Great place to stock up on baked goods and specialty items for old calendar Holliday's.
Atmosphere: 4
Food: 5
Service: 5
Jillian Mahaffy
My review of this establishment is negative due to the fact that they sell 2 day old baked goods at full price without telling the customer. Once a complaint is made they do nothing to discount or refund the purchase price. Misunderstood when I asked about product freshness. Broken english is the only way to communicate? You've lost a customer. Bye!
Atmosphere: 2
Food: 4
Service: 1
Ivan Murynyuk
I ordered three korovai/kolach and the representative was Victoria. She was friendly with a professional approach. My order was made on time and better than I expected. Thank you Victoria and her team for the great job.
Atmosphere: 5
Food: 5
Service: 5
Iuliia Khrystyniuk
I’ve long wanted to visit this store, so highly praised by Ukrainians. Unfortunately, the only positive impression was left by the bread. 1. Staff and Communication: The store was severely understaffed on December 30th, with only three employees for the entire space. All of them seemed to be in a bad mood, and one of them responded so rudely that it made me want to leave immediately. Price tags were inconvenient or missing, so I had to ask about prices. To my question, I received a curt “I don’t know!” 🤷🏼♀️ followed, after a pause, by a more polite explanation: “The bread is sold by weight, you’ll find out the price at the register.” This experience killed any desire to purchase anything else. If management is reading this, imagine how many customers you’re losing because of such interactions. 2. Selection and Accessibility: The store is huge, but the selection is quite small. There is no self-service access to the dairy section. I waited for someone to assist me but gave up. If you’re still interested in retaining loyal customers, please address this. A customer’s basket could easily be 4x larger if you improved both service and product variety. 3. Product Quality:
• The pickled cucumbers ended up in the trash—they were as soft as cotton. • The chicken Kyiv cutlet had clearly been thawed and refrozen multiple times, tasting like something from 2019. It, too, went straight into the bin. My New Year’s table was ruined. • Baked goods: This is the store’s strong point. The bread is excellent—unmatched in Toronto! But! The selection is minimal, shelves were empty, and the poor service made me lose interest in trying or asking about anything else.
4. Checkout Experience: Despite a long queue, not a single register was open. It’s astonishing that people were there ready to spend money yet stood waiting in silence until someone decided to show up. When two cashiers finally appeared, they got into a verbal argument right in front of everyone. I had to ask them to hurry up because I didn’t want to stand there listening to that nonsense while paying for my purchases.
This was a 100% disappointment. I truly hope this message reaches someone who cares about the store’s reputation and that we’ll see positive changes in the future.
Yuliya Chimiris
The store has a good selection of bread and pastries. There is a section with ready-made food, frozen dumplings, and pancakes. The selection of dairy products is not very large. There is a cafe with pastries and cakes. The goods stacked on the floor in the center of the store look awkward and strange. It would be better if it was placed on the shelves. And it looks like a warehouse and it’s inconvenient to walk around these boxes lying on the customers’ aisle.
zaver eva
Ordered a loaf for the anniversary for $95. We've never seen anything like it! He came very big and fancy; for such a price - it's incredible. The girls are very nice and go to the meeting. I highly recommend this store!!!
Atmosphere: 5
Food: 5
Service: 5
Lubomyr H
We placed a large order for pick up, in advance, with store manager Victoria. She was very pleasant and helpful when we were placing the order with her. She made many suggestions that were helpful and took us through the store and showed us the suggestions. When we came back a couple of weeks later to pick-up our order, Victoria had the order ready. Everything went smoothly even though the store was very busy, a day before Christmas eve. Very happy with the exceptional customer service and the quality of the food. Worth the drive from Hamilton.
Atmosphere: 5
Food: 5
Service: 5
Abdallah Taychouri
Delicious products friendly and honest people professional made products.
Great Ukranian bakery, incredibly helpful staff, delicious pastries and awesome frozen food selection to take home
Atmosphere: 5
Food: 5
Service: 5
B
I was satisfied with the level of service and products during my visit today. I am going to change my rating to 5 stars.
The below was my experience last week.
The woman gave me a look like “why are you here?” She was unpleasant, to say the least. I bought two types of bread and asked for two pieces of baklawa. They are priced at $2 a piece. They are a bit too small for $2, but that would have been fine except that she gave me one of the pieces literally about half the size of the other one, which was already small. Anyway, thanks, lady. I’m certain that you know what I’m talking about.
Atmosphere: 5
Food: 5
Service: 5
Rebecca A
This bakery has some of the best shortbread I've ever had. It's fantastic! And well priced. Will be back!
