Stood in line for about 3 mins waiting for “A” cashier to call next person. Ended up just using the self checkout machine to order two donuts. I understand it was a bit busy in the restaurant, perhaps have a sign or periodically check the line
Atmosphere: 1
Food: 4
Service: 1
Obada Alo
I got disgusting chunks in my coffee ??? it’s a black coffee, where are these chunks even from??????
Atmosphere: 1
Food: 1
Service: 1
Shay
Fast service, I usually order online on the app and I receive my order right away, no wait, no issues. Busy parking lot, great location, there’s a Power Yoga Canada next door, Burger Legend, and Mr. Sub.
Atmosphere: 4
Food: 4
Service: 4
Greenocean
Title: Disappointing Customer Service Experience
I have been a regular customer at this Tim Hortons location, but my recent experience on Christmas Eve was incredibly disappointing. I placed a breakfast order for my family, including vegetarian items. Since previous orders had been mixed up (e.g., sausage added to an egg and cheese order), I wanted to ensure everything was correct.
Initially, the cashier struggled to follow the order, but thankfully, another cashier stepped in to fix it. However, when we reached the drive-thru window, we encountered unprofessional and disrespectful behavior from the staff. Three employees were mocking us, rolling their eyes, laughing, and speaking in their own language. It was clear they were making fun of us.
I confronted them and asked what was so funny, but instead of apologizing, they continued their rude behavior. As a customer, I have the right to ensure my order is correct, especially when dietary preferences are involved. Mocking a customer for being diligent about their order is unacceptable.
I reported the incident to the supervisor, but she didn’t seem to take it seriously. This lack of accountability is disheartening.
To make matters worse, one of the staff members involved is someone I’ve noticed before for consistently poor customer service. She is often rude, unhelpful, and has a bad attitude toward customers.
I’ve never written a Google review before in terms of customer service, but I felt compelled to do so because no customer should have to endure such behavior. Tim Hortons needs to address the service quality at this location and ensure their staff is respectful and professional.
Service: 1
Christian PlayZ
Went in there to make a quick pit stop around 11pm to grab something quick to eat. Employees looked at me and didn’t greet me or say can I grab you anything. Stood there for 5 min, place was completely empty. So after that time I just left. No point of bringing my business there. Good job Tim Horten’s, great customer service.
MP
I frequent this location often. There is a lot of parking and it’s a warm atmosphere. I want to shout out one of their specific employees named Bert. He’s always friendly, speedy and kind!! By far one of the best people at this restaurant. Thank you to all of the employees who work hard day in and day out. We appreciate you.
Parking: Ample parking.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Everything Bagel with Butter
R Pai
Busy location but good service
Atmosphere: 5
Food: 5
Service: 5
Matteo T
Just assume your order will be made incorrectly.
Jasneet kaur
Too much disappointed, takes half hour to prepare a bowl, very bad service
Service: 1
abul bhuiyan
Very busy timi. Service are good, washroom clean. Keep up all the good work.
Bagel Bar Is super quick plus the staff at window very friendly and polite especially Rose the with a mask. Definitely would come again!
Parking: Very spacious and A lot
Wheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wraps
Mario Zitacuaro
If your time is worthless, you can come and waste it here. It took them 22 minutes to give me a coffee and a donut. It is worth mentioning that there was only one client before me. I don't want to imagine what would happen with a line of 10 customers. Would it take 220 minutes to sell you a coffee?
Atmosphere: 2
Food: 5
Service: 1
Yaryna Sanotska
their service is big 0, spoiled my mood for the whole day. Thank you.
Service: 1
kush sharma
Great service and a friendly staff. Definitely gonna comeback.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Butter
flordeliza baraoil
Front staff is very attentive and Quick. My coffee is nice and fresh the bagel bar was quick the food is good . Definitely would come back again.
Parking: very spacious and a lot.
Wheelchair accessibility: it's very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Butter, Wraps
Stood in line for about 3 mins waiting for “A” cashier to call next person. Ended up just using the self checkout machine to order two donuts. I understand it was a bit busy in the restaurant, perhaps have a sign or periodically check the line
Atmosphere: 1
Food: 4
Service: 1
I got disgusting chunks in my coffee ???
it’s a black coffee, where are these chunks even from??????
Atmosphere: 1
Food: 1
Service: 1
Fast service, I usually order online on the app and I receive my order right away, no wait, no issues. Busy parking lot, great location, there’s a Power Yoga Canada next door, Burger Legend, and Mr. Sub.
Atmosphere: 4
Food: 4
Service: 4
Title: Disappointing Customer Service Experience
I have been a regular customer at this Tim Hortons location, but my recent experience on Christmas Eve was incredibly disappointing. I placed a breakfast order for my family, including vegetarian items. Since previous orders had been mixed up (e.g., sausage added to an egg and cheese order), I wanted to ensure everything was correct.
Initially, the cashier struggled to follow the order, but thankfully, another cashier stepped in to fix it. However, when we reached the drive-thru window, we encountered unprofessional and disrespectful behavior from the staff. Three employees were mocking us, rolling their eyes, laughing, and speaking in their own language. It was clear they were making fun of us.
I confronted them and asked what was so funny, but instead of apologizing, they continued their rude behavior. As a customer, I have the right to ensure my order is correct, especially when dietary preferences are involved. Mocking a customer for being diligent about their order is unacceptable.
I reported the incident to the supervisor, but she didn’t seem to take it seriously. This lack of accountability is disheartening.
To make matters worse, one of the staff members involved is someone I’ve noticed before for consistently poor customer service. She is often rude, unhelpful, and has a bad attitude toward customers.
I’ve never written a Google review before in terms of customer service, but I felt compelled to do so because no customer should have to endure such behavior. Tim Hortons needs to address the service quality at this location and ensure their staff is respectful and professional.
Service: 1
Went in there to make a quick pit stop around 11pm to grab something quick to eat. Employees looked at me and didn’t greet me or say can I grab you anything. Stood there for 5 min, place was completely empty. So after that time I just left. No point of bringing my business there. Good job Tim Horten’s, great customer service.
I frequent this location often. There is a lot of parking and it’s a warm atmosphere. I want to shout out one of their specific employees named Bert. He’s always friendly, speedy and kind!! By far one of the best people at this restaurant. Thank you to all of the employees who work hard day in and day out. We appreciate you.
Parking: Ample parking.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Everything Bagel with Butter
Busy location but good service
Atmosphere: 5
Food: 5
Service: 5
Just assume your order will be made incorrectly.
Too much disappointed, takes half hour to prepare a bowl, very bad service
Service: 1
Very busy timi. Service are good, washroom clean. Keep up all the good work.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Bagel Bar Is super quick plus the staff at window very friendly and polite especially Rose the with a mask. Definitely would come again!
Parking: Very spacious and A lot
Wheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wraps
If your time is worthless, you can come and waste it here. It took them 22 minutes to give me a coffee and a donut. It is worth mentioning that there was only one client before me. I don't want to imagine what would happen with a line of 10 customers. Would it take 220 minutes to sell you a coffee?
Atmosphere: 2
Food: 5
Service: 1
their service is big 0, spoiled my mood for the whole day. Thank you.
Service: 1
Great service and a friendly staff. Definitely gonna comeback.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Butter
Front staff is very attentive and Quick. My coffee is nice and fresh the bagel bar was quick the food is good . Definitely would come back again.
Parking: very spacious and a lot.
Wheelchair accessibility: it's very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel with Butter, Wraps
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