Real Fruit Bubble Tea

Substandard.

We ordered 6 drinks. And they were made quickly with a smile ☺️. And they were DELICIOUS. My husband got the grape is still raving 2 hours later lol

Sonali demonstrated an impressive knowledge of the menu, patiently answering all my questions and even offering recommendations based on my taste preferences. She is attentive, efficient, and showed great attention to detail while taking my order, ensuring that it was accurate and customized exactly the way I wanted it.

I visited your restaurant and bought a mango slush from a cashier named Sonali dhir. It was delicious, but most importantly her customer service attracts me a lot. I'll definitely visit this restaurant again.

I didn’t buy anything from the store, but I sprained my ankle shortly before entering the mall. I was in obvious pain and limping the whole way throughout the mall, and decided to ask around to see if someone would be able to give me ice. I had asked 4 stores prior to this store and Sonali was kind enough to provide me a cup of ice and a glove to put the ice in (they had no bags). I offered to give her a tip because she was so kind and was the only person who helped me but she politely declined my tip. Sonali, you are so kind and I hope you continue to be a great person. Thank you!

Believe me Mango and Banana Smoothie is the best

My server Addy was the most personable, patient, and welcoming server I have ever had the pleasure of meeting. Such a great night!

An was really accommodating and helpful! Also tysm to this branch for constantly providing me and my coworkers water hehehe

70% WATER
20% MANGO
10% ICE
ALL FOR $8 LMAO THEY SCAMMING YALL

must try mango slush very good in taste , staff is very friendly even its busy they are treating customer in a good smile. Must visit 10/10

My daughter found not 1 but 2 different strands of hair in her drink today. Either the staff creating the drinks or the ones cutting up the fruit are not wearing hats or hair nets. Not nice...she had to toss the rest of her drink in the garbage. I have attached a picture of what she pulled out of her mouth...my daughter is a blonde and the cup was sealed.

Great costumer service. Must try mango diamond slush 🥳

Love the mango diamond slush...

If I could give ZERO STARS I would. My family and I come here every time we go to Vaughan mills and although the wait tends to be long, my kids like it. But after today, we are never going back here. The customer service was AWFUL - none of the staff care to help, they just want to get your order in and that’s it.

I typically order from the self-order kiosk so I’ve never had issues other than the long wait but today I went to the cashier because I wanted to ask for some help. I was with my little ones and kindly asked the cashier if I could have them split my order into 2 separate cups and sealed so that it doesn’t spill. I’ve ordered them their own drinks before but it was just way too much for them. And for $7+ per drink, I didn’t want to waste getting a second.

At first the cashier was hesitant and said it was too complicated but he would do it anyway. That comment boggled me because how is it “complicated” to POUR half of the serving you make from the blender into one cup with the jelly and then POUR the rest into the second cup??? But anyways, I left it and proceeded to pay because the cashier said that he would do it.

After I had already paid and was waiting with my little ones, one of the staff then decided to tell me that they can’t split it and I’d have to do it myself? I said that the cashier told me he would do it and then she proceeded to tell me that her MANAGER said we can’t do it. Meanwhile the manager was standing back there with her back towards me, she couldn’t tell me herself or speak to me. Or explain what the big deal is. I said fine I’ll split it myself I have no problem with that but asked if they could seal it and she said no, they will only give me the removable cap which I did not want because it has a big hole in it and tends to pop off. I explained I have young children that will be drinking and wanted it sealed so that they don’t spill. But she just shrugged and said “that’s what my manager says”. Had I known they would give me such a hard time, I would’ve just left and gotten a smoothie from booster juice.

I had already paid and at this point my kids are fussy and overstimulated from all the people and loud music and noise and just wanted their drink and to get out of there. So I told them to just give me the drink.

I don’t understand why they:
1. Agreed to do it and then turned around after I had paid and said no we’re not doing it
2. Find it so complicated to literally get 2 cups side by side - one with the jelly in and one without - and POUR the smoothie from the blender into the 2 cups.
3. Then refuse to seal it after making me split it myself????

I really cannot wrap my mind around what the issue was and why they couldn’t just help with my request. And I can’t even give them the benefit of the doubt of it being the weekend. There was like 8 of them behind the counter. They made a simple request that would’ve maybe added an extra 10 seconds onto their time - seem like suuuuch a hard ask. I’ve worked in the fast food industry before and I’ve NEVER given ANY customer that is asking for some help - especially a MOTHER with little ones - that kind of trouble.

Sure enough, the top had popped off and my little one ended up spilling most of his drink all over himself so thanks for that guys.

Don’t expect any help or amazing customer service coming here folks. You’re better off going to Booster Juice or Freshly Squeezed 👍🏽

Very poor customer service, not willing to help customers, very rude. Manager does not care to assist customers or listen to their concerns.

This is a poor managed facility.