I visted to subway by 10:20 pm closing time was 10:30 pm i was on the door a girl said to me that subway was close but she open door for one person who was just 1 sec came first and she served the subway to him. I was so hungry i told her that i just need one subway even it was not closing time. This was worst experience ever I had.
Atmosphere: 1
Food: 1
Service: 1
jaison Varkey
It was a pleasure going on there. I find the place interesting because the Quality of goods served there. It is suitable for ever occasion even it's a snacks, lunch, dinner or anything. You will get a lot of selection for stuff. Th staff there was also quick and prompt next about the ambiance and cleanliness. It was also quite impressive. One my suggestions is that to increase the room size so that you can accommodate more people, more people more customers. Customer is the king. Then you have more kings.
Atmosphere: 4
Food: 5
Service: 5
Marie
Subway – Martinway Plaza (Visit on Sunday, July 13 at 3:25 PM)
I had one of the worst customer service experiences I’ve ever had at this location. I came in and ordered a 6-inch combo with chips and a fountain drink. After paying, I went to sit down and noticed all the tables and seats were greasy and dirty. I had to lay napkins down just to sit, which is unacceptable from a cleanliness standpoint.
The employee working at the time—a short female with an Indian background with black glasses—was extremely rude and unprofessional throughout the visit. She looked irritated the entire time and prepared my sandwich with noticeably less meat than usual. Her attitude made it clear she didn’t want to be there, and she made me and my family feel uncomfortable.
The real issue happened when I started drinking my fountain drink and realized it was completely watered down and tasted sour. I politely approached her and let her know. Instead of being helpful or apologetic, she yelled at me and said, “It’s not my problem, what do you want me to do about it?” I calmly explained that in the past, other employees allowed me to switch to a bottled drink when the machine was off or the drink wasn’t good. She flat-out refused and kept saying the manager wasn’t there.
When I suggested she fix the machine or check it, she snapped back, “You go do it.” I was shocked. I said, “I don’t work here—I don’t get paid to fix your machines.” Her behavior was not only rude but completely unprofessional. Instead of calmly saying there’s an extra charge or offering a reasonable solution, she made it into an unnecessary argument over a small issue.
Eventually, after going back and forth, she told me “yeah, just take it,” in an annoyed tone. I ended up leaving the store, but I looked up the price difference myself online. Just to be fair, I walked back and gave her 50 cents to cover the difference—even though I was never asked to pay it properly, just yelled at and made to feel like I was being a problem.
All of this could’ve been avoided with basic customer service. Had she just said, “I’m sorry the drink isn’t good, I can offer a bottled drink for 50 cents more,” I would’ve paid it gladly—no issue. But the way she spoke to me, told me to fix the machine myself, and acted like my concerns didn’t matter, was completely out of line.
If this is the kind of staff being hired, it’s a bad reflection on the entire Subway brand. I hope management seriously addresses this, because customers shouldn’t be treated like this—especially over something as simple as a fountain drink.
Atmosphere: 1
Food: 1
Service: 1
Prava Shrestha
Customer service is not good...Employee should at least should not be rude to customer they must be friendly so that we want to visit again. So sad
Deevya Khadka
i dont know About the place or anything but the staff Is very rude today exactly at 6.30pm Theres A girl Staff Who is Very Rude Dont even Know how to talk to guest, what kind of staff you guys are Even Providing who dont even Know how Talk Its Like we are Asking for free food
Larry Gillespie
Got there before 10pm (945)… place already locked up. Sign on door says closed at 1030. At 945 counter emptied and door locked
Service: 1
Raheem Ali
They said the washroom out of service, and then she opened it for her friend .
Food: 3
Service: 1
Fabio Gil
Worst sandwich I’ve ever had. Stale bread, rotten spinach, old chicken crumbs. I am not one who doesn’t eat his food even if it’s not good but with this sandwich I had to make an exception.
Atmosphere: 2
Food: 1
Service: 2
Daljit Singh
Worst subway store i ever visited, poor service.
Atmosphere: 1
Food: 1
Service: 1
Ferdous Ahmed Palash
The worst service i have ever experienced in my entire life. visited this place 28 of September 2024 on a Saturday aturday afternoon. After getting inside I kept calling loudly for a sandwich but nobody answered, Then after around three or four minutes later an Indian decent short girl showed up with no intention of serving me. Finally she made me a sandwich in the most lazy way possible, She appeared to be not happy at all working there . Anyway after finishing the sandwich I got some mayo in my hand and I wanted to wash that. She was inside so I had to call her again for another three to four minutes. I could hear her movements inside but she refused to Come out. When she finally came out I asked her to open the washroom but she refused saying that she just mopped the floor and asked me to come back in forty minutes. I hope not to go back in that location ever again and I hope the owner reads this message and removes her otherwise she will destroy this business. Thank you
Lol this subway has been here in this plaza for 20 years. I came here today at 9:37pm and the guy inside locked the door and hid in the bathroom. I drove back around 15 mins later the door was still locked. So the worker was basically hiding in the bathroom before last hour of the work day.
Atmosphere: 1
Food: 1
Service: 1
Manpreet Singh
Rasist washroom is working but guy said it's out of order
Atmosphere: 1
Service: 1
bradleyxdebruin
Quick service great staff but all the fruit flies flying around are pretty gross. Probably won't visit again until the issue is taken care of it's pretty unsanitary to have bugs flying around food.
Jagjeet Brar
Be careful when having your cold drink here, what a nasty place!