Very nice store
Great place to stock up on baked goods and specialty items for old calendar Holliday's.
Atmosphere: 4
Food: 5
Service: 5
My review of this establishment is negative due to the fact that they sell 2 day old baked goods at full price without telling the customer. Once a complaint is made they do nothing to discount or refund the purchase price. Misunderstood when I asked about product freshness. Broken english is the only way to communicate?
You've lost a customer. Bye!
Atmosphere: 2
Food: 4
Service: 1
I ordered three korovai/kolach and the representative was Victoria. She was friendly with a professional approach. My order was made on time and better than I expected. Thank you Victoria and her team for the great job.
Atmosphere: 5
Food: 5
Service: 5
I’ve long wanted to visit this store, so highly praised by Ukrainians.
Unfortunately, the only positive impression was left by the bread.
1. Staff and Communication:
The store was severely understaffed on December 30th, with only three employees for the entire space.
All of them seemed to be in a bad mood, and one of them responded so rudely that it made me want to leave immediately.
Price tags were inconvenient or missing, so I had to ask about prices. To my question, I received a curt “I don’t know!” 🤷🏼♀️ followed, after a pause, by a more polite explanation: “The bread is sold by weight, you’ll find out the price at the register.”
This experience killed any desire to purchase anything else.
If management is reading this, imagine how many customers you’re losing because of such interactions.
2. Selection and Accessibility:
The store is huge, but the selection is quite small.
There is no self-service access to the dairy section. I waited for someone to assist me but gave up.
If you’re still interested in retaining loyal customers, please address this. A customer’s basket could easily be 4x larger if you improved both service and product variety.
3. Product Quality:
• The pickled cucumbers ended up in the trash—they were as soft as cotton.
• The chicken Kyiv cutlet had clearly been thawed and refrozen multiple times, tasting like something from 2019. It, too, went straight into the bin. My New Year’s table was ruined.
• Baked goods: This is the store’s strong point. The bread is excellent—unmatched in Toronto! But!
The selection is minimal, shelves were empty, and the poor service made me lose interest in trying or asking about anything else.
4. Checkout Experience:
Despite a long queue, not a single register was open. It’s astonishing that people were there ready to spend money yet stood waiting in silence until someone decided to show up.
When two cashiers finally appeared, they got into a verbal argument right in front of everyone. I had to ask them to hurry up because I didn’t want to stand there listening to that nonsense while paying for my purchases.
This was a 100% disappointment. I truly hope this message reaches someone who cares about the store’s reputation and that we’ll see positive changes in the future.
The store has a good selection of bread and pastries. There is a section with ready-made food, frozen dumplings, and pancakes. The selection of dairy products is not very large.
There is a cafe with pastries and cakes.
The goods stacked on the floor in the center of the store look awkward and strange. It would be better if it was placed on the shelves. And it looks like a warehouse and it’s inconvenient to walk around these boxes lying on the customers’ aisle.
Ordered a loaf for the anniversary for $95. We've never seen anything like it! He came very big and fancy; for such a price - it's incredible. The girls are very nice and go to the meeting. I highly recommend this store!!!
Atmosphere: 5
Food: 5
Service: 5
We placed a large order for pick up, in advance, with store manager Victoria. She was very pleasant and helpful when we were placing the order with her. She made many suggestions that were helpful and took us through the store and showed us the suggestions. When we came back a couple of weeks later to pick-up our order, Victoria had the order ready. Everything went smoothly even though the store was very busy, a day before Christmas eve. Very happy with the exceptional customer service and the quality of the food. Worth the drive from Hamilton.
Atmosphere: 5
Food: 5
Service: 5
Delicious products friendly and honest people professional made products.
Atmosphere: 5
Food: 5
Service: 5
Great European style food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had the best experience
Atmosphere: 5
Food: 5
Service: 5
Great Ukranian bakery, incredibly helpful staff, delicious pastries and awesome frozen food selection to take home
Atmosphere: 5
Food: 5
Service: 5
I was satisfied with the level of service and products during my visit today. I am going to change my rating to 5 stars.
The below was my experience last week.
The woman gave me a look like “why are you here?” She was unpleasant, to say the least. I bought two types of bread and asked for two pieces of baklawa. They are priced at $2 a piece. They are a bit too small for $2, but that would have been fine except that she gave me one of the pieces literally about half the size of the other one, which was already small. Anyway, thanks, lady. I’m certain that you know what I’m talking about.
Atmosphere: 5
Food: 5
Service: 5
This bakery has some of the best shortbread I've ever had. It's fantastic! And well priced. Will be back!
Ample stock, clean location & friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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