They take online orders for subs then when you go there they start saying we don’t have stock for some of the things and they would be the common things like mozzarella cheese!
Kiranjit Kaur
If there was negative rating for service I would’ve chosen that. The girl who made our sandwiches was super unprofessional. We ordered 4 sandwiches and I politely asked her to grill the sandwiches and she said she can’t her exact words were “I can’t do it, it takes too long I have other customers” mind you there was only one person behind us. Then we told her to grill them please again she aggressively grabbed one of the sandwich and put it on the grill. She was highly unprofessional. And at the checkout I handed her the cash and the return money she just smashed it on the counter didn’t even try to hand me the cash. I would suggest you all don’t go at this location. She was very rude. Imagine telling a customer I’m busy I can’t fulfill your request which takes like less the. 2 minutes. This is obnoxious.
ijm ijm
I recently visited a Subway restaurant, and I must say, it was an outstanding experience from start to finish. The moment I walked in, I was greeted by a fresh, clean environment with spotless floors and a well-organized counter. The entire place smelled amazing, with the aroma of freshly baked bread filling the air.
The staff was incredibly friendly and efficient, taking the time to ensure my order was made exactly to my liking. They wore gloves, kept their workstation immaculate, and maintained a high level of hygiene throughout the process. Every ingredient looked fresh and vibrant, from the crisp lettuce to the perfectly sliced meats and cheeses.
My sandwich was absolutely delicious—perfectly toasted, packed with fresh ingredients, and bursting with flavor. I also appreciated the variety of options, from classic favorites to healthier choices. The drink station and seating area were equally clean and well-maintained, making my dining experience even more enjoyable.
Overall, this Subway exceeded my expectations in every way. If you’re looking for a quick, fresh, and satisfying meal in a clean and welcoming environment, this is the place to go. Highly recommend!
Jaspreet Kaur
Horrible customer service by an old lady. She is very rude and she don’t want to listen customers. Its almost 3 times i have experienced the same behaviour from an old lady.
Simran Kaur Saunta
The best customer service we have experienced at a Subway. The older lady helping out with our order was extremely warm and courteous and made the experience so pleasant and happy!!
Martin Vanderstarren
There was no other customers present and I ordered 1 footlong sub, 2 snackwich bundles. The snack with bread was very stale, I ordered a BLT and Turkey Ranch snackwich. She made one of them a ham snackwich and she forgot the sides for the snackwich bundles. Very disappointing experience and I will not be returning to the Kipling/Rexdale location. This was not the first bad experience.
Raj Patel
Order from app, didn’t packed well. Not happy with food. Didn’t cut the sandwich properly.
Food: 1
Service: 1
Anohit Sharma
Yesterday i ordered 2 chicken teriyaki and i got all veggie delite. Just got 6" chicken one rest of it was all veggie. Went there to rectify my order but they didnot do anything for it. Stood there for like half an hour and came back.
Atmosphere: 1
Food: 1
Service: 1
Christina Tran
I come here often pretty late, usually an hour before closing and service is always super fast. Everyone who makes my sandwich is friendly and easy-going. Lots of parking in front & on the side.
I use my app to collect points and I redeem when I have enough. Place is tidy and quiet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Pizza Sub Melt, Steak & Cheese 210 Cals, Chocolate Chunk, Red Velvet Cookie
Dirtiest Subway I've seen to date, it also often has people with a cart occupying the seats without purchase
Atmosphere: 1
Food: 2
Service: 1
Sehajpreet Kaur
I ordered from mobile app and when i went to pick up the order the lady told me that they don’t have veggie patty and it was just 4 in the afternoon and they are open till 12 pm. So what about the customers who are vegetarian. And they lady told me that the delivery will come on tuesday and it is just Thursday today. So the store will not have the veggie option for 4 more days. And i don’t wanna forget to mention that the service was really bad.
Atmosphere: 1
Food: 1
Service: 1
Manpreet Kaur
Very bad customer service. I called to them and she was not letting me speak and was very rude. When I asked her name she was still speaking and completely ignoring me like can you let me speak.
Atmosphere: 1
Food: 1
Service: 1
Darsh Patel
The worker there was nice, I only went in for a drink but she was just so heartwarming
Srushti Devani
HORRIBLE CUSTOMER SERVICE BY OLD LADY…
I recently had an unfortunate experience at Subway, which was primarily due to the behavior of one of the employees. The staff member, an older lady, displayed a lack of basic customer service skills. When I politely asked for my sandwich to be grilled, she was dismissive and rude, offering excuses instead of addressing my request properly.
I also requested a small customization, and her reaction was unprofessional, as she made unpleasant faces and acted as if it was a burden. Throughout the interaction, there was no apology or attempt to provide better service.
