Thank you Ryley for doing our group order with 15 drinks nearly the closing time
Appreciate for your patience and professionalism
Eric Yealland
Solid bubble tea but not as gourmet as I like it, boba was ok but not warm and fresh.
Jules Evely
Enjoyed the bubble tea I had. No issues with customer service.
Hiba
I usually go this location because it’s near me; Got the honeydew jasmine tea today and it was really good! Also yes I agree to most of the reviews about the staff not even saying a “hello” they’re really straight to the point what’s your order, then bye leave. However I really liked my drink today!
Tyler Halverson
Great location and very friendly service. Very quick with orders and good selection of beverages.
SHAY
👎 👎 👎 👎 👎
My 10min experience at this location was a complete waste of time.
The staff today were very incompetent, service was 👎 when a business is being run, maybe greet the customer when they walk in? a simple hello 👋 goes a long way..if you are busy with other orders, this can also be done while multitasking, a smile, a head nod, common sense, eye contact 👀😊communicate with them and say, I’ll be with you in a minute.
The atmosphere here was VERY VERY sketchy, trashy even!! The worst Coco location I have ever came across!! I thought it would be nice because it’s in the south side of Etobicoke but the place looked run down, and the person working had her back turned away the entire time not giving a damn who walks into the store. If she did care one bit, she would acknowledge the people waiting in line for her. Nope 👎
I’m so grateful this experience happened the way it did 😊 I ended up leaving (I don’t have time for that❌) found an awesome overpriced Turkish coffee spot (a minute walk away) with delicious desserts and over the top customer service where I chose to spend my money at instead.
Reading the reviews at this particular location, I’m really glad I chose to walk away and grateful I found a better spot in the process instead.
To whoever was working today, Great job to you😊🙌 Work on your skills girl. Maybe this ain’t for you.
Sasha Zaika
Ordered passion fruit green tea and instead received a regular green tea with ants in it. Bad experience. Do not order
Tahalia Graham
I had a terrible experience at the CoCo bubble tea location on Dundas Street West. I came in and ordered 3 drinks, was polite and understanding, but one of the drinks was made incorrectly. When I calmly pointed it out and asked for it to be corrected, the staff member argued with me, then grabbed the drink out of my hand and muttered something under his breath—completely uncalled for.
When I asked for a refund due to how uncomfortable the situation made me feel, he threw the money back into my hand in a very disrespectful manner. I left feeling humiliated and disrespected.
This is unacceptable customer service, and I won’t be returning to this location. I hope management takes this seriously and addresses how their staff are treating paying customers.
Simone Joshi
I ordered and paid for a taro milk tea. The guy even confirmed with me and I added brown sugar pearls in my taro milk tea. Packed it in a bag and when I got home I see this. Just a regular milk tea 🤷🏻♀️🤷🏻♀️
Uma Paskaran
The bubble tea is good. We've always preferred the smooth flavour of Coco's milk tea over other establishments. However, service wise, this location is pretty poor compared to the downtown locations. There are long wait times and incorrectly filled orders due to inadequate staffing and incompetent/lethargic staff.
they seem to be sold out of everything all the time, even early in the day, many times my order was incorrect
Atmosphere: 2
Food: 1
Service: 1
Uma P.
The bubble tea is good. We've always preferred the smooth flavour of Coco's milk tea over other establishments. However, service wise, this location is pretty poor compared to the downtown locations. There are long wait times and incorrectly filled orders due to inadequate staffing and incompetent/lethargic staff.
Atmosphere: 1
Food: 4
Service: 1
S Google
I asked for bubble gaga, they said they didn't have it. I asked for passion fruit slush, they said they didn't have passion fruit, so they could not make bubble gaga or passionfruit slush. I asked for mango yakult, they said they didn't have yakult. I asked for mango slush, they said they did not have yakult so they would have to make it without yakult.
At one point, I almost thought it was a prank and I was looking for hidden camera. Very confused and frustrated.
Atmosphere: 2
Food: 1
Service: 2
Phạm Duck
Don't need to talk much about the quality of the bubble tea, especially when it's made from one of the best baristas in Canada. Service, perfect. They made me feel like i'm sitting on the lakeshore and enjoy the sunlight of summer. Highly recommend you to come here and try the whole menu.
P/s: the prices of those drinks are supercheap :3
Atmosphere: 5
Food: 5
Service: 5
Vega
I got the Taro bubble tea, the colour was almost white and test it was like water mixed with milk. I will never buy anything from there. The service wasn’t that bad.
