A few months ago, I visited this Subway around 8:05 AM, expecting it to be open and ready for service as advertised (8:00 AM). Unfortunately, at that time, the staff was still cleaning, and I was asked to wait 15 minutes before placing an order. The toaster also needed another 10 minutes to heat up. It felt like the store wasn’t genuinely ready for customers, and I left quite disappointed.
Based on that experience, I left a critical review and didn’t intend to return.
However, I happened to stop by again recently—and to my surprise, the experience was noticeably better. The young woman at the counter—who I realized was the same person from last time—recognized me instantly. She took the initiative to call her manager without me saying a word. That gesture caught me off guard, in a good way. Honestly, I felt a little bad afterward because she clearly remembered the situation and wanted to make things right.
The manager came out, kindly asked if everything was okay now, and mentioned he had seen my review. He explained that it does take some time to get things up and running in the morning. While I still believe an 8 AM opening should mean being fully ready by that time, I genuinely appreciated their effort to acknowledge the feedback and follow up in person.
Also, credit where it’s due: the staff member who makes the subs was not only proactive and professional—but I’ll admit—she’s also pretty cute lol 😊
Thanks to that thoughtful gesture and the improved service, I’m updating my rating to 4 stars. It’s not just about getting it right, but also about how you handle things when they go wrong—and this team handled it well.
Bijal kargthra
Shout out to Manpreet, I m extremely happy with vegetarian sandwich she made for me....It was exactly how I wanted. Highly recommend....Thank you.
ravinder sandhu8621
It was a great experience, manpreet was the one serving. She is friendly.
Michael Mesbahi
Riyal, with a very pleasant smile and attitude, took our order eagerly and went above and beyond to accommodate us today. Normally my experience at The Subway isn't very special but today Riya changed all that.
Gaurav Kumar
Been visiting the location over the last 2 years mostly during the lunch time. The store is clean and the staff is great. One of the staff member “Kamal” has been there for long and placing orders with her has been super easy. Always recommends newly launched subs or sauces and does remember your go to sandwich is a plus. My go to store.
jatin
One of the best subway and the guy named Jeetu is really very nice and polite person
Muskan rajput
Great service and friendly environment created by employees. I was so confused what should I get. Kamal recommended me and customized my sandwich lil bit which turns out perfect and delicious. I was very satisfied with her customer service.
Vedagna Raval
Manpreet was super fast with her work. All the stars for her
Kush vyas
Just had foot long, great service by meet and jeetu, thanks will visit again…
Brain Diesel
Subway restaurants are pretty standard. Good healthier food choices in a brightly coloured but kinda bleak atmosphere. They have the vibe of a cafeteria. I docked a point because I hate the tip prompt at the end of the transaction. I go to fast food restaurants when I want a quick bite and don't want to tip.
Great customer service from Ishpreet, clean and friendly attitude. 💯💯
David \u0026 Trisha
Enjoyed a delicious simple cold cut turkey sandwich with my husband this Sunday evening. Thank you Riya for the great customer service!
Jay Funston
Riya’s service was incredible. She was very patient with my children as they ordered and made sure everything was as they asked
lokesh kumar
It was a great experience, the staff named Riya was very polite and helpful with my order.
David Lazzaro
Wouldn't let my daughter use the washroom. She said both of them were out of service. I find that hard to believe and I'm sure there's some kind of requirements for food establishments to have functional washrooms.
Updated Review – 4⭐️
A few months ago, I visited this Subway around 8:05 AM, expecting it to be open and ready for service as advertised (8:00 AM). Unfortunately, at that time, the staff was still cleaning, and I was asked to wait 15 minutes before placing an order. The toaster also needed another 10 minutes to heat up. It felt like the store wasn’t genuinely ready for customers, and I left quite disappointed.
Based on that experience, I left a critical review and didn’t intend to return.
However, I happened to stop by again recently—and to my surprise, the experience was noticeably better. The young woman at the counter—who I realized was the same person from last time—recognized me instantly. She took the initiative to call her manager without me saying a word. That gesture caught me off guard, in a good way. Honestly, I felt a little bad afterward because she clearly remembered the situation and wanted to make things right.
The manager came out, kindly asked if everything was okay now, and mentioned he had seen my review. He explained that it does take some time to get things up and running in the morning. While I still believe an 8 AM opening should mean being fully ready by that time, I genuinely appreciated their effort to acknowledge the feedback and follow up in person.
Also, credit where it’s due: the staff member who makes the subs was not only proactive and professional—but I’ll admit—she’s also pretty cute lol 😊
Thanks to that thoughtful gesture and the improved service, I’m updating my rating to 4 stars. It’s not just about getting it right, but also about how you handle things when they go wrong—and this team handled it well.
Shout out to Manpreet, I m extremely happy with vegetarian sandwich she made for me....It was exactly how I wanted. Highly recommend....Thank you.
It was a great experience, manpreet was the one serving. She is friendly.
Riyal, with a very pleasant smile and attitude, took our order eagerly and went above and beyond to accommodate us today. Normally my experience at The Subway isn't very special but today Riya changed all that.
Been visiting the location over the last 2 years mostly during the lunch time. The store is clean and the staff is great. One of the staff member “Kamal” has been there for long and placing orders with her has been super easy. Always recommends newly launched subs or sauces and does remember your go to sandwich is a plus. My go to store.
One of the best subway and the guy named Jeetu is really very nice and polite person
Great service and friendly environment created by employees. I was so confused what should I get. Kamal recommended me and customized my sandwich lil bit which turns out perfect and delicious. I was very satisfied with her customer service.
Manpreet was super fast with her work. All the stars for her
Just had foot long, great service by meet and jeetu, thanks will visit again…
Subway restaurants are pretty standard. Good healthier food choices in a brightly coloured but kinda bleak atmosphere. They have the vibe of a cafeteria. I docked a point because I hate the tip prompt at the end of the transaction. I go to fast food restaurants when I want a quick bite and don't want to tip.
Restaurantji Recommends
Great customer service from Ishpreet, clean and friendly attitude. 💯💯
Enjoyed a delicious simple cold cut turkey sandwich with my husband this Sunday evening. Thank you Riya for the great customer service!
Riya’s service was incredible. She was very patient with my children as they ordered and made sure everything was as they asked
It was a great experience, the staff named Riya was very polite and helpful with my order.
Wouldn't let my daughter use the washroom. She said both of them were out of service. I find that hard to believe and I'm sure there's some kind of requirements for food establishments to have functional washrooms.
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