Tim Hortons

245 Dixon Rd, Etobicoke
(416) 243-6115

Recent Reviews

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Puneet Kaur Gill

Customer service is so good. Always greets with a big smile

lizzie rich

Absolutely disappointed with the experience I had at this location today. I came in about 15 minutes ago, and what I witnessed was truly upsetting.

After placing my order, I was waiting on the side for my food. Literally a second after I ordered it, while the young Black staff member was preparing my bagel, another staff member, a young Indian woman, began yelling at her in front of customers. She spoke to her in an aggressive tone, accusing her of not listening, even though she was clearly already making the order.

She kept rushing her like she expected the bagel to be made in one second, like she was Superman or something. It just didn’t make any sense and came off as incredibly disrespectful.

I don’t know if it was something deeper, but it genuinely felt wrong. It was hard to watch. It’s moments like this that make me feel like customer service and basic respect in some places are disappearing.

Rei Mania

Perfect experience, great workers and excellent customer service.

Food and drinks always made with care and love. Here the employees go above and beyond to make sure you leave happy the true Tim Hortons way.

My go to Tim’s from now on!

Manjinder Grewal

Very nice service

Brian Smoothie

On the 24th of June I came to this tims and found out that Sawyer is an awful employee; service without a smile, impulsive, almost got my order wrong. I like the time when every tims order tasted fresh and I would hear have a nice day but I got none of that rather I got a stale doughnut and a frown to send me off. The place had no place to sit so I was forced to leave the restaurant but a positive is it was clean

Huriya Ashraf

The servers are okay but there is this one cashier who is not only rude but had been racist and judgemental to me and many other people around me.
She does not know how to talk to customers and had a childish behaviour. I asked her for napkins and she was pretending to not listen for 2 minutes straight.

Ahmed Omar

Good service and good workers , kushaboo very nice

Atmosphere: 5

Food: 5

Service: 5

Awet Mihreteab

Vegetarian options: A lot

Dietary restrictions: No

Parking: Good

Kid-friendliness: Yes

Atmosphere: 5

Food: 5

Service: 5

Fida Mustafa

Rupinder was so kind to costumers

Vegetarian options: It’s ok

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake

Sukhmanjot Kaur

Staff is really polite and the service is fast.my experience was excellent ✨

Atmosphere: 5

Food: 5

Service: 5

Tiago Ourique

Very disappointed, when on the store hours online says it opens at 5 and they make you wait 30 mins in the cold because they are not ready and then they lie to you saying the store only opens at 5.30. They are immature with there work ethics. And on the door it says store hours opens at 6. We'll someone has to update the info. I'm on my way to work I check online and it says 5 so you all should honor your hours online and not make up your own time to open.

Atmosphere: 1

Food: 3

Service: 3

Rupinder Kaur

Great customer service

Dean K

The staff at this location are the best. I started coming here in the mornings as it is on my way to work. I've been coming for the last 4 months, and they greet me by my name and are very friendly. Today, I got a special note with my order and just made my day brighter. Thank you!

Atmosphere: 4

Food: 4

Service: 5

Raman Giridhar

This branch at Dixin is very good with most of the staff provide very efficient service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Everything Bagel, Croissant

Kelsie Polano-Newell

Always the friendliest staff at this location! Coffee, a warm greeting, and a smile :)

Food: 5

Service: 5

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