Very clean and quite place. I got an excellent customer service from Rajitha and recommend this place to everyone.
Atmosphere: 5
Food: 5
Service: 5
Julia Johns
Rajitha was amazing. Top tier service. Location is pretty good too. Food was great
Atmosphere: 5
Food: 5
Service: 5
Sugunan T
The service time was pretty quick and the server was very polite. Everything was extremely sanitary and the new design is quite comfortable and a nice atmosphere to enjoy. The food was delicious, classic homey breakfast. I had the hazelnut banana waffles and my dad had the beef barbacoa benedict. Overall great time and food.
Atmosphere: 4
Food: 5
Service: 5
Tanweer Makhani
Went to Eggsmart 19th Nov. 2024 at 6:58 am, was the very first customer. I have been here before and am generally happy with the service. But this time, something surprising happened, I specifically told the server I would like to have the 9 before 10 deal ( 9 dollars for a breakfast before 10 am).
I placed one order for Western style sandwich and replaced the coffee with green tea.
The second order was an omelette, and my dad wanted veggies and I asked her if we can have a veggie omelette instead, to which she nodded, we also replaced the Homestyle fries with French fries, she didn't mention that it would be an extra charge, but I asked her and she said it would be $1 extra. Also I asked her if we could have the turkey bacon for the protein which comes part of the 9 dollar deal, she nodded
Fast forward, we get the food on table and got done with eating.
And guess what, the final bill appeared and was very surprising, so instead of 9 + 9 + 1 = 19 before tax, it was a 36 dollar before tax. Upon asking the server said that because I asked for onions in my omelette it is not covered under the 9 dollar deal and so instead of adding an extra charge for the onion she billed each and every item separately and instead of an under 20 dollar breakfast for two people I ended up paying close to 40 dollars, double of what I expected to pay
Very disappointed and sad.
Atmosphere: 4
Food: 5
Service: 1
Vartulo Sadettin
Shame we don’t have a zero star for the food id give it if we had one
Atmosphere: 1
Food: 1
Service: 1
Alison Paul
Sunday brunch time. I was shown to a table with dishes on it. Dishes were cleared but table wasn’t wiped down. It was 20 minutes until my order was taken. Another 15 minutes until I got a cup of coffee. I asked for water. I never got it. Time ticked by and ticked by. Food came eventually. Time ticked by. More coffee came after I waved down the waitress and asked for it. Time ticked by. I tried to catch the eye of the waitress (who often was nowhere to be seen). I called out as the waitress walked by “Can I please have my bill?” It was 1h and 45min before I finally went to the cash and asked for my bill and paid it. This is the second time I’ve had a similar experience at this location. Does the franchisee think that profit can be made by sinfully understaffing the restaurant? Perhaps. But they are wrong.
Atmosphere: 1
Food: 3
Service: 1
Jim Poteas
90 minutes wait for eggs just to have the restaurant cancel the order. Guess the chicken wasnt laying the eggs today. Dont support this garbage company and specifically this location. Youve been warned.
Atmosphere: 1
Food: 1
Service: 1
Kavi_W
Super customer service and nice food. Really like this place.
I've only been to this chain restaurant location once, and for the most part, it was fine. Nicely clean and well maintained.
Service is okay, nothing special but certainly not bad or anything. The only reason I say it was okay is because not once did the server come over to offer more coffee. If you are going to bill me for a bottomless cup of coffee, then give me the ability to have more than one cup. At the minimum, she should come over one time and ask if I want a top-up.
Food, for the most part, was okay. Cooked fine with a decent portion size. Can't complain but also can't rave. Just does the job nicely.
Parking: Limited parking shared with Tim Hortons but frees up pretty quickly.