Thank you Ryley for doing our group order with 15 drinks nearly the closing time
Appreciate for your patience and professionalism
Solid bubble tea but not as gourmet as I like it, boba was ok but not warm and fresh.
Enjoyed the bubble tea I had. No issues with customer service.
I usually go this location because it’s near me; Got the honeydew jasmine tea today and it was really good! Also yes I agree to most of the reviews about the staff not even saying a “hello” they’re really straight to the point what’s your order, then bye leave. However I really liked my drink today!
Great location and very friendly service. Very quick with orders and good selection of beverages.
👎 👎 👎 👎 👎
My 10min experience at this location was a complete waste of time.
The staff today were very incompetent, service was 👎 when a business is being run, maybe greet the customer when they walk in? a simple hello 👋 goes a long way..if you are busy with other orders, this can also be done while multitasking, a smile, a head nod, common sense, eye contact 👀😊communicate with them and say, I’ll be with you in a minute.
The atmosphere here was VERY VERY sketchy, trashy even!! The worst Coco location I have ever came across!! I thought it would be nice because it’s in the south side of Etobicoke but the place looked run down, and the person working had her back turned away the entire time not giving a damn who walks into the store.
If she did care one bit, she would acknowledge the people waiting in line for her. Nope 👎
I’m so grateful this experience happened the way it did 😊 I ended up leaving (I don’t have time for that❌) found an awesome overpriced Turkish coffee spot (a minute walk away) with delicious desserts and over the top customer service where I chose to spend my money at instead.
Reading the reviews at this particular location, I’m really glad I chose to walk away and grateful I found a better spot in the process instead.
To whoever was working today, Great job to you😊🙌 Work on your skills girl. Maybe this ain’t for you.
Ordered passion fruit green tea and instead received a regular green tea with ants in it. Bad experience. Do not order
I had a terrible experience at the CoCo bubble tea location on Dundas Street West. I came in and ordered 3 drinks, was polite and understanding, but one of the drinks was made incorrectly. When I calmly pointed it out and asked for it to be corrected, the staff member argued with me, then grabbed the drink out of my hand and muttered something under his breath—completely uncalled for.
When I asked for a refund due to how uncomfortable the situation made me feel, he threw the money back into my hand in a very disrespectful manner. I left feeling humiliated and disrespected.
This is unacceptable customer service, and I won’t be returning to this location. I hope management takes this seriously and addresses how their staff are treating paying customers.
I ordered and paid for a taro milk tea. The guy even confirmed with me and I added brown sugar pearls in my taro milk tea. Packed it in a bag and when I got home I see this. Just a regular milk tea 🤷🏻♀️🤷🏻♀️
The bubble tea is good. We've always preferred the smooth flavour of Coco's milk tea over other establishments. However, service wise, this location is pretty poor compared to the downtown locations. There are long wait times and incorrectly filled orders due to inadequate staffing and incompetent/lethargic staff.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Coco Milk Tea
Restaurantji Recommends
they seem to be sold out of everything all the time, even early in the day, many times my order was incorrect
Atmosphere: 2
Food: 1
Service: 1
The bubble tea is good. We've always preferred the smooth flavour of Coco's milk tea over other establishments. However, service wise, this location is pretty poor compared to the downtown locations. There are long wait times and incorrectly filled orders due to inadequate staffing and incompetent/lethargic staff.
Atmosphere: 1
Food: 4
Service: 1
I asked for bubble gaga, they said they didn't have it. I asked for passion fruit slush, they said they didn't have passion fruit, so they could not make bubble gaga or passionfruit slush. I asked for mango yakult, they said they didn't have yakult. I asked for mango slush, they said they did not have yakult so they would have to make it without yakult.
At one point, I almost thought it was a prank and I was looking for hidden camera. Very confused and frustrated.
Atmosphere: 2
Food: 1
Service: 2
Don't need to talk much about the quality of the bubble tea, especially when it's made from one of the best baristas in Canada. Service, perfect. They made me feel like i'm sitting on the lakeshore and enjoy the sunlight of summer. Highly recommend you to come here and try the whole menu.
P/s: the prices of those drinks are supercheap :3
Atmosphere: 5
Food: 5
Service: 5
I got the Taro bubble tea, the colour was almost white and test it was like water mixed with milk. I will never buy anything from there. The service wasn’t that bad.
Atmosphere: 1
Food: 1
Service: 2
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