We were informed that they can't provide a separate bill due to their outdated computer system, which is frustrating, especially since they managed to do it for us last year. I think they faced staffing shortages. Additionally, if you purchase a Coke in a bottle, it should be refillable at no charge.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Margherita Pizza, Quattro Stagioni Pizza
Pouria Modirshahla
A Rude and bossy server, she was seemed like professional and senior on the business but unfortunately her behaviour was not really respectful. Food was not the best Italian pizza I had
Atmosphere: 4
Food: 3
Service: 2
Sepid Homa
The Pizzas itself were good but we were surprised to hear that we could not split the bills. In addition the server gave us our bills without us asking for it.
Atmosphere: 3
Food: 4
Service: 2
ARIA KIM
The service quality has significantly declined. Previously, the establishment was known for its authentic ambiance and welcoming atmosphere. However, recent changes not only to the interior but also a noticeable shift in customer service have resulted in a disappointing experience. It is regrettable that a family dinner outing turned out to be a waste of time and an overall negative experience.
Atmosphere: 1
Food: 4
Service: 1
Mira Afandi
This is our to go place for all our family occasions! We love Marcellos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Calamari
C N
I recently had a highly disappointing experience at this restaurant. First, the server failed to inform us upfront that they do not split bills, which created unnecessary confusion and frustration at the end of our meal. On top of that, the server was unpleasant and showed a lack of patience throughout the service, making our visit feel rushed and uncomfortable.
To make matters worse, they did not disclose that a tip was already included due to the size of our party. We were only three adults and three toddlers, but the automatic gratuity policy was applied without any prior notice. This left us feeling misled and overcharged. Additionally, they seemed to charge extra for everything – even hot water! The hot water cost more than the coke, which was absolutely ridiculous and felt like an unfair attempt to inflate the bill.
To top it all off, they got our order wrong and made no attempt to fix it. This lack of care and attention only added to our dissatisfaction.
Overall, the combination of poor service, lack of transparency, and excessive charges made for an unpleasant dining experience. I would not recommend this place based on our visit.
Atmosphere: 1
Food: 1
Service: 1
Kevin L
The Truffaiola pizza was tasty. It also came out very quickly after ordering.
The restaurant's decor is very relaxing and modern.
Atmosphere: 4
Food: 4
Service: 4
guidedhands1
Our family's favorite pizza spot and it's worth the 45 min drive for us to to visit. We love the pizza and my personal obsession is the tiramisu.
Would give 0 stars if possible. My wife ordered a vegetarian pasta. Half way through her dish she spit out a piece of chicken. When we showed our waiter the piece of chicken he did not immediately apologize he said he will show it to the chef. Upon returning he insisted that the chef did not add chicken to our pasta and actually tried to convince us that the piece of chicken was actually either a piece of pasta or onion or a combination with the sauce somehow? Upon protesting rather than apologizing he says "well what do you want to do" ....They did not offer any apology or refund so we paid our bill and left without tipping. Also as many other reviewers have mentioned the staff are heavily racist toward non-Italian customers. Food is also mediocre. Do not dine here.
Atmosphere: 1
Food: 1
Service: 1
Jugal Kothari
Receptionist was not welcoming, and hiding her face behind the menu and gossiping. When she called to confirm table was ready, she was outride rude.
Waitress/server was really friendly Piera was her name
Roasted peppers on pizza had a foul smell, similar to petroleum/ gas.
There were fruit flies flying all around.
Ordered Tiramisu, the cream cheese had a stale taste.
This is my go-to place for calamari/shrimp fritti. It’s perfectly crispy on the outside, tender on the inside, and seasoned just right. Unfortunately, I was disappointed with the gnocchi; it lacked flavor, and I ended up not finishing it. Still, I highly recommend the calamari!
Atmosphere: 4
Food: 3
Service: 4
A.S. K
Started coming here 10 years ago and fell in love with their chicken Alfonzo dish and their home made tiramisu. But over the years they did this first renovation where they made cuts to the menu, ingredient list as well as their staff. Food came out bland and less saucy in comparison to the beginning. They did the beautiful flip of their interior however their food quality still lacked. Tried here again after a few years but it was the same bland taste. I was terribly disappointed.