Atmosphere: 5
Food: 3
Service: 4
Raveena Ramsamy
Terrible service!!! We had a $5 discount collecting stars and the manager couldn’t apply it.. waited over 25 mins to get a bill. They couldn’t do it manually and kept discussing their balance sheets and closing counter stuff.. save your time and money and go to a different location. They don’t even serve jam with toast, and the food was just okay. There’s only 3 people (1 cook, 1 server and 1 manager) working there on a Saturday during busy brunch hours
Worst coffee known to mankind. I took two sips and sent it back. I went up to the counter afterwards to quietly speak to the owner about it. Between him telling me they don’t make the coffee, to the short order cook questioning me about ever going for breakfast anywhere else, I paid my bill that included the said coffee and left, vowing never to step foot in this place again. Which is a shame since we have been going there for years. Sad state of customer service.
Atmosphere: 1
Food: 1
Service: 1
Alexandre Bissonnette
Breakfasts are delicious with a very enjoyable service! Good morning sunshine!
Atmosphere: 5
Food: 5
Service: 5
Thillai Sinnadurai
I had a great experience today when I went for a breakfast. The food was healthy and taste. Had an excellent customer service experience.
Atmosphere: 5
Food: 5
Service: 5
Crystal B
I’m going to start with the positive. This is one of the nicest looking/ cleanest eggsmarts I have ever been to, very modern and comfortable. The service/ food is a whole different story… I ordered the chocoholic waffles for my child and asked if it would be ok to have the berries on the side as they make the waffle soggy, the waffles came with the berries on top after asking and confirming that it was ok, I asked if they could please give us a new order with the berries on the side. They took them back and just scraped the berries off the top and gave us back the soggy waffles( what I was trying to avoid) so they took them back again and brought a waffle that was not chocolate and undercooked with the right toppings the final time; this is not what was asked for and at that point was tired of going over the same thing over and over again. The chef is rude and insisted on arguing back and forth telling me I was wrong about an item that he should know how to make( chocolate waffle) not regular. He was making it seem as though I was just trying to get out of paying for them and I still did pay. This was a very uncomfortable situation and I will never return or recommend to anyone. There are better locations with great customer service, attentive staff and great food. I prefer better service and food over the appearance any day!
Atmosphere: 5
Food: 1
Service: 1
Dimitris Fanouris Avramis
Dietary restrictions: No cilantro
Recommended dishes: Avocado, Traditional French Toast, Eggs Benedict
Very clean and quite place. I got an excellent customer service from Rajitha and recommend this place to everyone.
Atmosphere: 5
Food: 5
Service: 5
Rajitha was amazing. Top tier service. Location is pretty good too. Food was great
Atmosphere: 5
Food: 5
Service: 5
The service time was pretty quick and the server was very polite. Everything was extremely sanitary and the new design is quite comfortable and a nice atmosphere to enjoy. The food was delicious, classic homey breakfast. I had the hazelnut banana waffles and my dad had the beef barbacoa benedict. Overall great time and food.
Atmosphere: 4
Food: 5
Service: 5
Went to Eggsmart 19th Nov. 2024 at 6:58 am, was the very first customer. I have been here before and am generally happy with the service. But this time, something surprising happened, I specifically told the server I would like to have the 9 before 10 deal ( 9 dollars for a breakfast before 10 am).
I placed one order for Western style sandwich and replaced the coffee with green tea.
The second order was an omelette, and my dad wanted veggies and I asked her if we can have a veggie omelette instead, to which she nodded, we also replaced the Homestyle fries with French fries, she didn't mention that it would be an extra charge, but I asked her and she said it would be $1 extra. Also I asked her if we could have the turkey bacon for the protein which comes part of the 9 dollar deal, she nodded
Fast forward, we get the food on table and got done with eating.
And guess what, the final bill appeared and was very surprising, so instead of 9 + 9 + 1 = 19 before tax, it was a 36 dollar before tax. Upon asking the server said that because I asked for onions in my omelette it is not covered under the 9 dollar deal and so instead of adding an extra charge for the onion she billed each and every item separately and instead of an under 20 dollar breakfast for two people I ended up paying close to 40 dollars, double of what I expected to pay
Very disappointed and sad.
Atmosphere: 4
Food: 5
Service: 1
Shame we don’t have a zero star for the food id give it if we had one
Atmosphere: 1
Food: 1
Service: 1
Sunday brunch time. I was shown to a table with dishes on it. Dishes were cleared but table wasn’t wiped down. It was 20 minutes until my order was taken. Another 15 minutes until I got a cup of coffee. I asked for water. I never got it. Time ticked by and ticked by. Food came eventually. Time ticked by. More coffee came after I waved down the waitress and asked for it. Time ticked by. I tried to catch the eye of the waitress (who often was nowhere to be seen). I called out as the waitress walked by “Can I please have my bill?” It was 1h and 45min before I finally went to the cash and asked for my bill and paid it. This is the second time I’ve had a similar experience at this location. Does the franchisee think that profit can be made by sinfully understaffing the restaurant? Perhaps. But they are wrong.
Atmosphere: 1
Food: 3
Service: 1
90 minutes wait for eggs just to have the restaurant cancel the order. Guess the chicken wasnt laying the eggs today. Dont support this garbage company and specifically this location. Youve been warned.
Atmosphere: 1
Food: 1
Service: 1
Super customer service and nice food. Really like this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Eggsmart Classic Breakfast Bacon, Eggs Benedict
I've only been to this chain restaurant location once, and for the most part, it was fine. Nicely clean and well maintained.
Service is okay, nothing special but certainly not bad or anything. The only reason I say it was okay is because not once did the server come over to offer more coffee. If you are going to bill me for a bottomless cup of coffee, then give me the ability to have more than one cup. At the minimum, she should come over one time and ask if I want a top-up.
Food, for the most part, was okay. Cooked fine with a decent portion size. Can't complain but also can't rave. Just does the job nicely.
Parking: Limited parking shared with Tim Hortons but frees up pretty quickly.
Atmosphere: 5
Food: 3
Service: 4
Terrible service!!! We had a $5 discount collecting stars and the manager couldn’t apply it.. waited over 25 mins to get a bill. They couldn’t do it manually and kept discussing their balance sheets and closing counter stuff.. save your time and money and go to a different location. They don’t even serve jam with toast, and the food was just okay. There’s only 3 people (1 cook, 1 server and 1 manager) working there on a Saturday during busy brunch hours
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst coffee known to mankind. I took two sips and sent it back. I went up to the counter afterwards to quietly speak to the owner about it. Between him telling me they don’t make the coffee, to the short order cook questioning me about ever going for breakfast anywhere else, I paid my bill that included the said coffee and left, vowing never to step foot in this place again. Which is a shame since we have been going there for years. Sad state of customer service.
Atmosphere: 1
Food: 1
Service: 1
Breakfasts are delicious with a very enjoyable service!
Good morning sunshine!
Atmosphere: 5
Food: 5
Service: 5
I had a great experience today when I went for a breakfast. The food was healthy and taste. Had an excellent customer service experience.
Atmosphere: 5
Food: 5
Service: 5
I’m going to start with the positive. This is one of the nicest looking/ cleanest eggsmarts I have ever been to, very modern and comfortable. The service/ food is a whole different story… I ordered the chocoholic waffles for my child and asked if it would be ok to have the berries on the side as they make the waffle soggy, the waffles came with the berries on top after asking and confirming that it was ok, I asked if they could please give us a new order with the berries on the side. They took them back and just scraped the berries off the top and gave us back the soggy waffles( what I was trying to avoid) so they took them back again and brought a waffle that was not chocolate and undercooked with the right toppings the final time; this is not what was asked for and at that point was tired of going over the same thing over and over again. The chef is rude and insisted on arguing back and forth telling me I was wrong about an item that he should know how to make( chocolate waffle) not regular. He was making it seem as though I was just trying to get out of paying for them and I still did pay. This was a very uncomfortable situation and I will never return or recommend to anyone. There are better locations with great customer service, attentive staff and great food. I prefer better service and food over the appearance any day!
Atmosphere: 5
Food: 1
Service: 1
Dietary restrictions: No cilantro
Recommended dishes: Avocado, Traditional French Toast, Eggs Benedict
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