I had made an order January 14 2024 that totaled $70 for delivery that was never delivered to me. When I called the restaurant to make an inquiry they told me it was the driver at fault and that I should speak to him. When I did speak to him his defence to bungling the delivery was to call the police and he hung up. I then called KFC Corporation. They took my complaint and statement and gave me a complaint code 5HLHBS with an assurance that I would be compensated. It's now February 7 2025 and I have had to call KFC Corporate 3 times now. I just got off the phone with what I'll assume is the manager or franchise owner at 1326 Second St. East and was told that the Uber driver was at fault and that I should take the complaint up with them. Not once did she apologise or convey empathy. The lack of empathy and care is rather shocking. If you are in the East of Cornwall and you think KFC is a good place to dine? I urge you to look to your left or right because there is at least a half dozen other restaurants that you can throw a stone at and dine with the full knowledge that at the very least care and wants your return business. Shame on you KFC. You have been an established restaurant in this city since the 70's. I'll make damn sure that the people I speak to will hear my story. I hope they think twice when they are dining out and not choose yours.
Kamaljeet Kaur
Amazing food and great customer service ..fresh food,tender nd crispy chicken 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken, Zinger Sandwich Box, Chicken Nuggets and Fries, 8 Piece Variety Bucket, Variety Bucket, Boneless Bucket, KD Hamburger and Fries, Famous Chicken Sandwich Combo, Large Gravy, Spicy KFC Famous Chicken Sandwich
Randhir Kaur
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken
Menka Lovely
Team is really helpful every time I go got hot and fresh food😃
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Bucket
Larry MacGillivary
Food was really good
Atmosphere: 5
Food: 5
Service: 5
Debbie Matte
I bought two chicken wraps they were thin nothing in them no vegetables a bit of lettuce I mean a bit of and two small pieces of chicken. Last time I got a bucket of chicken it was greasy overcooked crispy pieces cut smaller I will not be buying from this store again good money for garbage.
Atmosphere: 3
Food: 1
Service: 3
Shweta Shweta090
Exceptional customer service. Highly recommended. Chicken was so tender and juicy. It’s worth the money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken
jaswinder singh
Team is really helpfull, offered me great deals and saven money
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken
Franny Pants
Haven't been there couple years Wasn't any different from couple years back jus higher prices overall enjoyed my meal
Less number of people are working and more customers.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Zinger Sandwich Box
Andrew Mccallum
An hour and a half before they close and they had no chicken. This place is literally a joke. Will never return to any KFC, since they obviously don't care about their customers at all.
Natalie Quintal
Came here waited 20 min. To be served (notice ) I was the only one in the restaurant just to be told they did not have chicken
Atmosphere: 1
Food: 1
Service: 1
Nav Nava
This place needs to be shut down period.
Atmosphere: 1
Food: 1
Service: 1
Robert Walker
NOT IMPRESSED! Outside appearance leaves much to be desired! Service can be very slow at supper time And staff tend to be surly, seem not happy to be there! Only go there because it's closest!
Wheelchair accessibility: Accessible!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: 4 Piece Original Recipe Box, 6 Piece Original Recipe Chicken Bucket and 2 Large Sides, Large Homestyle Coleslaw
Parking: Good food
Recommended dishes: Variety Bucket
I had made an order January 14 2024 that totaled $70 for delivery that was never delivered to me. When I called the restaurant to make an inquiry they told me it was the driver at fault and that I should speak to him. When I did speak to him his defence to bungling the delivery was to call the police and he hung up. I then called KFC Corporation. They took my complaint and statement and gave me a complaint code 5HLHBS with an assurance that I would be compensated. It's now February 7 2025 and I have had to call KFC Corporate 3 times now. I just got off the phone with what I'll assume is the manager or franchise owner at 1326 Second St. East and was told that the Uber driver was at fault and that I should take the complaint up with them. Not once did she apologise or convey empathy. The lack of empathy and care is rather shocking. If you are in the East of Cornwall and you think KFC is a good place to dine? I urge you to look to your left or right because there is at least a half dozen other restaurants that you can throw a stone at and dine with the full knowledge that at the very least care and wants your return business.
Shame on you KFC. You have been an established restaurant in this city since the 70's. I'll make damn sure that the people I speak to will hear my story. I hope they think twice when they are dining out and not choose yours.
Amazing food and great customer service ..fresh food,tender nd crispy chicken 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken, Zinger Sandwich Box, Chicken Nuggets and Fries, 8 Piece Variety Bucket, Variety Bucket, Boneless Bucket, KD Hamburger and Fries, Famous Chicken Sandwich Combo, Large Gravy, Spicy KFC Famous Chicken Sandwich
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken
Team is really helpful every time I go got hot and fresh food😃
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety Bucket
Food was really good
Atmosphere: 5
Food: 5
Service: 5
I bought two chicken wraps they were thin nothing in them no vegetables a bit of lettuce I mean a bit of and two small pieces of chicken. Last time I got a bucket of chicken it was greasy overcooked crispy pieces cut smaller I will not be buying from this store again good money for garbage.
Atmosphere: 3
Food: 1
Service: 3
Exceptional customer service. Highly recommended. Chicken was so tender and juicy. It’s worth the money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken
Team is really helpfull, offered me great deals and saven money
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Chicken
Haven't been there couple years
Wasn't any different from couple years back jus higher prices overall enjoyed my meal
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Less number of people are working and more customers.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Zinger Sandwich Box
An hour and a half before they close and they had no chicken.
This place is literally a joke.
Will never return to any KFC, since they obviously don't care about their customers at all.
Came here waited 20 min. To be served (notice ) I was the only one in the restaurant just to be told they did not have chicken
Atmosphere: 1
Food: 1
Service: 1
This place needs to be shut down period.
Atmosphere: 1
Food: 1
Service: 1
NOT IMPRESSED! Outside appearance leaves much to be desired! Service can be very slow at supper time
And staff tend to be surly, seem not happy to be there! Only go there because it's closest!
Wheelchair accessibility: Accessible!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: 4 Piece Original Recipe Box, 6 Piece Original Recipe Chicken Bucket and 2 Large Sides, Large Homestyle Coleslaw
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