It is so shameful that the staff and service at this location is so rude and when questioned don't apologize despite not taking the order properly and not delivering all that ordered. The manager was not available to complain and next to incharge is not able to understand and keeps saying it's just coffee that's missed when we ordered a list of items. I have been in this country for over 25 years and Tim's is my morning routine. It is so sad to see the customer service is going below 1 star and courtesy is negative. I would really want the management of this location to train the staff the Canadian standards of customer service. People go to drive through either they are in a hurry and want to catch up on time. Today at drive through when I received my order they gave only 3 drinks instead of 4 and when asked the drive thru CSA asked us to wait at the parking so he can deliver my food and the remaining drink. After few minutes another CSA came gave us our food order and when asked for the missed drink he was so rude with his words and also said you did not pay go back and pay and get bro!!.. when we asked why you guys did not tell at the drive thru and we could have paid if it was not noted. He said go line up and walked away. We went inside to question and get the receipt to check why our coffee was not added in the first place... though it was the mistake in taking the order and also being rude. They both don't have courtesy to either accept the mistake or apologize. Is there no respect to the customer??. Everyone in the team is saying just 1 coffee without even understanding what was our ask. So sad. The day is a messy start because of this.
Service: 1
Mitch
It is not open 24 hours.
Hooman B
Weirdest Tim Hortons ever. Everything we go to the drive through they ask us to move a little forward from the window. There's no car behind us and when they food is ready they ask us to pull back. So I can't figure out the mistry. Maybe they do something nasty they don't want you to see 😂
Atmosphere: 2
Food: 2
Service: 1
asheya mae
The purpose of doing a mobile order is so you don’t have to deal with the hassle of ordering in person and having to wait for your order to be made. Today I did exactly that, ordered online to pickup my food. When I got there they didn’t have my order. The lady at the front saw me waiting and asked me what I was here to pickup so I showed her my order. Then I overheard her talking to the workers about found out that it was mistakenly given to someone else for uber pickup? They said nothing to me about it, didn’t explain the situation or anything. A couple minutes pass by after they had already figured out that someone else took my food before the same lady had to ask someone to remake my order. Store is super disorganized and don’t know what they’re doing. Would’ve understood the mistake if they talked to me about it and just remade the order right when they figured out it was taken. But they didn’t.
Service: 1
Milad Riasati
I wish the staff cared enough to speak English especially supervisor. Also, it would be nice to wash hands or wear gloves for the workers when working with food materials
Atmosphere: 1
Food: 3
Service: 1
Uthaya 1977
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Daseekan Uthayabalan
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Mr. Thinesh
Closeed.
Service: 1
Inthuyah Sivachandrakumar
Such a great environment to relax. And great costumer service too. Especially pradeep, inthuyah and manpreet. Recommend to everyone.
They don’t know how to deal with customers … dont take correct orders….. … them show attitude to customer ….
Atmosphere: 1
Food: 1
Service: 1
Jashleen Sharma
Every morning during break time i go there and they always end up messing my order..they put sauce in bagels even when i ask not too
Atmosphere: 2
Food: 3
Service: 1
Subash Lama
vrry tasty
Atmosphere: 5
Food: 5
Service: 5
Beau Cyrus Toledano
The washroom is terrible all trash bins is full the toilet bowl is full of tissue paper the hand wash is broken. I tell the staff but no one seems to care while the lady working while eating and they talk to the kitchen very often no action taken from customer concern.
Good customer service
Atmosphere: 5
Food: 5
Service: 5
It is so shameful that the staff and service at this location is so rude and when questioned don't apologize despite not taking the order properly and not delivering all that ordered. The manager was not available to complain and next to incharge is not able to understand and keeps saying it's just coffee that's missed when we ordered a list of items. I have been in this country for over 25 years and Tim's is my morning routine. It is so sad to see the customer service is going below 1 star and courtesy is negative. I would really want the management of this location to train the staff the Canadian standards of customer service. People go to drive through either they are in a hurry and want to catch up on time. Today at drive through when I received my order they gave only 3 drinks instead of 4 and when asked the drive thru CSA asked us to wait at the parking so he can deliver my food and the remaining drink. After few minutes another CSA came gave us our food order and when asked for the missed drink he was so rude with his words and also said you did not pay go back and pay and get bro!!.. when we asked why you guys did not tell at the drive thru and we could have paid if it was not noted. He said go line up and walked away. We went inside to question and get the receipt to check why our coffee was not added in the first place... though it was the mistake in taking the order and also being rude. They both don't have courtesy to either accept the mistake or apologize. Is there no respect to the customer??. Everyone in the team is saying just 1 coffee without even understanding what was our ask. So sad. The day is a messy start because of this.
Service: 1
It is not open 24 hours.
Weirdest Tim Hortons ever. Everything we go to the drive through they ask us to move a little forward from the window. There's no car behind us and when they food is ready they ask us to pull back. So I can't figure out the mistry. Maybe they do something nasty they don't want you to see 😂
Atmosphere: 2
Food: 2
Service: 1
The purpose of doing a mobile order is so you don’t have to deal with the hassle of ordering in person and having to wait for your order to be made. Today I did exactly that, ordered online to pickup my food. When I got there they didn’t have my order. The lady at the front saw me waiting and asked me what I was here to pickup so I showed her my order. Then I overheard her talking to the workers about found out that it was mistakenly given to someone else for uber pickup? They said nothing to me about it, didn’t explain the situation or anything. A couple minutes pass by after they had already figured out that someone else took my food before the same lady had to ask someone to remake my order. Store is super disorganized and don’t know what they’re doing. Would’ve understood the mistake if they talked to me about it and just remade the order right when they figured out it was taken. But they didn’t.
Service: 1
I wish the staff cared enough to speak English especially supervisor. Also, it would be nice to wash hands or wear gloves for the workers when working with food materials
Atmosphere: 1
Food: 3
Service: 1
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Closeed.
Service: 1
Such a great environment to relax. And great costumer service too. Especially pradeep, inthuyah and manpreet. Recommend to everyone.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They don’t know how to deal with customers … dont take correct orders….. … them show attitude to customer ….
Atmosphere: 1
Food: 1
Service: 1
Every morning during break time i go there and they always end up messing my order..they put sauce in bagels even when i ask not too
Atmosphere: 2
Food: 3
Service: 1
vrry tasty
Atmosphere: 5
Food: 5
Service: 5
The washroom is terrible all trash bins is full the toilet bowl is full of tissue paper the hand wash is broken. I tell the staff but no one seems to care while the lady working while eating and they talk to the kitchen very often no action taken from customer concern.
Atmosphere: 4
Food: 4
Service: 4
Vegetarian options: Veggie habanero wrap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage English Muffin
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