We miss the old way they prepare their dishes without the ingredient cuts which ultimately compromised the taste.
Atmosphere: 5
Food: 2
Service: 3
roberto sguassero
Clean place, good food.
Atmosphere: 4
Food: 5
Service: 4
Reaction Auto Collision
I recently had the pleasure of dining at Marcello’s Restaurant, and I can confidently say it was one of the best dining experiences I’ve ever had. From the moment we walked in, we were greeted warmly by the staff and immediately felt at home. The ambiance was perfect – cozy, inviting, and beautifully decorated, making it an ideal spot for both casual dinners and special occasions.
The menu offered a fantastic variety of dishes, showcasing the chef’s creativity and commitment to using fresh, high-quality ingredients. We started with the appetizer platter, which included a delightful assortment of flavors, each bite better than the last. The highlight for me was the perfectly seasoned calamari – crispy on the outside and tender on the inside.
For the main course, I opted for the chef’s special, a beautifully presented dish that tasted even better than it looked. The flavors were perfectly balanced, and each component of the dish complemented the others perfectly. My partner chose the seafood pasta, which was equally impressive – the pasta was cooked to perfection, and the seafood was fresh and flavorful.
What truly set Marcello’s Restaurant apart was the impeccable service. Our server was attentive, knowledgeable, and genuinely passionate about the food. They took the time to explain each dish, offer recommendations, and ensure that we had everything we needed throughout our meal. It’s rare to find such a high level of service, and it really enhanced our dining experience.
Overall, Marcello’s Restaurant exceeded all our expectations. The combination of delicious food, excellent service, and a welcoming atmosphere made for an unforgettable evening. I highly recommend this restaurant to anyone looking for a top-notch dining experience. We will definitely be returning soon!
We were informed that they can't provide a separate bill due to their outdated computer system, which is frustrating, especially since they managed to do it for us last year. I think they faced staffing shortages. Additionally, if you purchase a Coke in a bottle, it should be refillable at no charge.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Margherita Pizza, Quattro Stagioni Pizza
A Rude and bossy server, she was seemed like professional and senior on the business but unfortunately her behaviour was not really respectful.
Food was not the best Italian pizza I had
Atmosphere: 4
Food: 3
Service: 2
The Pizzas itself were good but we were surprised to hear that we could not split the bills.
In addition the server gave us our bills without us asking for it.
Atmosphere: 3
Food: 4
Service: 2
The service quality has significantly declined. Previously, the establishment was known for its authentic ambiance and welcoming atmosphere. However, recent changes not only to the interior but also a noticeable shift in customer service have resulted in a disappointing experience. It is regrettable that a family dinner outing turned out to be a waste of time and an overall negative experience.
Atmosphere: 1
Food: 4
Service: 1
This is our to go place for all our family occasions! We love Marcellos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Calamari
I recently had a highly disappointing experience at this restaurant. First, the server failed to inform us upfront that they do not split bills, which created unnecessary confusion and frustration at the end of our meal. On top of that, the server was unpleasant and showed a lack of patience throughout the service, making our visit feel rushed and uncomfortable.
To make matters worse, they did not disclose that a tip was already included due to the size of our party. We were only three adults and three toddlers, but the automatic gratuity policy was applied without any prior notice. This left us feeling misled and overcharged. Additionally, they seemed to charge extra for everything – even hot water! The hot water cost more than the coke, which was absolutely ridiculous and felt like an unfair attempt to inflate the bill.
To top it all off, they got our order wrong and made no attempt to fix it. This lack of care and attention only added to our dissatisfaction.
Overall, the combination of poor service, lack of transparency, and excessive charges made for an unpleasant dining experience. I would not recommend this place based on our visit.
Atmosphere: 1
Food: 1
Service: 1
The Truffaiola pizza was tasty.
It also came out very quickly after ordering.