Atmosphere: 1
Food: 1
Service: 1
samyak vasani
My order was prepared by a person named Vidhi. She was really professional and made my experience awesome. It was honestly a really good sub with proper amount of portioning.
I visted to subway by 10:20 pm closing time was 10:30 pm i was on the door a girl said to me that subway was close but she open door for one person who was just 1 sec came first and she served the subway to him. I was so hungry i told her that i just need one subway even it was not closing time. This was worst experience ever I had.
Atmosphere: 1
Food: 1
Service: 1
It was a pleasure going on there. I find the place interesting because the Quality of goods served there. It is suitable for ever occasion even it's a snacks, lunch, dinner or anything. You will get a lot of selection for stuff. Th staff there was also quick and prompt next about the ambiance and cleanliness. It was also quite impressive. One my suggestions is that to increase the room size so that you can accommodate more people, more people more customers. Customer is the king. Then you have more kings.
Atmosphere: 4
Food: 5
Service: 5
Subway – Martinway Plaza (Visit on Sunday, July 13 at 3:25 PM)
I had one of the worst customer service experiences I’ve ever had at this location. I came in and ordered a 6-inch combo with chips and a fountain drink. After paying, I went to sit down and noticed all the tables and seats were greasy and dirty. I had to lay napkins down just to sit, which is unacceptable from a cleanliness standpoint.
The employee working at the time—a short female with an Indian background with black glasses—was extremely rude and unprofessional throughout the visit. She looked irritated the entire time and prepared my sandwich with noticeably less meat than usual. Her attitude made it clear she didn’t want to be there, and she made me and my family feel uncomfortable.
The real issue happened when I started drinking my fountain drink and realized it was completely watered down and tasted sour. I politely approached her and let her know. Instead of being helpful or apologetic, she yelled at me and said, “It’s not my problem, what do you want me to do about it?” I calmly explained that in the past, other employees allowed me to switch to a bottled drink when the machine was off or the drink wasn’t good. She flat-out refused and kept saying the manager wasn’t there.
When I suggested she fix the machine or check it, she snapped back, “You go do it.” I was shocked. I said, “I don’t work here—I don’t get paid to fix your machines.” Her behavior was not only rude but completely unprofessional. Instead of calmly saying there’s an extra charge or offering a reasonable solution, she made it into an unnecessary argument over a small issue.
Eventually, after going back and forth, she told me “yeah, just take it,” in an annoyed tone. I ended up leaving the store, but I looked up the price difference myself online. Just to be fair, I walked back and gave her 50 cents to cover the difference—even though I was never asked to pay it properly, just yelled at and made to feel like I was being a problem.
All of this could’ve been avoided with basic customer service. Had she just said, “I’m sorry the drink isn’t good, I can offer a bottled drink for 50 cents more,” I would’ve paid it gladly—no issue. But the way she spoke to me, told me to fix the machine myself, and acted like my concerns didn’t matter, was completely out of line.
If this is the kind of staff being hired, it’s a bad reflection on the entire Subway brand. I hope management seriously addresses this, because customers shouldn’t be treated like this—especially over something as simple as a fountain drink.
Atmosphere: 1
Food: 1
Service: 1
Customer service is not good...Employee should at least should not be rude to customer they must be friendly so that we want to visit again. So sad
i dont know About the place or anything but the staff Is very rude today exactly at 6.30pm Theres A girl Staff Who is Very Rude Dont even Know how to talk to guest, what kind of staff you guys are Even Providing who dont even Know how Talk Its Like we are Asking for free food
Got there before 10pm (945)… place already locked up. Sign on door says closed at 1030. At 945 counter emptied and door locked
Service: 1
They said the washroom out of service, and then she opened it for her friend .
Food: 3
Service: 1
Worst sandwich I’ve ever had. Stale bread, rotten spinach, old chicken crumbs. I am not one who doesn’t eat his food even if it’s not good but with this sandwich I had to make an exception.
Atmosphere: 2
Food: 1
Service: 2
Worst subway store i ever visited, poor service.
Atmosphere: 1
Food: 1
Service: 1
The worst service i have ever experienced in my entire life. visited this place 28 of September 2024 on a Saturday aturday afternoon. After getting inside I kept calling loudly for a sandwich but nobody answered, Then after around three or four minutes later an Indian decent short girl showed up with no intention of serving me. Finally she made me a sandwich in the most lazy way possible, She appeared to be not happy at all working there . Anyway after finishing the sandwich I got some mayo in my hand and I wanted to wash that. She was inside so I had to call her again for another three to four minutes. I could hear her movements inside but she refused to Come out. When she finally came out I asked her to open the washroom but she refused saying that she just mopped the floor and asked me to come back in forty minutes. I hope not to go back in that location ever again and I hope the owner reads this message and removes her otherwise she will destroy this business. Thank you
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Lol this subway has been here in this plaza for 20 years. I came here today at 9:37pm and the guy inside locked the door and hid in the bathroom. I drove back around 15 mins later the door was still locked. So the worker was basically hiding in the bathroom before last hour of the work day.
Atmosphere: 1
Food: 1
Service: 1
Rasist washroom is working but guy said it's out of order
Atmosphere: 1
Service: 1
Quick service great staff but all the fruit flies flying around are pretty gross. Probably won't visit again until the issue is taken care of it's pretty unsanitary to have bugs flying around food.
Be careful when having your cold drink here, what a nasty place!
Atmosphere: 1
Food: 1
Service: 1
My order was prepared by a person named Vidhi. She was really professional and made my experience awesome. It was honestly a really good sub with proper amount of portioning.
Atmosphere: 5
Food: 5
Service: 5
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