Kibo Sushi House - Lake Shore

DO NOT COME HERE.

First, the manager gave my dairy free gluten intolerant partner the wrong dish (cheese salmon roll instead of the salmon + tuna gluten free roll). This is not a big problem. But when I asked for a new serving, they went to the back and just removed the cheese (the cheese was still on the rice). The sushi was all mangled because they had literally just dug out the cheese.

Second, there were tempura bits on the salmon avocado roll which we confirmed to be gluten free. We asked about it and the manager then told us THIS WAS CUT ON THE SAME BOARD AS TEMPURA. WHICH HAS GLUTEN.

As anyone else who had already spent over $60 on a meal would do, I asked for a new dish for my partner again. And when I was comforting my incredibly distressed partner (imagine eating something you’re ALLERGIC to, twice!) the manager then came back to yell at us, telling us that it wasn’t a big deal and it was fine. This was after I had explained repeatedly my partner will get extremely sick due to gluten.

Then the owner proceeded to complain about us loudly to her staff in Korean. Fun fact it is not actually difficult to recognize that you are being cussed out and insulted in Korean, especially if you know the language :) This woman was also extremely defensive and did not apologize to us even once, and instead kept dismissing our literal health concerns.

This was a horrible experience because not only did not a single one of my partner’s meals arrive as it should, we now have to worry about being sick on top of the horrible treatment by someone who clearly hates her job and should leave customer service.

TLDR: worst experience of my life, endangered my partner’s health, do not come here.

To the manager: Girl this meal was $65 and it was such a waste of money. Given how rude you were in our brief interactions, you’d lose your mind if you were treated the way you treated us. And I sincerely hope you are, because you deserve it:)

Atmosphere: 1

Food: 1

Service: 1

Love to stop in and grab quick Sushi to go . Cash and carry- great price and super fast if you only have a few minutes- 10 bucks is all you need!!!

Amazing place to get your sushi and salmon lunch which is also pocket friendly ❤️

Atmosphere: 5

Food: 5

Service: 5

First time experience was amazing. The staff were very welcoming and the service was great. The restaurant has an ambient vibe, perfect for a cozy stop to eat.

I had a wonderful time attending kibo. The service was absolutely exemplary and the mood in the restaurant was wonderful. I'm very happy to report that the sushi was also just as good even though I got two for ten deal. Thanks very much.

Atmosphere: 5

Food: 5

Service: 5

I find the quality of the seaweed in the sushi has gone down. It's chewy and hard to digest. Super disappointed as this was my go to place for sushi.

Atmosphere: 1

Food: 2

Service: 2

Jay’s customer service is amazing! Love the Chicken Gyoza 🥟

Atmosphere: 5

Food: 5

Service: 5

Food is always fresh. Best sushi spot in Lakeshore :)

Atmosphere: 5

Food: 5

Service: 5

New owners~ AZA Sushi is high end quality, great new atmosphere, service impeccable!

Our family’s new favorite local spot.

Atmosphere: 5

Food: 5

Service: 5

I love their sushi, it makes you want to just live there.

Cozy place and great customer service. Will definitely be back whenever I’m in the area

Atmosphere: 5

Food: 5

Service: 5

Amazing atmosphere and helpful staff

Atmosphere: 5

Food: 5

Service: 5

It was my first time trying sushi, and it was really good that made me go there again and try a new one. Loved it

Atmosphere: 5

Food: 5

Service: 5

The takeout is always really nice. Great cash deals as well!

Atmosphere: 5

Food: 5

Service: 5

My take out order was very obviously day old sushi. For both rolls I ordered the rice was crunchy, dry and falling apart, and the taste and smell was very off. If I get sick shortly, I’ll know why. This used to be my favourite spot… so disappointing.

Atmosphere: 1

Food: 1

Service: 1