Delicious Chocolates!! Great customer service! Jai is very helpful!
Stan
Canadian classic. Reminds me of childhood
Shayan Nejati
Nice team!
Teresa Nall
This location offers very small portions in ice cream scoops which are $7-$8 per scoop, and be careful when they ask about the chocolate topping there is an additional charge for more topping. Overall customer services is lacking won’t be coming back here
Revathi Iyer
We love purdy’s however this location is the worst. The sales person is extremely rude and disrespectful
Sufiyan Nagori
Don't have price menu for ice cream. Should proper training to employees as well.
When I asked for bill.
He said take care of It . Look like they don't like when as asking for bill
Should provide item wise bill. Because we pay
Liverpool H
We go to Purdy's often and are always delighted. This location at Vaughan Mills is the worst Purdy’s we have been to. We ordered a scoop of ice cream and the amount on the cone was very little. More like a kiddie scoop. Not worth the $7 for one scoop. Also, other locations give a slight dip of chocolate topping, this location refused. This location is probably family owned, and are trying to scam by saving on every little bit. Not good…. A true Scam and disappointment…😔
roben yalda
The employees here so friendly very helpful too
K M
My partner and I have always loved Purdy's and so I thought tha Valentines day would be a perfect opportunity to treat my partner to a few chocolates. I was trying to place an order online for pickup of a customized chocolate box but I wasn't able to. I was only able to find options for getting a customized chocolate box delivered or picking up a prearranged box of their best sellers. After giving up I decided to call in store and ask about placing an order for a customized box for pickup and I had the pleasure of speaking to Nayab. Her customer service was PHENOMENAL!! Nayab was so incredibly kind, sweet, and patient with me and informed me that although Purdy's no longer does customized orders over the phone, she would make the exception for me and hold my customized box for a bit. She then patiently listened to me order of 25 individually picked chocolates for my partner. She definitely went above and beyond to help me and 5 stars is not enough praise for Nayab. Job well done! And to Purdy's... I hope you will be able to give customers the option to pick up customized boxes in person, please & thank you.
Shout out to Purdy's Chocolates for yet another exemplary fundraising experience! Product... exquisite! Packaging... amazing! Customer service... impeccable! Thank you for always exceeding expectations! 🙌
Carlo Consten
Placed two orders from overseas recently. Due to the postal strike one order was put on hold. The other was already delivered.
Upon informing with Purdy's, I quickly got a response and the other order was forwarded to an alternative address. The tone was really friendly and customer-oriented.
Within a couple of minutes I reveived an email, that the order was processing.
My relatives received the second order within 2 days of contacting Purdy's. Good job!
Jords and Matty
Fran went above and beyond explaining all of the chocolates, flavours, textures and the differences between them all. She was happy to answer all of my questions and I didn’t feel pressured once which I truly appreciate. Such an amazing experience, thank you so much!! :)
Best dipped chocolate ice cream in town
Delicious Chocolates!!
Great customer service! Jai is very helpful!
Canadian classic. Reminds me of childhood
Nice team!
This location offers very small portions in ice cream scoops which are $7-$8 per scoop, and be careful when they ask about the chocolate topping there is an additional charge for more topping. Overall customer services is lacking won’t be coming back here
We love purdy’s however this location is the worst. The sales person is extremely rude and disrespectful
Don't have price menu for ice cream.
Should proper training to employees as well.
When I asked for bill.
He said take care of It .
Look like they don't like when as asking for bill
Should provide item wise bill.
Because we pay
We go to Purdy's often and are always delighted. This location at Vaughan Mills is the worst Purdy’s we have been to. We ordered a scoop of ice cream and the amount on the cone was very little. More like a kiddie scoop. Not worth the $7 for one scoop. Also, other locations give a slight dip of chocolate topping, this location refused. This location is probably family owned, and are trying to scam by saving on every little bit. Not good…. A true Scam and disappointment…😔
The employees here so friendly very helpful too
My partner and I have always loved Purdy's and so I thought tha Valentines day would be a perfect opportunity to treat my partner to a few chocolates. I was trying to place an order online for pickup of a customized chocolate box but I wasn't able to. I was only able to find options for getting a customized chocolate box delivered or picking up a prearranged box of their best sellers. After giving up I decided to call in store and ask about placing an order for a customized box for pickup and I had the pleasure of speaking to Nayab. Her customer service was PHENOMENAL!! Nayab was so incredibly kind, sweet, and patient with me and informed me that although Purdy's no longer does customized orders over the phone, she would make the exception for me and hold my customized box for a bit. She then patiently listened to me order of 25 individually picked chocolates for my partner. She definitely went above and beyond to help me and 5 stars is not enough praise for Nayab. Job well done! And to Purdy's... I hope you will be able to give customers the option to pick up customized boxes in person, please & thank you.
Restaurantji Recommends
Shout out to Purdy's Chocolates for yet another exemplary fundraising experience! Product... exquisite! Packaging... amazing! Customer service... impeccable! Thank you for always exceeding expectations! 🙌
Placed two orders from overseas recently. Due to the postal strike one order was put on hold. The other was already delivered. Upon informing with Purdy's, I quickly got a response and the other order was forwarded to an alternative address. The tone was really friendly and customer-oriented. Within a couple of minutes I reveived an email, that the order was processing. My relatives received the second order within 2 days of contacting Purdy's. Good job!
Fran went above and beyond explaining all of the chocolates, flavours, textures and the differences between them all. She was happy to answer all of my questions and I didn’t feel pressured once which I truly appreciate. Such an amazing experience, thank you so much!! :)
Atmosphere: 5
Food: 5
Service: 5
Unreal!
Definitely recommend! ? ?
Atmosphere: 5
Food: 5
Service: 5
Loved the ice cream!??
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