Cactus Club Cafe Sherway Gardens

It was my first time at cactus club and it was the best experience I ever had. My server Arlind made everything so amazing. He was attentive, brand the food out to us just the way we wanted it even though we requested some changes. I will be the back!

Atmosphere: 5

Food: 5

Service: 5

Disgusting service is soo rude food is extra cooked and all the bellinies r watery visitied from surrey bc look j

Very bad service and toxic atmosphere

Atmosphere: 1

Food: 1

Service: 1

visited from montreal but most disgusting server i met in ny life

Atmosphere: 1

Food: 1

Service: 1

Grace a was amazing and gave great service :)))

Atmosphere: 5

Food: 5

Service: 5

We had a girls night dinner with Grace A. As our server and she was absolutely amazing. Very attentive server, explained items on the menu and answered all our questions. I would definitely want her as my server again.

Atmosphere: 5

Food: 5

Service: 5

We had such a great experience at Cactus Club, and a huge part of that was our server Alecia. From the moment we sat down she brought the best energy. She was so warm, welcoming, and genuinely sweet. She checked in on us throughout the night without ever being pushy and made sure our drinks were always topped up and everything came out at the perfect time.

Her recommendations were spot on. We honestly ended up ordering most of what she suggested and every single dish was amazing. The food was already great, but the service she provided was truly the cherry on top. She was attentive, personable, and made us feel really taken care of the entire evening.

If you have the chance, definitely request Alecia. You will not regret it. She truly made our whole dining experience that much better.

Ps only got a photo of the crab dip 🥹

Atmosphere: 5

Food: 5

Service: 5

We tried Cactus Club Cafe for the first time during happy hour, and it exceeded our expectations. The atmosphere was incredible, and the food was just as impressive especially with the happy hour pricing. Our server, Quincy, was amazing and truly went above and beyond by surprising us with a happy anniversary cake, which was such a thoughtful and unexpected gesture. It made our experience even more special. We will definitely be coming back!

Atmosphere: 5

Food: 5

Service: 5

I visited Cactus Club for lunch yesterday at 3:42 PM. When I arrived, there was a lineup, which I completely understand and respect. Busy restaurants are normal, especially during peak hours. We put our name on the waitlist and were told the approximate wait time would be one hour. Fair enough.

After waiting for an hour, we received a text saying they were running a little behind. Instead of complaining, we went back to the restaurant to politely ask how much longer it would take. The host informed us that there were only two parties ahead of us and that it would be approximately 15 more minutes. That sounded reasonable, so we continued waiting patiently.

However, another full hour passed — and still no table.

When we followed up again, we were suddenly told that we should not expect to be seated until 7:30 PM. Let that sink in. We checked in at 3:42 PM for lunch, were told one hour, then 15 minutes, and after waiting over two hours total, we were essentially told it would be close to four hours from our original check-in time.

This is not a matter of being busy. This is a clear failure in waitlist management and communication. If the restaurant cannot realistically accommodate guests, they should not continue adding names to the list. Giving inaccurate wait times repeatedly is misleading and extremely frustrating. It shows a lack of organization and respect for customers’ time.

We were patient. We did not argue. We checked in politely. But being given three completely different time estimates — one hour, then 15 minutes, then almost 7:30 PM — is unacceptable.

Customers plan their day around the time you provide. If you cannot seat guests within a reasonable timeframe, be transparent from the beginning instead of stringing people along.

Very disappointing experience. I expected better from Cactus Club.

Service: 1

Decided to give this location another chance, as we have frequently visited other locations and always had good experiences. Sherway is the most convenient location for our guests, so we booked a celebration here for February 28th over a month in advance. To our surprise, we were seated on their “heated” rooftop patio, which was extremely cold. We asked the manager to turn up the heat, however our group was uncomfortably cold the entire time.
Service was extremely slow, with large gaps between visits. Most of the time our group was trying to locate our server. Water sat empty on the table for over an hour.
My steak came out overcooked. The remake took 30 minutes, so I ate pretty much alone since the rest of the group was already finished. The remake was undercooked, but I tried to eat it anyways. Shockingly, not even halfway through my steak, the server brings over a dessert with a candle for my partner. Thankful for the dessert, but timing was awful. Did not offer dessert to the rest of the table. Coffee was offered an hour past him getting his dessert.
Overall a poor experience from start to finish and wouldn’t recommend celebrating special occasions here.

Food: 3

Service: 2

Kai and Khepri were great awesome service and food.

Atmosphere: 5

Food: 5

Service: 5

I did not get the opportunity to try the food... I was waitlisted on their booking app. I received a text the next day confirming that space had freed up. I went to book, bupcuss... no availability. I called into Cactus Sherway's booking line. The bot booked me for 8pm the next day. I was skeptical so I called back and asked to speak to the live reservationist. She came on the line, took my phone number, name and email and said she did not find anything booked under my name and gave me the run around. She directed me back to the booking line as they do not take reservations ... would you believe it, before I could put my name back on the waitlist, I received an email declining my reservation. Funny, she could not find any of my information in the system when we spoke, but was able to decline it. Awful customer service from the live agent at Cactus Sherway on February 27th at 12:59pm --- u canceled my reservation! I have the email and the call log. Nasty young lady.

Service: 1

Had a girls night here and we all had an amazing time. Service was quick and friendly. We were suggested the crab and spinach dip for our appetizer and the chocolate cake for our dessert. Both were amazing! Will definitely be looking forward to coming back.

Atmosphere: 5

Food: 5

Service: 5

Had the pleasure of celebrating my birthday here and it did not disappoint! My server was Isabella, who was so sweet and patient. She gave amazing service and I’d recommend her as your server!

Atmosphere: 5

Food: 5

Service: 5

The food was great but the service was horrible!

Atmosphere: 4

Food: 4

Service: 1