Dairy Queen Grill & Chill

Poor service, when asked something they give u attitude, and very small portion for a 19 dollar combo and argued us that it was more then they're regular size. (Was less then a hand full) definitely not a good place not like it used to be for sure!

The girl at the counter was good but the other girl in the back was disrespectful

Atmosphere: 1

Food: 1

Service: 1

Ok place to eat. Good food service below average.

Atmosphere: 4

Food: 4

Service: 2

The staff was really polite, the order was right and the food was good.

Atmosphere: 5

Food: 5

Service: 5

Unacceptable level of sanitary practices. As I was ordering, one of the workers was changing the menu signs. He had walked in from outside with wet shoes. Proceeded to climb a ladder onto the service table where the prep the food. Once he got down he didn’t even wipe the surface down. I can only imagine what goes on in the back.

I can’t believe the fall from grace this place has gone through. New management is needed desperately!

I ordered 2 blizzards tonight at the drivethru. One blizzard was supposed to be a turtle's, and the other was supposed to be a royal reese. The two blizzards were the same and something different all together from what I ordered. The staff there did not not speak English well. He guessed at what I ordered after telling him my order three times. I called the store two times tonight, to rectify the problem, but no one answered.
This location needs to be looked into about the level ( rather lack of )customer service.

This place has the worst customer service I have ever experienced. When the ice cream was not up to standard they wouldn’t make it right

Service was fast & friendly, the food was fresh and hot, Ice cream smooth and cold, and the dining area was comfortable! Definitely will be back!!!

Atmosphere: 5

Food: 5

Service: 5

It’s calm and quiet here today and the person who attended to me was warm. Had a nice experience enjoying the Small Oreo Blizzard. Sorry I have the empty cup to show because it was too delicious to remember to take a picture beforehand. The store appears to be clean and well maintained.

Atmosphere: 5

Food: 5

Service: 5

I ordered a very simple blizzard.
It actually had no flavor. It did not even taste like the dairy queen soft serve and wasn't mixed together. It was already melting when it was served to me. Not impressed.. I get the same blizzard at every Dairy Queen.
They informed me that they don't make this kind. So I had to pay an extra two dollars for the one topping.When it actually was one of their blizzards in the past. I will not stop at the carleton place dairy queen again. Lesson learned

Atmosphere: 3

Food: 1

Service: 3

I rarely eat out, but I decided to treat myself after a long day, and ordered the chicken strip basket in the drive through because I was travelling with a sleeping baby, and needed to get home quickly for his next feeding. I do not live in Carleton place and I rarely drive through it.

When I opened my meal 10-15 minutes later, I discovered that the chicken strips were dried out, and must have been deep fried several times throughout the day. The colour was dark brown instead of the golden brown they usually are. They were also tiny compared to the strips I’ve received in the past when I have ordered this meal.

I’m not super picky when it comes to fast food quality, but this chicken was inedible. I tried a bite of each strip hoping that some of it would be edible, since I was extremely hungry, but everything was nearly impossible to chew through let alone eat.

I called the Dairy Queen about a week and a half later (sort of busy with a baby) to let them know what happened and ask for a refund. I figured an employee was too lazy to make fresh chicken that day, and that a manager would be happy to know that they had employees serving bad quality food occasionally, so they could remedy that behaviour.

Boy was I wrong. I got no apology, and no refund. I was told that they don’t do refunds at all, and that I should have returned to exchange the food.

I told them that I ordered it in the drive thru and was long gone before I realized how bad the food was. Plus having a sleeping baby in the car who was due for a feed soon meant that turning around was not an option.

They did not care at all, and did not offer anything to try to make up for my bad experience. They basically said it was my fault because I should have come back to get new food if I didn’t like the food I received.

Pictures included for proof. I did eat the fries because I was starving, hence the lack of fries in the photos.

Atmosphere: 1

Food: 1

Service: 1

I went into this DQ and went to use the bathroom and was surrounded by a group of flies, a dirty sink and a half plunger laying on the ground
I used to go to this location many times but right now it’s gone so downhill
I do not think I will ever go there again

Atmosphere: 1

Quite pricey now for the size of the portions, the customer service and quality has gone way downhill recently. Ice cream tastes thick, oily and unappetizing (not like other DQs). Items sometimes come missing condiments and when you ask for them they are added but in incredibly small amounts (e.g., tablespoon of whipped cream on a blizzard instead of covered, ...). Quite disappointing given how iconic DQ used to be and how great this particular DQ has been up until now. Without significant changes I would not recommend visiting.

Atmosphere: 1

Food: 1

Service: 1

Has really gone down hill in the last while.

Atmosphere: 1

Food: 1

Service: 1

Filthy. Disgusting bathrooms too.

Atmosphere: 1

Food: 1

Service: 1

Tried sitting outside at 2035. All chairs locked up! Hmm how do we sit and enjoy our food if the chairs are locked up??

Food: 3

Service: 3