Super busy location at 9am, but the drive-thru moved pretty quickly. Staff were friendly .
Food: 5
Service: 5
Harsha Srinivasan
The level of service is abysmal. I ordered a loaded box and as they were serving it to me started oozing a milky liquid. Had them switch it out and lo and behold no cutlery in the bag. I am unsure of how I am expected to eat and as I come on here to leave a review. I see they are similarly rated for the poor service by others as well. Y'all should train your people more and reduce your menu to staff accordingly. Way too many people bumping into each other within that small shop.
Andres Martinez
Do you purposely get all the orders wrong?? Please fire everyone and rehire to try again…
Yesterday. toasted bagel with butter… there was 0 butter on the bagel. Today a medium double double with a QUARTER front vanilla… DO YOU KNOW WHAT A QUARTER IS?! 25% of the final amount! DO YOU KNOW WHAT A % IS?
Anyways… now I gotta drink a WHOLE FRENCH VANILLA. didn’t really want to start my day with a pile of sugar and hot water…
Maybe get the employees a 3rd grade math teacher for a day🤦♂️🤦♂️
Food: 1
Yasik Yazva
Worst timhorton . You can throw Canadian money in the trash , no one needs it . (Refused to accept cash.)
lostweirdgirl
Great experience here. I usually skip the other Timmie’s down the road and go to this one as what order has more consistency than other Tim's, as from my own personal experience. I order an iced Capp with oat milk instead of the usual cream and it comes out good each time.
Atmosphere: 5
Food: 5
Service: 5
Uzra Khabibi
Thank you Andrea for always making our mornings better! She’s very kind and friendly always greeting us and remembering our orders we appreciate your kindness😊
Service: 5
Ezana Michael
Andrea is the best and makes my mornings every day!! Her experience in customer service makes her an asset to the tims staff and i see how she makes her coworkers better as a leader.
Atmosphere: 5
Food: 5
Service: 5
Agrima Sharma
If i could go by not giving any stars for the service i would. Visited the store on Monday Morning Dec 2,2024. The staff was not at all welcoming. Very rude. Gave my order wrong and both the women were very rude and felt like they were forced to work there. The management should look into training their staff on how to be nice to people instead replying to every comment with a link.
Atmosphere: 1
Food: 2
Service: 1
Rahul Prajapati
Never seen this type of service ever at tims! Stuff is super rude! First they give wrong order and when you ask to give you correct order. They make weird faces!!!
Service: 1
LoreinRachel Rego
Extremely rude staff inadequate service didn’t even repeat the order and ended giving the wrong order
Anish took our order through drive thru and he truly made our day!! Big respect for him.
Service: 5
Jashan Saini
Took more than half an hour for preparing my order.
Atmosphere: 1
Food: 1
Service: 1
Kateryna Kobyliatska
Terrible service. Waiting for an order is very long.
Atmosphere: 1
Food: 3
Service: 1
Mykola Chaban
Today Oct 27 2024 11:30 I visited this location and was very disappointed by the service. I went through the drive-thru, ordered coffee and a couple of flatbreads, and was asked to wait in the parking lot while my order was prepared. After waiting around 15 minutes with no sign of my order, I decided to go inside to check on it.
Inside, I was surprised by the chaos. There were about eight employees working, but no one seemed to have any idea where my order was or who was responsible for it. They kept pointing fingers at each other, and no one took ownership of the situation. Frustrated, I asked to speak to a supervisor, but that only added more wait time, as I stood there for a few more minutes before anyone came over to assist me.
When the supervisor finally arrived, she seemed unsure of the situation and hesitant to communicate openly. I asked her name so I could document my experience accurately, but she was unwilling to give it, which added to my frustration.Eventually, she told me my order wasn’t ready because, apparently, no one on the team knew how to prepare the food I had ordered. I felt like they weren’t trained properly, and their teamwork and communication were severely lacking.
In my opinion, a location like this, which should be a quick and convenient option, needs to address these staffing and training issues. Having eight people on the team, yet no one available or trained to complete basic orders, is unacceptable. There needs to be clear leadership and accountability, so customers don’t end up waiting endlessly without an explanation.
