Souperlicious

the worst is to be sick where you can’t cook for yourself and pit your trust in buying food. i bought soup today , bare oil , no salt and no taste . imagine being sick and then getting soup to make u feel more sick !! this place was always my go to idk what is wrong with but plz don’t buy soup here go to another location . maybe a new cook ? but the worsttt and they never have meat for the soup smh

It was my friend's birthday and we wanted Souperlicious. We got there and ordered our food. After we ordered, we felt inspired to sit down and eat. Especially since it's our friend's birthday. We asked the staff to clean the table and was asked "which table?" So we pointed to the one by the window which was clearly used before by someone else and dirty. The employee told us we cannot sit there because this place is not a dinning restaurant. We said really then, "why is it dirty and why are there bar stools and high tables. This doesn't make sense." The other employee responded and said "because if the inspector comes and see anyone sitting there we'd be in trouble." I said, wow, I'm the customer and I need to worry about your inspector. That's not my business. So just we opted to go into the car to eat instead. Thankfully, we were driving. Imagine if we took the bus. Disappointment was not the word. I wish there was more education surrounding customer service in establishments such as these. It was a simple thing. All we asked was please clean the table. If there was a -1 that would be my review rating. If you look even on Google Business online here, the options they have are dinning, takeout, delivery. We'll never go back to this restaurant. Period.

Atmosphere: 1

Food: 1

Service: 1

First let me say, this is my go to place when it just opened, and I have continued to go up to yesterday I was there. However I will say the food quality and customer service and standards have dropped tremendously. I always buy the Hominy corn/peanut mix, Plantain and Banana as those are the only porridges I eat. I sometimes buy the red peas soup as I’m not a big soup person. However my experience the times have been here in the last few visits have not been great, the porridge is either lacking spices or is too sweet and the customer service is lacking. Upon entering the store on a Saturday afternoon, the cashier had just cashed a customer who paid with cash and was wearing gloves. She then proceeded to ask what I would like, I asked her to change the gloves because she just cashed a customer out and didn’t change the gloves, she looked me dead straight in the eye and said she wasn’t gonna change the gloves as she is the only staff working and wouldn’t be touching the food so there’s no need to. Without even arguing with her, I just told her I won’t be needing anything anymore, and she didn’t care that a customer was walking out the door. People please wash your hands especially when working in a food establishment it’s not if you feel like , it’s a must. As for the gloves they can cause more harm than good as it’s easier to have cross contamination happening. I support black businesses always and never will stop. Just please use this opportunity to do some training with staff.

Food: 2

Service: 1

Recommended dishes: Peanut Porridge, Hominy Corn Porridge

Gave me the wrong patties! Asked for veggies and god beef!

I was here the other day, and had the worst experience. I requested for the sorrel drink and was told that it was done, however there was beet juice. I asked to see the bottle to see the ingredients to know whether I would like it or not prior to paying for it. The staff stuck it up for me to see while standing at the refrigerator, which was quite a distance. I’m not sure if she thought I would steal the product or what. When I asked if she could bring it closer as I could not see she refused. I then told her that I’m no longer interested in the product and paid for what I had received. I will not be going back to this business again. Mississauga location is way better and staff are way nicer and professional.

Atmosphere: 1

Service: 1

Why don’t they have a phone number online, ridiculous.

They fell off water down and full of MSG and one little piece of meat. I will never go back.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Soups

They have the best cornmeal porridge & festival! 10 star for this location they really put love into the food for their customers ????❤️? highly recommended ??

Food: 5

As the name says.

Atmosphere: 5

Food: 5

Service: 5

I love soup from this franchise. Its so needed please tell me what is this that is in my container?? This is not how you make or serve dumpling. This could have been a 5 star review if these were not inside. Fix up pls ?❤️

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Chicken Soup, Corn Soup, Soups

worst customer service. Front counter staff intentionally tell you things are unavailable to avoid not serving customers. Management should look into this and see they are losing money

Atmosphere: 1

Food: 1

Service: 1

Fabulous food, taste ? ? Great.
Fish soup was more dumplings and potatoes, cheap on fish ? ? but broth was excellent. salt fish and ackee pattie barely any filling... Non friendly cashier, moody with big attitude, server was pleasant and welcoming

Atmosphere: 1

Food: 4

Service: 2

Recommended dishes: Fish, Chicken Soup, Dumplings, Soups

First time at this location, customer service was so bad I don’t think I’ll be back. Unless it really convenience me to. Food is good ?

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chicken Soup

Customer service wasn't the best, several menu items unavailable

Soup was cold

Atmosphere: 5

Service: 5

Recommended dishes: Chicken Soup, Soups