly hostile. The eye rolling, scoffing, and repeatedly looking my children up and down was constant. This was not a misunderstanding or a bad moment. It was deliberate, sustained disrespect.
My senior father then came over and requested a refund, which was processed immediately without hesitation. As I walked away after providing my card, the supervisor and another female staff member began laughing, rolling their eyes, and pointing at me. I turned and asked them directly if they were laughing at me. They nodded yes and continued pointing and rolling their eyes.
I am a 40 year old woman and have never experienced such blatantly childish, unprofessional, and aggressive behavior from staff in a customer service environment. This felt like a deliberate attempt to humiliate me and my children. Watching adults in positions of authority mock customers openly, especially teenagers, was shocking and unacceptable.
This behavior has no place in any workplace, particularly one that serves families and children. It reflects a serious failure in training, supervision, and accountability. I expect this incident to be reviewed by Tim Hortons head office, and I would like to be followed up with directly regarding how this matter is addressed.
I will not be returning to this location.
Food: 1
Service: 1
I would like to sincerely appreciate the service of Harsha and Tannu at Tim Hortons during the morning breakfast time. Both girls take and deliver my order with a smile and genuine happiness. Their positive attitude truly made my day great. Thank you for such wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Warm and friendly staff that are always attentive and fast and sanitary when preparing orders, and they are always smiling and friendly towards customers! i saw an employee put on gloves to grab my donut and then throw those gloves out and grab a new pair to create my breakfast wrap! Extremely clean environment and a great atmosphere all around, the food is good and the service was amazing at this Tim hortons compared to other locations
Atmosphere: 5
Food: 5
Service: 5
Loved this place sooooo much.Everyone working here is too friendly.Moreover they almost serve everything which other branches lack.Keep up good work guyzz.❤️
Atmosphere: 5
Food: 5
Service: 5
I value good customer service more than anything, I arrive every morning about 8:45
Harsha and the morning crew are all fast , friendly and then send me on my way with an accurate order, keep up the great work!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best customer service i have ever had from any Tim Hortons. Everyone is warm and friendly. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I visit every morning. Always quick, fresh and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Very good service best branch in whole ontario i would say
And tbh i have been workin at tims for like 3 years but i never became so much self obsessed to make accounts for me regardless of adding team value i woulld never admire and praise me that much. The reason for saying this is as i a biweekly buyer of snacks from wendys make me visit tims and i wanted to hear opinion from other but reviews are filled with some harsha guy and i dont know why these all reviews came just in a week 😂😂.I mean its hilarious and even my daughter made me realize this was probabily made by harsh himself. Anyways food was considerabley same as every other store just the drinks are peak for any human
Anyways whole staff is way nicer than other tims as well even than nearby food stores
Atmosphere: 4
Food: 3
Service: 5
Harsha at the drive-thru is amazing! Super friendly and quick service every time. Thank you for making mornings better!
Atmosphere: 5
Food: 5
Service: 5
Shout out to Harsha
Atmosphere: 5
Food: 5
Service: 5
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