Akshay was really professional. Smiling, confident, well dressed. He and his staff served us good.
Atmosphere: 5
Food: 5
Service: 5
Jack
Friendly and helpful staff, who make ordering easy and smooth. Everything feels well-organized, and you’re treated politely every time. Definitely a reliable place with good service.
Atmosphere: 5
Food: 5
Service: 5
james rodges
Great experience every time! Always good service here. The team is friendly, orders are handled quickly, and everything runs smoothly every time I visit.
Atmosphere: 5
Food: 5
Service: 5
Vijay Patel
I had a great experience visiting Wendy’s this saturday night. The young manager was professional, friendly, and made sure everything ran smoothly. The service was quick, the staff was well-organized, and the food was fresh and delicious. His leadership really shows, and it made the visit even better. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
James Smith
Akshay, the manager at this Wendy’s, was extremely rude and unprofessional during my visit. He did not greet or acknowledge me, was dismissive, talked down to me, and made no real effort to fix the issue with my order. This kind of attitude from a manager is unacceptable and has completely put me off coming back to this location.
Service: 1
Galeeb Mehdi
As a long-time fan of the brand, I was saddened by the experience, as the maintenance and atmosphere were lacking despite the nice renovations. The environment felt cold because the music was turned off, and the lobby appeared unorganized.
I encountered several specific issues regarding service and food quality during my visit. Although posters encouraged feedback via a QR code, the required restaurant number was not listed anywhere on the lobby signage. The employee who took my order, [Employee Name], was wearing a dirty uniform and failed to provide me with a receipt. Furthermore, the bun on my chicken sandwich was old, and several fountain drinks were out of stock.
I was also concerned by the lack of professionalism and engagement among the staff. A representative from corporate appeared to be working in the dining area while eating food brought from home, which set a poor example for both customers and employees.
I have attached several pictures of the counter and dining area to illustrate these concerns. I hope this feedback helps you restore the high standards that Dave Thomas originally established for the brand.
Friday ( January 23rd visit at 3:15 pm
Atmosphere: 1
Food: 2
Service: 1
Divya Sharma
Bad smell in the restaurant!! Poor hygiene.
Atmosphere: 1
Food: 1
Service: 1
Melody Jackson
Probably the best Wendy's in Burlington. We'll organised, even when busy, the wait went quickly and food was better than other locations.b
Atmosphere: 5
Food: 5
Service: 5
Daniel C
just before 9am im the only customer in the store and i needed to use the washroom -and i did. the first washroom was in a disgusting state so i used the other. of course i locked the door upon entering. maybe 3 mins later the staff member shakes the door and realizes its locked then 30 seconds later shakes harder and more violently. now ...i understand this job doesnt require a degree in engineering but it doesnt take a doctorate to figure out if the door is locked the washroom is in use. now i assume the staff member wanted to clean the washroom and i understand that HOWEVER i was actively using it and the only other washroom was disgusting. toilet paper and water bottles on the floor, floor had been urinated on and the sink was a mess. instead of attending to the washroom she decided to continue harassing me by violently shaking the door handle every 30 seconds until i left. when i finally exited she was surprised to see there was someone in the washroom like the idea hadnt even crossed her mind that someone could be in the LOCKED washroom. i didnt say anything to the staff member because i wouldve made her cry as i cannot fathom the level of brain inactivity required to be so dumbfounded by this. if she cant even figure that out im genuinely concerned for how food is prepared here and also concerned with how well shes cleaning the kitchen equipment ...
Atmosphere: 1
Food: 1
Service: 1
nathan traverso
Hayden is the best employee here great food and service
Very small location. The kitchen staff messed up my uncle’s order three time. But they quickly corrected it and gave him extra burgers. The garbage can suggested recycling but there was no bin for it.
Atmosphere: 3
Food: 3
Service: 4
Christina Lopez
Susan was extremely helpful and friendly best Wendy’s around!
Atmosphere: 5
Food: 5
Service: 5
Taylor Ward
Served me raw hamburger meat.
Atmosphere: 1
Food: 1
Service: 2
Noraina L.
I recently visited the Wendy's on Appleby Line and had a great experience! I really needed to use the washroom, and I was relieved to find it clean and well-maintained.
I ordered the Spicy Chicken Burger, and it was fantastic! Perfect for spicy lovers—just the right amount of heat and flavor. The service was impressively fast, which I truly appreciated.
Overall, a wonderful visit. I’ll definitely be back!
Michel Dead
I witnessed an upsetting situation at this Wendy’s. A young Black boy ordered a kids meal, which comes with a drink or a Frosty. He originally asked for a Frosty but later politely changed his mind and requested a drink instead. He poured the drink into his water bottle, and despite following what should be allowed with a kids meal, he was told he could no longer order from there. It felt unfair and disrespectful. Very disappointing experience — don’t come here
Akshay was really professional. Smiling, confident, well dressed. He and his staff served us good.
