ordered large French dip sub came on a white bun roast beef was like eating cardboard and the sauce was brown water
Food: 1
Terri Clark
The employee serving me was fantastic! Very accommodating for a large order, and everything was made perfect and in great time.
Atmosphere: 5
Food: 5
Service: 5
Hayden Piney
Usually a great place to grab a sub (definitely beating other sandwich shops in the area) but quite the disappointing visit today.
My sub was new york steamer, whole wheat what i recieved was a steamer with very little meat, next to no cheese, on white, and uncut
wouldn’t have had an issue as mistakes happen, but the disrespectful attitude of the gentleman working is what topped it off, dirty looks, rude while taking our order and basically threw our food over the counter.
Atmosphere: 2
Food: 2
Service: 2
Sarah Akbary
I recently visited Firehouse Subs, and I was quite disappointed with the quality of the food. The buns were not toasted properly, and the meat wasn't warmed up or cooked correctly. It felt like the sandwich was thrown together without much care. I expected better, especially given the reputation of Firehouse Subs, but unfortunately, this visit didn't meet my expectations.
Atmosphere: 4
Food: 2
Service: 4
Sasha Shanker
I’ve been here many times and the food and service has always been great. No issues. Tonight was a different story. I went in about 30 minutes before closing. I placed my order and I went to pay with cash, here’s where it started. The worker told me they did not accept cash after 9:30, the till was closed (no cash on hand) because they were robbed recently since they started closing at 10pm. I said alright and paid with debit. Waited for my food outside and when I came back inside here’s my first issue. I see him blatantly counting the cash from the till after previously telling me they did not have any on hand (which I would’ve preferred to pay cash). I take my food say thank you and head out. Me and my significant other go to eat our food, and notice a few things. Both sandwiches weren’t cut in half, and there’s no pickle on the side of either (they are great pickles and we are always excited for that) All in all I feel as though this wasn’t a huge deal just not the standard of quality I’m used to from here, and I felt lied to when I wasn’t able to pay cash and see the cash being counted after that.
Atmosphere: 3
Food: 4
Service: 3
Darrell Mast
Higher end then your average sub-shop, with a very easy to use online ordering system for lunch. Pick-ups have always been prompt and hassle free. When dining or ordering in, it has always been clean and well organized.
Vegetarian options: Typically get the vegetarian sub, and it's quite good. Staff have also been very helpful in pointing out non-vegetarian sauces etc. to ensure I don't order them in error.
Atmosphere: 5
Food: 5
Service: 5
Deanna Colomvakos-Karatzoglou
We are usually not ones to leave a bad review, especially for firehouse subs. We’ve gone to a couple locations now and never had a bad experience but this one particular was the worst we’ve ever had, ever. To start, the tables were disgusting and don’t even look like they’ve been cleaned. When ordering our sandwiches we were rushed, looked at with disgust and like we were garbage on the floor. We couldn’t believe how rude the staff was, never have we experienced such rude and terrible service at a firehouse subs before. Lastly, the icing on the cake was that our sandwiches were BARELY filled with toppings. I had the steak and cheese sub, with barely any meat, there were more onions than anything and mayo, which was disgusting. My husbands brisket sub was no better. No effort or care put into the service and preparation at all. There seriously needs to be an overhaul with this location… big time. Severely disappointed.
Atmosphere: 1
Food: 1
Service: 1
TheElliot18
They are an absolute rip off. If you request a modification they will just do whatever they please. New management will do nothing but disappoint
Atmosphere: 1
Food: 1
Service: 1
Maria
Friendly customer service I ordered a Turkey/ ham sub- I think it’s called hook and ladder Bun was soggy and sub was cut in half with a knife that had tomato sauce all over it- not pleasant on a turkey sub
Atmosphere: 4
Food: 2
Service: 4
Tammy Young
Super disappointed in this place especially after all the great things I had heard. We ordered a small brisket and lg brisket combo with drink and a cookie. The total was a whopping $48!!! INSANE considering the meat didnt even fill the whole bun on the large brisket and the small wasnt much better. For the price we will not be back! On a positive the brisket was tasty!
My husband and I tried these amazing subs a few weeks back and honestly no other sub compares. Our service was to notch so friendly and helpful . There is no way we can ever eat any other sub again . Absolutely amazing and recommend others to try
Atmosphere: 5
Food: 5
Service: 5
Caroline Rowan
Bought subs for take-out and they were delicious! Location is spotless. Will definitely get subs from here in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer
Summer Milne
We wondered why the place was empty. Crazy prices. $60 for 2 sub combos??!! The employees had such strong accents we couldn't even understand them. Will not return. Not for that price.
ordered large French dip sub came on a white bun roast beef was like eating cardboard and the sauce was brown water
Food: 1
The employee serving me was fantastic! Very accommodating for a large order, and everything was made perfect and in great time.
Atmosphere: 5
Food: 5
Service: 5
Usually a great place to grab a sub (definitely beating other sandwich shops in the area) but quite the disappointing visit today.
My sub was new york steamer, whole wheat
what i recieved was a steamer with very little meat, next to no cheese, on white, and uncut
wouldn’t have had an issue as mistakes happen, but the disrespectful attitude of the gentleman working is what topped it off, dirty looks, rude while taking our order and basically threw our food over the counter.
Atmosphere: 2
Food: 2
Service: 2
I recently visited Firehouse Subs, and I was quite disappointed with the quality of the food. The buns were not toasted properly, and the meat wasn't warmed up or cooked correctly. It felt like the sandwich was thrown together without much care. I expected better, especially given the reputation of Firehouse Subs, but unfortunately, this visit didn't meet my expectations.
Atmosphere: 4
Food: 2
Service: 4
I’ve been here many times and the food and service has always been great. No issues. Tonight was a different story. I went in about 30 minutes before closing. I placed my order and I went to pay with cash, here’s where it started. The worker told me they did not accept cash after 9:30, the till was closed (no cash on hand) because they were robbed recently since they started closing at 10pm. I said alright and paid with debit. Waited for my food outside and when I came back inside here’s my first issue. I see him blatantly counting the cash from the till after previously telling me they did not have any on hand (which I would’ve preferred to pay cash). I take my food say thank you and head out. Me and my significant other go to eat our food, and notice a few things. Both sandwiches weren’t cut in half, and there’s no pickle on the side of either (they are great pickles and we are always excited for that) All in all I feel as though this wasn’t a huge deal just not the standard of quality I’m used to from here, and I felt lied to when I wasn’t able to pay cash and see the cash being counted after that.
Atmosphere: 3
Food: 4
Service: 3
Higher end then your average sub-shop, with a very easy to use online ordering system for lunch. Pick-ups have always been prompt and hassle free. When dining or ordering in, it has always been clean and well organized.
Vegetarian options: Typically get the vegetarian sub, and it's quite good. Staff have also been very helpful in pointing out non-vegetarian sauces etc. to ensure I don't order them in error.
Atmosphere: 5
Food: 5
Service: 5
We are usually not ones to leave a bad review, especially for firehouse subs. We’ve gone to a couple locations now and never had a bad experience but this one particular was the worst we’ve ever had, ever. To start, the tables were disgusting and don’t even look like they’ve been cleaned. When ordering our sandwiches we were rushed, looked at with disgust and like we were garbage on the floor. We couldn’t believe how rude the staff was, never have we experienced such rude and terrible service at a firehouse subs before. Lastly, the icing on the cake was that our sandwiches were BARELY filled with toppings. I had the steak and cheese sub, with barely any meat, there were more onions than anything and mayo, which was disgusting. My husbands brisket sub was no better. No effort or care put into the service and preparation at all. There seriously needs to be an overhaul with this location… big time. Severely disappointed.
Atmosphere: 1
Food: 1
Service: 1
They are an absolute rip off. If you request a modification they will just do whatever they please. New management will do nothing but disappoint
Atmosphere: 1
Food: 1
Service: 1
Friendly customer service
I ordered a Turkey/ ham sub- I think it’s called hook and ladder
Bun was soggy and sub was cut in half with a knife that had tomato sauce all over it- not pleasant on a turkey sub
Atmosphere: 4
Food: 2
Service: 4
Super disappointed in this place especially after all the great things I had heard. We ordered a small brisket and lg brisket combo with drink and a cookie. The total was a whopping $48!!! INSANE considering the meat didnt even fill the whole bun on the large brisket and the small wasnt much better. For the price we will not be back! On a positive the brisket was tasty!
Restaurantji Recommends
My husband and I tried these amazing subs a few weeks back and honestly no other sub compares. Our service was to notch so friendly and helpful . There is no way we can ever eat any other sub again . Absolutely amazing and recommend others to try
Atmosphere: 5
Food: 5
Service: 5
Bought subs for take-out and they were delicious! Location is spotless. Will definitely get subs from here in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer
We wondered why the place was empty. Crazy prices. $60 for 2 sub combos??!! The employees had such strong accents we couldn't even understand them. Will not return. Not for that price.
Atmosphere: 4
Service: 2
Food was amazing way better than
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Delicious food and friendly staff.Arghavan
Atmosphere: 5
Food: 5
Service: 5
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