This experience has made me rethink visiting this location in the future. I hope management sees this review and takes it seriously enough to make some improvements in training, communication, and accountability.
Super busy location at 9am, but the drive-thru moved pretty quickly. Staff were friendly .
Food: 5
Service: 5
The level of service is abysmal. I ordered a loaded box and as they were serving it to me started oozing a milky liquid. Had them switch it out and lo and behold no cutlery in the bag. I am unsure of how I am expected to eat and as I come on here to leave a review. I see they are similarly rated for the poor service by others as well. Y'all should train your people more and reduce your menu to staff accordingly. Way too many people bumping into each other within that small shop.
Do you purposely get all the orders wrong?? Please fire everyone and rehire to try again…
Yesterday. toasted bagel with butter… there was 0 butter on the bagel.
Today a medium double double with a QUARTER front vanilla… DO YOU KNOW WHAT A QUARTER IS?! 25% of the final amount! DO YOU KNOW WHAT A % IS?
Anyways… now I gotta drink a WHOLE FRENCH VANILLA. didn’t really want to start my day with a pile of sugar and hot water…
Maybe get the employees a 3rd grade math teacher for a day🤦♂️🤦♂️
Food: 1
Worst timhorton . You can throw Canadian money in the trash , no one needs it . (Refused to accept cash.)
Great experience here. I usually skip the other Timmie’s down the road and go to this one as what order has more consistency than other Tim's, as from my own personal experience. I order an iced Capp with oat milk instead of the usual cream and it comes out good each time.
Atmosphere: 5
Food: 5
Service: 5
Thank you Andrea for always making our mornings better! She’s very kind and friendly always greeting us and remembering our orders we appreciate your kindness😊
Service: 5
Andrea is the best and makes my mornings every day!! Her experience in customer service makes her an asset to the tims staff and i see how she makes her coworkers better as a leader.
Atmosphere: 5
Food: 5
Service: 5
If i could go by not giving any stars for the service i would. Visited the store on Monday Morning Dec 2,2024. The staff was not at all welcoming. Very rude. Gave my order wrong and both the women were very rude and felt like they were forced to work there. The management should look into training their staff on how to be nice to people instead replying to every comment with a link.
Atmosphere: 1
Food: 2
Service: 1
Never seen this type of service ever at tims! Stuff is super rude! First they give wrong order and when you ask to give you correct order. They make weird faces!!!
Service: 1
Extremely rude staff inadequate service didn’t even repeat the order and ended giving the wrong order
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Fine 🤗
Atmosphere: 4
Service: 4
Anish took our order through drive thru and he truly made our day!! Big respect for him.
Service: 5
Took more than half an hour for preparing my order.
Atmosphere: 1
Food: 1
Service: 1
Terrible service.
Waiting for an order is very long.
Atmosphere: 1
Food: 3
Service: 1
Today Oct 27 2024 11:30 I visited this location and was very disappointed by the service. I went through the drive-thru, ordered coffee and a couple of flatbreads, and was asked to wait in the parking lot while my order was prepared. After waiting around 15 minutes with no sign of my order, I decided to go inside to check on it.
Inside, I was surprised by the chaos. There were about eight employees working, but no one seemed to have any idea where my order was or who was responsible for it. They kept pointing fingers at each other, and no one took ownership of the situation. Frustrated, I asked to speak to a supervisor, but that only added more wait time, as I stood there for a few more minutes before anyone came over to assist me.
When the supervisor finally arrived, she seemed unsure of the situation and hesitant to communicate openly. I asked her name so I could document my experience accurately, but she was unwilling to give it, which added to my frustration.Eventually, she told me my order wasn’t ready because, apparently, no one on the team knew how to prepare the food I had ordered. I felt like they weren’t trained properly, and their teamwork and communication were severely lacking.
In my opinion, a location like this, which should be a quick and convenient option, needs to address these staffing and training issues. Having eight people on the team, yet no one available or trained to complete basic orders, is unacceptable. There needs to be clear leadership and accountability, so customers don’t end up waiting endlessly without an explanation.
This experience has made me rethink visiting this location in the future. I hope management sees this review and takes it seriously enough to make some improvements in training, communication, and accountability.
Atmosphere: 1
Service: 1
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