Atmosphere: 5
Food: 5
Service: 5
Friendly and helpful staff, who make ordering easy and smooth. Everything feels well-organized, and you’re treated politely every time. Definitely a reliable place with good service.
Atmosphere: 5
Food: 5
Service: 5
Great experience every time!
Always good service here. The team is friendly, orders are handled quickly, and everything runs smoothly every time I visit.
Atmosphere: 5
Food: 5
Service: 5
I had a great experience visiting Wendy’s this saturday night. The young manager was professional, friendly, and made sure everything ran smoothly. The service was quick, the staff was well-organized, and the food was fresh and delicious. His leadership really shows, and it made the visit even better. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Akshay, the manager at this Wendy’s, was extremely rude and unprofessional during my visit. He did not greet or acknowledge me, was dismissive, talked down to me, and made no real effort to fix the issue with my order. This kind of attitude from a manager is unacceptable and has completely put me off coming back to this location.
Service: 1
As a long-time fan of the brand, I was saddened by the experience, as the maintenance and atmosphere were lacking despite the nice renovations. The environment felt cold because the music was turned off, and the lobby appeared unorganized.
I encountered several specific issues regarding service and food quality during my visit. Although posters encouraged feedback via a QR code, the required restaurant number was not listed anywhere on the lobby signage. The employee who took my order, [Employee Name], was wearing a dirty uniform and failed to provide me with a receipt. Furthermore, the bun on my chicken sandwich was old, and several fountain drinks were out of stock.
I was also concerned by the lack of professionalism and engagement among the staff. A representative from corporate appeared to be working in the dining area while eating food brought from home, which set a poor example for both customers and employees.
I have attached several pictures of the counter and dining area to illustrate these concerns. I hope this feedback helps you restore the high standards that Dave Thomas originally established for the brand.
Friday ( January 23rd visit at 3:15 pm
Atmosphere: 1
Food: 2
Service: 1
Bad smell in the restaurant!! Poor hygiene.
Atmosphere: 1
Food: 1
Service: 1
Probably the best Wendy's in Burlington. We'll organised, even when busy, the wait went quickly and food was better than other locations.b
Atmosphere: 5
Food: 5
Service: 5
just before 9am im the only customer in the store and i needed to use the washroom -and i did. the first washroom was in a disgusting state so i used the other. of course i locked the door upon entering. maybe 3 mins later the staff member shakes the door and realizes its locked then 30 seconds later shakes harder and more violently. now ...i understand this job doesnt require a degree in engineering but it doesnt take a doctorate to figure out if the door is locked the washroom is in use. now i assume the staff member wanted to clean the washroom and i understand that HOWEVER i was actively using it and the only other washroom was disgusting. toilet paper and water bottles on the floor, floor had been urinated on and the sink was a mess. instead of attending to the washroom she decided to continue harassing me by violently shaking the door handle every 30 seconds until i left. when i finally exited she was surprised to see there was someone in the washroom like the idea hadnt even crossed her mind that someone could be in the LOCKED washroom. i didnt say anything to the staff member because i wouldve made her cry as i cannot fathom the level of brain inactivity required to be so dumbfounded by this. if she cant even figure that out im genuinely concerned for how food is prepared here and also concerned with how well shes cleaning the kitchen equipment ...
Atmosphere: 1
Food: 1
Service: 1
Hayden is the best employee here great food and service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very small location. The kitchen staff messed up my uncle’s order three time. But they quickly corrected it and gave him extra burgers.
The garbage can suggested recycling but there was no bin for it.
Atmosphere: 3
Food: 3
Service: 4
Susan was extremely helpful and friendly best Wendy’s around!
Atmosphere: 5
Food: 5
Service: 5
Served me raw hamburger meat.
Atmosphere: 1
Food: 1
Service: 2
I recently visited the Wendy's on Appleby Line and had a great experience! I really needed to use the washroom, and I was relieved to find it clean and well-maintained.
I ordered the Spicy Chicken Burger, and it was fantastic! Perfect for spicy lovers—just the right amount of heat and flavor. The service was impressively fast, which I truly appreciated.
Overall, a wonderful visit. I’ll definitely be back!
I witnessed an upsetting situation at this Wendy’s. A young Black boy ordered a kids meal, which comes with a drink or a Frosty. He originally asked for a Frosty but later politely changed his mind and requested a drink instead. He poured the drink into his water bottle, and despite following what should be allowed with a kids meal, he was told he could no longer order from there. It felt unfair and disrespectful. Very disappointing experience — don’t come here
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