It's a shame how this location degraded, they used to have just the same standard in donuts as any other Tim Horton's but now they cut corners by having a fingernail worth of cream in the Boston cream and people are just not hospitable like they used to 7-9 years ago
A Venkat
Best experience I have had with interacting with employees and they provide excellent customer service.
Great team, environment and cleanliness. Best place to go for food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Farmers Wraps
Gamer In Real Life G.I.R.L
I hope management takes the time to read this feedback. As a regular customer—nearly every day—I choose this location for the quality of the products, particularly the Ice Capps. However, I’ve noticed a decline in customer service and attention to detail lately, making my visits feel more like a waste of time and money. Additionally, the quality of the Ice Capps has deteriorated; they often aren’t mixed well, resulting in a more creamy texture than coffee flavor. What can I do? I am in love with them and look forward to them everyday so imagine my disappointment when it doesn't taste good or the lid isn't placed properly and it spills OR biggest pet peeve is them not filling the cup the way they should. The price i s raised, but there is less product.
There are, however, some exceptional employees who make a difference. One person, whom I believe is named Tanya, always greets me with a smile and takes the time to chat, making me feel valued as a loyal customer. There's also a kind young woman who checks in on me, and a gentleman who is always pleasant and I saw him helping with deliveries (October 16th).
That said, the decision to implement a timer for employees has created a hurried atmosphere that feels overwhelming. I often feel rushed as change is tossed back to me, and I hear "next order ready" even when there’s no one in line behind me. This hurried pace causes me significant anxiety, making it difficult to ensure I receive the correct order. I should not have to fear as a customer to say something if I am paying and something was done incorrectly. It's almost as if they try to hurry you so you cannot say anything. 30 seconds on a timer for each customer is insane to me.
Unfortunately, I must address one particular gentleman who works mornings. Ever since I voiced a concern about my Ice Capp, he has been noticeably unfriendly. I don’t seek confrontation, but his demeanor makes it difficult to engage positively and I am most likely going to stop coming to this location (or at least the morning). I believe a little more training in customer interaction for front-line staff—whether at the drive-thru or at the counter—could greatly improve the experience. These employees represent the first interaction of the day for many of us, and a more welcoming approach would truly enhance our mornings. There are other reviews commenting on the same thing so more training is definitely needed. Everything from the greeting to the way they take the order should be reviewed. A simple, "good morning, welcome to Tim Hortons, how can I help you?" would go such a long way.
Good service at that place thank u so much
Atmosphere: 5
Food: 5
Service: 5
It's a shame how this location degraded, they used to have just the same standard in donuts as any other Tim Horton's but now they cut corners by having a fingernail worth of cream in the Boston cream and people are just not hospitable like they used to 7-9 years ago
Best experience I have had with interacting with employees and they provide excellent customer service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crispy Chicken Cravable Sandwich
I like to visit this place to take out my lunch. staff members are friendly. A staff member named Kamaljeet is so professional and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Ordered breakfast sandwich & beverages from drive through, got a good meal & service as well from the team member Kamaljeet. It has friendly service.
Service: 5
Recommended dishes: Crispy Chicken Crispy Chicken Sandwich
Great team, environment and cleanliness. Best place to go for food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Farmers Wraps
I hope management takes the time to read this feedback. As a regular customer—nearly every day—I choose this location for the quality of the products, particularly the Ice Capps. However, I’ve noticed a decline in customer service and attention to detail lately, making my visits feel more like a waste of time and money. Additionally, the quality of the Ice Capps has deteriorated; they often aren’t mixed well, resulting in a more creamy texture than coffee flavor. What can I do? I am in love with them and look forward to them everyday so imagine my disappointment when it doesn't taste good or the lid isn't placed properly and it spills OR biggest pet peeve is them not filling the cup the way they should. The price i s raised, but there is less product.
There are, however, some exceptional employees who make a difference. One person, whom I believe is named Tanya, always greets me with a smile and takes the time to chat, making me feel valued as a loyal customer. There's also a kind young woman who checks in on me, and a gentleman who is always pleasant and I saw him helping with deliveries (October 16th).
That said, the decision to implement a timer for employees has created a hurried atmosphere that feels overwhelming. I often feel rushed as change is tossed back to me, and I hear "next order ready" even when there’s no one in line behind me. This hurried pace causes me significant anxiety, making it difficult to ensure I receive the correct order. I should not have to fear as a customer to say something if I am paying and something was done incorrectly. It's almost as if they try to hurry you so you cannot say anything. 30 seconds on a timer for each customer is insane to me.
Unfortunately, I must address one particular gentleman who works mornings. Ever since I voiced a concern about my Ice Capp, he has been noticeably unfriendly. I don’t seek confrontation, but his demeanor makes it difficult to engage positively and I am most likely going to stop coming to this location (or at least the morning). I believe a little more training in customer interaction for front-line staff—whether at the drive-thru or at the counter—could greatly improve the experience. These employees represent the first interaction of the day for many of us, and a more welcoming approach would truly enhance our mornings. There are other reviews commenting on the same thing so more training is definitely needed. Everything from the greeting to the way they take the order should be reviewed. A simple, "good morning, welcome to Tim Hortons, how can I help you?" would go such a long way.
Thank you for considering my feedback.
Atmosphere: 4
Food: 4
Service: 3
Nice and friendly staff,
Great service and hospitality by team
Atmosphere: 5
Food: 5
Service: 5
Khushi good job
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Made me wait and drive around for a bagel that was raw
Food: 1
Service: 1
very friendly staff and the atmosphere here is very nice
Atmosphere: 5
Food: 5
Service: 5
Worker didn’t mixed the sugar in drink and no knowledge how offer system of tim’s app works
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg Farmers Wraps
Staff is really friendly and cooperative.
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff, neat and clean location.
Atmosphere: 5
Food: 5
Service: 5
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