It's disappointing to be treated this way as a customer, especially when politeness and respect should be a standard. I strongly suggest that the management address this issue with the staff member to ensure other customers do not have a similarly negative experience.
They take online orders for subs then when you go there they start saying we don’t have stock for some of the things and they would be the common things like mozzarella cheese!
If there was negative rating for service I would’ve chosen that.
The girl who made our sandwiches was super unprofessional. We ordered 4 sandwiches and I politely asked her to grill the sandwiches and she said she can’t her exact words were “I can’t do it, it takes too long I have other customers” mind you there was only one person behind us. Then we told her to grill them please again she aggressively grabbed one of the sandwich and put it on the grill. She was highly unprofessional. And at the checkout I handed her the cash and the return money she just smashed it on the counter didn’t even try to hand me the cash.
I would suggest you all don’t go at this location. She was very rude.
Imagine telling a customer I’m busy I can’t fulfill your request which takes like less the. 2 minutes. This is obnoxious.
I recently visited a Subway restaurant, and I must say, it was an outstanding experience from start to finish. The moment I walked in, I was greeted by a fresh, clean environment with spotless floors and a well-organized counter. The entire place smelled amazing, with the aroma of freshly baked bread filling the air.
The staff was incredibly friendly and efficient, taking the time to ensure my order was made exactly to my liking. They wore gloves, kept their workstation immaculate, and maintained a high level of hygiene throughout the process. Every ingredient looked fresh and vibrant, from the crisp lettuce to the perfectly sliced meats and cheeses.
My sandwich was absolutely delicious—perfectly toasted, packed with fresh ingredients, and bursting with flavor. I also appreciated the variety of options, from classic favorites to healthier choices. The drink station and seating area were equally clean and well-maintained, making my dining experience even more enjoyable.
Overall, this Subway exceeded my expectations in every way. If you’re looking for a quick, fresh, and satisfying meal in a clean and welcoming environment, this is the place to go. Highly recommend!
Horrible customer service by an old lady. She is very rude and she don’t want to listen customers. Its almost 3 times i have experienced the same behaviour from an old lady.
The best customer service we have experienced at a Subway. The older lady helping out with our order was extremely warm and courteous and made the experience so pleasant and happy!!
There was no other customers present and I ordered 1 footlong sub, 2 snackwich bundles. The snack with bread was very stale, I ordered a BLT and Turkey Ranch snackwich. She made one of them a ham snackwich and she forgot the sides for the snackwich bundles. Very disappointing experience and I will not be returning to the Kipling/Rexdale location. This was not the first bad experience.
Order from app, didn’t packed well. Not happy with food. Didn’t cut the sandwich properly.
Food: 1
Service: 1
Yesterday i ordered 2 chicken teriyaki and i got all veggie delite. Just got 6" chicken one rest of it was all veggie. Went there to rectify my order but they didnot do anything for it. Stood there for like half an hour and came back.
Atmosphere: 1
Food: 1
Service: 1
I come here often pretty late, usually an hour before closing and service is always super fast. Everyone who makes my sandwich is friendly and easy-going. Lots of parking in front & on the side.
I use my app to collect points and I redeem when I have enough. Place is tidy and quiet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Pizza Sub Melt, Steak & Cheese 210 Cals, Chocolate Chunk, Red Velvet Cookie
Very good service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dirtiest Subway I've seen to date, it also often has people with a cart occupying the seats without purchase
Atmosphere: 1
Food: 2
Service: 1
I ordered from mobile app and when i went to pick up the order the lady told me that they don’t have veggie patty and it was just 4 in the afternoon and they are open till 12 pm. So what about the customers who are vegetarian. And they lady told me that the delivery will come on tuesday and it is just Thursday today. So the store will not have the veggie option for 4 more days. And i don’t wanna forget to mention that the service was really bad.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service. I called to them and she was not letting me speak and was very rude. When I asked her name she was still speaking and completely ignoring me like can you let me speak.
Atmosphere: 1
Food: 1
Service: 1
The worker there was nice, I only went in for a drink but she was just so heartwarming
HORRIBLE CUSTOMER SERVICE BY OLD LADY…
I recently had an unfortunate experience at Subway, which was primarily due to the behavior of one of the employees. The staff member, an older lady, displayed a lack of basic customer service skills. When I politely asked for my sandwich to be grilled, she was dismissive and rude, offering excuses instead of addressing my request properly.
I also requested a small customization, and her reaction was unprofessional, as she made unpleasant faces and acted as if it was a burden. Throughout the interaction, there was no apology or attempt to provide better service.
It's disappointing to be treated this way as a customer, especially when politeness and respect should be a standard. I strongly suggest that the management address this issue with the staff member to ensure other customers do not have a similarly negative experience.
Atmosphere: 1
Food: 1
Service: 1
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