The restaurant's decor is very relaxing and modern.
Atmosphere: 4
Food: 4
Service: 4
Our family's favorite pizza spot and it's worth the 45 min drive for us to to visit. We love the pizza and my personal obsession is the tiramisu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marcello's Tiramisu, Margherita Pizza, Diavola Pizza
Would give 0 stars if possible. My wife ordered a vegetarian pasta. Half way through her dish she spit out a piece of chicken. When we showed our waiter the piece of chicken he did not immediately apologize he said he will show it to the chef. Upon returning he insisted that the chef did not add chicken to our pasta and actually tried to convince us that the piece of chicken was actually either a piece of pasta or onion or a combination with the sauce somehow? Upon protesting rather than apologizing he says "well what do you want to do" ....They did not offer any apology or refund so we paid our bill and left without tipping. Also as many other reviewers have mentioned the staff are heavily racist toward non-Italian customers. Food is also mediocre. Do not dine here.
Atmosphere: 1
Food: 1
Service: 1
Receptionist was not welcoming, and hiding her face behind the menu and gossiping. When she called to confirm table was ready, she was outride rude.
Waitress/server was really friendly Piera was her name
Roasted peppers on pizza had a foul smell, similar to petroleum/ gas.
There were fruit flies flying all around.
Ordered Tiramisu, the cream cheese had a stale taste.
Limited No Meat options.
Vegetarian options: Very limited
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
This is my go-to place for calamari/shrimp fritti. It’s perfectly crispy on the outside, tender on the inside, and seasoned just right. Unfortunately, I was disappointed with the gnocchi; it lacked flavor, and I ended up not finishing it. Still, I highly recommend the calamari!
Atmosphere: 4
Food: 3
Service: 4
Started coming here 10 years ago and fell in love with their chicken Alfonzo dish and their home made tiramisu. But over the years they did this first renovation where they made cuts to the menu, ingredient list as well as their staff. Food came out bland and less saucy in comparison to the beginning. They did the beautiful flip of their interior however their food quality still lacked. Tried here again after a few years but it was the same bland taste. I was terribly disappointed.
We miss the old way they prepare their dishes without the ingredient cuts which ultimately compromised the taste.
Atmosphere: 5
Food: 2
Service: 3
Clean place, good food.
Atmosphere: 4
Food: 5
Service: 4
I recently had the pleasure of dining at Marcello’s Restaurant, and I can confidently say it was one of the best dining experiences I’ve ever had. From the moment we walked in, we were greeted warmly by the staff and immediately felt at home. The ambiance was perfect – cozy, inviting, and beautifully decorated, making it an ideal spot for both casual dinners and special occasions.
The menu offered a fantastic variety of dishes, showcasing the chef’s creativity and commitment to using fresh, high-quality ingredients. We started with the appetizer platter, which included a delightful assortment of flavors, each bite better than the last. The highlight for me was the perfectly seasoned calamari – crispy on the outside and tender on the inside.
For the main course, I opted for the chef’s special, a beautifully presented dish that tasted even better than it looked. The flavors were perfectly balanced, and each component of the dish complemented the others perfectly. My partner chose the seafood pasta, which was equally impressive – the pasta was cooked to perfection, and the seafood was fresh and flavorful.
What truly set Marcello’s Restaurant apart was the impeccable service. Our server was attentive, knowledgeable, and genuinely passionate about the food. They took the time to explain each dish, offer recommendations, and ensure that we had everything we needed throughout our meal. It’s rare to find such a high level of service, and it really enhanced our dining experience.
Overall, Marcello’s Restaurant exceeded all our expectations. The combination of delicious food, excellent service, and a welcoming atmosphere made for an unforgettable evening. I highly recommend this restaurant to anyone looking for a top-notch dining experience. We will definitely be returning soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita Pizza, Fettuccine Alfonzo, Calamari
Reception doesn’t know how to deal with a customer
We asked for a manager after emilie the receptionist misbehaved they don’t have any manager here.
Atmosphere: 1
Service: 1
Loading...