A&W Canada

Tried a new vegetarian burger and it didn’t disappoint. Outlet is in Vaughan mills.

Vegetarian options: Masala Veggie Burger with fries & coke.
Finally some good option for the vegetarian eaters.

Food: 5

Service: 5

Recommended dishes: Burger

Extremely slow service sometimes

Atmosphere: 3

Food: 4

Service: 2

Had great service experience with shruti today ❤️

Vegetarian options: Best masala paneer burger

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Slow service, poor customer service, please avoid this place

Atmosphere: 1

Food: 1

Service: 1

Shruti, Sachin and Manbir are doing a great job in handling the rush and taking the orders.

Vegetarian options: Masala veggie burger is good

Atmosphere: 5

Food: 5

Service: 5

I am writing to express my utter dissatisfaction with my recent experience on 16 December 2024 at your Vaughan Mills location. I ordered a Potato Buddy Burger—a vegetarian item—but was served a non-vegetarian burger instead. As a vegetarian, this mistake is not just careless; it is deeply disrespectful and unacceptable. It shows a complete lack of attention to detail and disregard for customers’ dietary preferences, which could have severe consequences in certain situations.

When I raised this issue with the General Manager, I was offered a refund of $4.01 as compensation. This response was both dismissive and insulting. I did not accept the refund because this situation is about much more than just a monetary value. It’s about trust, respect, and delivering on the promise of good service. A mistake of this magnitude cannot simply be brushed aside with a token refund.

A&W’s failure to take accountability for this situation has left me deeply disappointed. Mistakes can happen, but how you address them defines your commitment to customer satisfaction. In this case, the resolution offered was inadequate and demonstrated a lack of seriousness in addressing a critical error.

I urge you to take this feedback seriously, ensure your staff is properly trained, and put measures in place to prevent such incidents in the future. I expect a genuine apology and a better resolution for this experience, as this has completely eroded my trust in your brand.

Atmosphere: 1

Food: 1

Service: 1

Good service

Atmosphere: 5

Food: 5

Service: 5

Shubham is a good at customer service.

Atmosphere: 5

Food: 5

Service: 5

Nice staff and amazing service

Amazing service and staff is very polite and helpful.

Atmosphere: 5

Food: 5

Service: 5

Everything is good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Baby Burger Kids' Pack, Masala Veggie Burger, Beyond Meat Burger, Cheeseburger, Gravy, Sweet Potato Fries, Poutine, 2 Spicy Chipotle Chicken Wrap Combo, Mama Burger

I recently visited this place . I had good experience. Simran was really nice and helful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Staff was very friendly! Especially Simran!

Atmosphere: 5

Food: 5

Service: 5

Very fast and efficient service

Atmosphere: 5

Food: 5

Service: 5

So polite!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger