Bourbon St.Grill
25 The West Mall, Etobicoke
(416) 621-8988
Recent Reviews
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The service is TERRIBLE. Miserable, rude staff, my kid is afraid to order because they are mean!
Good portions for value. They move the line pretty quickly.
It's alright...kinda
Always a go to selection for food at the mall. Something about this chicken and broccoli!
Ordered combo 3, only got 4 pieces of beef and 5 pieces of shrimp. Don’t you think it’s too stingy just to give 4 slices of beef?
Pay attention to how much your paying for combos and collect your receipt. They round up a $1 on all combos.
Excellent Dining Experience
I visited this restaurant yesterday and ordered a combo meal. The food quality was amazing, and the ingredients seemed fresh. The portion size was perfect, and the flavors were well-balanced and delicious. The restaurant was clean, and the staff was very polite and friendly. My meal was prepared quickly, which was another great point. I’ll definitely come back again and highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Picked up dinner from here and woke up in the middle of the night feeling nauseous. Ended up vomiting the food I had consumed. Not sure what happened, if it was food poisoning or not. The food is extremely salty and has no flavour at the same time.
Atmosphere: 1
Food: 1
Service: 1
The price is atrocious for the food that you get. The only thing that remotely had flavour here was the bourbon chicken. Everything else I tried (blackened chicken, rice, noodles) had close to no flavour.
Atmosphere: 3
Food: 1
Service: 2
The red haired woman at the teller is extremely rude and unnecessary!!!! if the restaurant cared about their image and reputation they should put that lady in the back and not handling the customers. The over all experience at this location is chaotic and tense. The women behind the counter act annoyed with you when you are asking for help with something. They insinuated I was attempting to steal their Uber eats order when I was simply trying to clarify an issue. I left in tears because how those woman treated me so viciously for simply trying to clear an issue. Acting like Uber eats issues are not their concern is diabolical as I’m spending my money there. Over all 2/5 stars would NOT recommend at least this location 🤢🤮.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The bourbon chicken is the best out of all the meats. However every time we go, we feel like we are being pressured into picking the choices that no one wants (ie veggies, spring rolls etc) which is really annoying. The chicken at times is chewy and fatty but for a quick bite, we enjoy this place
Atmosphere: 1
Food: 4
Service: 1
Asian lady at cash so mean. Why ?
Atmosphere: 1
Food: 1
Service: 1
total disaster place to eat. Poor communication. Food quality 0 out of 5 star.
Atmosphere: 1
Food: 1
Service: 1
I caught this lady using her phone before and after serving food without washing her hands. As a customer, I confronted her and told her she should wash her hands, but she told me that I was just a customer and that her using the phone was none of my business.
Well, guess what? I sent the video and some pictures to the food inspection agency.
I just left the food and walked away after confronting her. There was no way I was going to eat the food she was serving me. She was rude and nasty.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service, not recommended at all, please do not order from this store
Atmosphere: 1
Food: 3
Service: 1
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