Firehouse Subs The Queensway

Very good service and atmosphere. Perfectly clean to great standards. Definitely coming back again.

Atmosphere: 5

Food: 5

Service: 5

I asked twice to not put mustard or mayonnaise on my Italian submarine sandwich. I was not to eat it until later as I got it to go take out. Needless to say the sandwich was smothered in both. It was inedible for me. I was under the impression that firehouse took dietary needs into consideration.
It was a waste of my money!
Update!
They contacted me and we're very courteous to replace my sandwich on my next visit. Thank you for your great customer service.

Atmosphere: 5

Food: 4

Service: 4

Extremely busy place. Lots of parking. Staff are very friendly and extremely efficient. Order was perfect. Lots to choose from. I felt like the subs were only OK and over priced. It’s a very loud atmosphere. Drink machine is really good as it has lots of the flavoured options.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Steak and Cheese Sub

special mention to Sree for being such an amazing help

Atmosphere: 5

Food: 5

Service: 5

Used to go to this place regularly but the last few times have been disappointing and gross.

I order a Turkey sub exclusively and the past two times they have given me gross butt ends of the cold cuts (see photos). I couldn’t finish the sun because I found bits like this dispersed throughout and it grossed me out. I am paying the most I’ve ever paid for a sub before, I should not be getting the bad cuts of meat.

They have also been really skimpy on toppings, I only had two small slices of tomato on the sub and almost always they leave the mustard off. The last time they also gave me no cheese when I paid for extra. It’s odd to say that I can get more toppings at subway.

Just never know what I will get when I come here and the price doesn’t justify that anymore. Sucks when a good place starts to cheap out on their product.

Bery friendly place and the food os excellent!

Atmosphere: 5

Food: 5

Service: 5

Turkey bacon ranch is sooooo good. Also love that they have the sugar free Fanta options!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch

I’ve been meaning to try this place out for quite some time now, so when I just so happened to be in the area, I just had to try it.

The food tasted great and fresh. A bit smaller than desired, but it was my first time here, so I just wanted to play it safe, just in case I didn’t like it. But, that wasn’t the case, as I liked the food. I’ll definitely have to give this place a second look and try more of their sandwiches.

Atmosphere: 5

Food: 5

Service: 5

We spoke to someone, right before closing, they said they can take the order online for pickup. We decided to then place the other and called them exactly a minute, before 10 pm to place the order and even though their systems weren’t closed they refused to take the order. The employee name was Manvi who refused, and there was another one who was slightly more considerate to take our order. We understand the outlet has to shut at closing time, but in a minute one employee tells us we can take the order and the other minute they refuse. Employee getting paid, have zero consideration on the customer experience they give and are doing the bare minimum, and we hope the owner of the outlet can improve the service provided.

Service: 1

Unfortunately I didn’t even get to try the food so cannot comment on that. I am a 62 yr old who desperately had to use the restroom. The woman rudely told me no it’s for customers only! While I do understand if you have high traffic and people are constantly coming in and using your restroom and not purchasing anything, however this is NOT the case in this place. Absolutely no one in there . Customer service is everything. I might have become a loyal customer if this girl had been at least kind. I will never step foot in a Firehouse Sub (especially the queensway one) for this reason!!!!!

Service: 1

Asked cashier about mushrooms in chili, she pulled out the ingredients list binder to reassure me there were no mushrooms. Food allergy amazing service. Will definitely continue to purchase from this store. Will go out of my way for this kind of service. One small gesture makes a BIG difference!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Firehouse Chili, Beef Brisket Sandwich, Engineer

Rude and worst stuff, not recommended at all

Atmosphere: 1

Food: 1

Service: 1

My personal experience with the restaurant, Sherway location, was good overall. Tried a few different subs, and they were all much better than Subway subs. Warmed up properly, rich meat, fresh vegetables, and great buns. I highly recommend everyone to give it a try.

Atmosphere: 5

Food: 5

Service: 5

We were there on Saturday the 25th, mid afternoon and I want to say, the service was absolutely amazing. I’m not sure of the woman’s name, maybe the manager, but she was just fantastic. Food as always was on point. Thanks!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, New York Steamer

We got our order real fast and it smelled so good while driving home where we ate it. We ordered large and we were very full after, very satisfying though.

We ordered Large Steak & Cheese in wheat bread with jalapeños and Large Smokehouse Brisket in wheat bread. Both were really good, I ended up liking the Large Smokehouse Brisket better tho. Definitely recommended for subs cravings.

Atmosphere: 5

Food: 5

Service: 5