Subway
1020 Islington Ave, Etobicoke
(416) 637-3849
Recent Reviews
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I leaned slightly on the glass just to read the menu and was immediately scolded and accused of “breaking it,” even after explaining I wasn’t putting any force on it. The server kept arguing and even talked about me with other customers.
When I took a photo inside the store, she said she was going to call the police. Yes, over a photo.
Completely unprofessional, hostile, and unnecessary behavior. If this is how customers are treated, I would not recommend this place at all.
Atmosphere: 1
Service: 1
I visited store just before closing. The girl who was working behind counter was very polite and patient with my kid. She patiently listened my kid order even though she was busy too. She made my day. She provided us an excellent service.
Atmosphere: 5
Food: 5
Service: 5
Shout-out to Tanisha for providing outstanding customer service. Truly appreciated her professionalism and friendliness.
Atmosphere: 5
Food: 5
Service: 5
Usually i don’t write reviews.
Worst experience at this subway (Gagan)
No cleanliness while making .
Food: 1
Service: 1
When I die and am surrounded by loved ones in hospice, I want the woman who was working Thursday December 4th, 2025 at 8pm to fly to where I am and make me my last sub. This is the greatest sub I have ever had the privilege of eating
Atmosphere: 5
Food: 5
Service: 5
Recently i place an online order , as soon as i reached the store, the cashier- Tanisha over their told me to cancel my online order and will get a full refund as they dont carry that dish with them and no need to worry, i did exactly as she said. In the end i had to fight to get my refund and the other order that i placed in store had 3 hair strands. It was the most pathetic experience of my life ever. Since then i have never visted that location and would advice the same. Tanisha is mostly busy on her phone and least interested in attending the customers as well
Atmosphere: 1
Food: 2
Service: 2
Service stinks and not even responsive to questions. Washrooms closed, I don’t think so, clearly a health violation just so lazy workers don’t have to clean up? Terrible Subway, if you have a choice, don’t bother. Food - vegetables clearly not fresh especially the cucumbers and lettuce. If zero was an option, I’d use it.
Atmosphere: 1
Food: 2
Service: 1
Apparently they had a system glitch so they couldn't process coupons, not advertised properly on the app, and the store wouldn't make any exceptions to charge the equivalent-priced item of the coupon. What's the difference to the corporation, except that they got $5 bucks more out of my pocket? They can over-ride prices all the time on the till for all kinds of reasons.
So I walk out with a $14 regular price for a basic foot-long sub? I might as well go to a proper Shawarma place with much tastier food and help local owners instead of corporation. What disappointing customer service experience. Don't go to Subway unless you are starving and no other options.
Atmosphere: 1
Food: 1
Service: 1
I was totally surprise by the amount of good they gave me!
Atmosphere: 3
Food: 5
Service: 5
Tanisha was awesome! Super friendly, quick, and made my sub just the way I like it. Definitely made the visit better 🙌
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a wonderful experience at Subway thanks to Tanisha. She was very polite, friendly, and professional. She prepared my order exactly the way I wanted, with great attention to detail. Her positive attitude and customer service really stood out and made my visit enjoyable. Keep up the excellent work, Tanisha!
Atmosphere: 5
Food: 5
Service: 5
This was Labour Day and bad service. It was the slimmest subway I have ever eaten
The staff was rude and with 0 customer service and didn’t care about what I was saying
Will not recommend this location
The bread basically crumbled when you touched it. It was SOOO dry and stale
Atmosphere: 4
Food: 1
Service: 4
Kamal is lovely! Service was quick and friendly, location and washrooms both clean.
Atmosphere: 5
Food: 5
Service: 5
Omg the worst place ever the girl Tanisha is disgusting . No hand washing so much attitude the owner pls remove her from the store . She pretends she’s the manager of the store and does not even know how to make a sandwich . Literally the worst customer service by her .
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