Sandwich was burned, asked for it to be exchanged. It got exchanged for another burnt sandwich.
Avoid buying food here, better to spend your money elsewhere.
The franchise owner of this location needs to do a better job training their employees. I understand that Tim Horton's has decided to cut costs but that should not come at the expense of ruining/wasting food.
Atmosphere: 1
Food: 2
Service: 2
Peter Suk Sin Chan (Peter Chan)
Good service, nice atmosphere did not feel like the usual old Timhorton look..may be different design...products was ok compare with some other places.
Atmosphere: 5
Food: 4
Service: 5
naomeigh nightengale
literally the best tims ever 🤌 staff r always mad nice, vibes r chill, drinks always hit, never messed up my order once. y’all r the real MVPs ☕💖
Atmosphere: 5
Food: 5
Service: 5
Jung Hoseok
Loved the chocolate chip cookie, will be going back again! ♥️♥️
Atmosphere: 5
Food: 5
Service: 5
A.M A
Customer service was great and always so nice.
Atmosphere: 5
Food: 5
Service: 5
sam v
Great service and friendly staff every time I visit! The team at this Tim Hortons location is always quick, professional, and makes sure my order is just right. Shoutout to the hardworking staff — you guys make the best Caramel Ice Capp so good!
Atmosphere: 5
Food: 5
Service: 5
Anime Lover
The ice coffee was sweet as I ordered. And the service was fast, by the time I came to the counter, the drink was already done.
Poor service took a lot of time to take order and food was disgusted i ordered lime wrap and rice was hard feels like no sauce in it will never recommend
Atmosphere: 1
Food: 1
Service: 2
yvonne ly
They are very good service and they are friendly and they are so fast every time I went there I will buy a coffee sit at the food court. Enjoy Tim Horton coffee.
Atmosphere: 5
Food: 5
Service: 5
Kaliya Ozenir
Not sure why they overcharged me, same order at another tims was $30 less
sophia barcellona
The soup filled up all the way to the top was the highlight of my morning. Made my break at work better. Thank you Sherway Tims 🫶
Atmosphere: 5
Food: 5
Service: 5
Krishna
Terrible, rude, unprofessional & Arrogant Customer care!!! I generally don't like to complain in public, because i know its hard in customer service, but the staff( particularly lady who served me, even though i noticed the name on badge, just not posting here out of courtesy) left me no choice. Its like always a chaos with them, i was given incomplete mobile order, after wait of more than 5 minutes, and was told i have to choose a different product because they have given the last piece to someone who came long after me as a walk-in. And when questioned , was rudely told that as they were busy, its your job to enquire about your order. I am so annoyed that i just left the order and walked away!!! I already complained # 3865148, for refund and reg store staff behaviour. Posting here just to let the Manager know & the particular staff learn some customer service basics.Firstly in all my previous visits including your store, either they provide the mobile order at counter with receipt or call out our name/order, so that we can pick up accordingly. Unfortunately its not my problem that you are busy nor its my duty to keep reminding/begging you for my order. Its a transaction, where i just pay and your provide services, especially mobile order , because we need our food fast and hassle free of any rude communication from staff like you. Secondly being busy is good for your business, either suck it up, and act accordingly, or hire more staff or stop taking mobile orders or do whatever works for your business and staff. I am not at your disposal to take all your frustrations out. You are not doing me favour by providing me service, its for your business and your salaries. Please learn from the experiences and act accordingly !!! Either ways i am not going to come back to your store.
Good service like always
Atmosphere: 5
Food: 5
Service: 5
Sandwich was burned, asked for it to be exchanged. It got exchanged for another burnt sandwich.
Avoid buying food here, better to spend your money elsewhere.
The franchise owner of this location needs to do a better job training their employees. I understand that Tim Horton's has decided to cut costs but that should not come at the expense of ruining/wasting food.
Atmosphere: 1
Food: 2
Service: 2
Good service, nice atmosphere did not feel like the usual old Timhorton look..may be different design...products was ok compare with some other places.
Atmosphere: 5
Food: 4
Service: 5
literally the best tims ever 🤌 staff r always mad nice, vibes r chill, drinks always hit, never messed up my order once. y’all r the real MVPs ☕💖
Atmosphere: 5
Food: 5
Service: 5
Loved the chocolate chip cookie, will be going back again! ♥️♥️
Atmosphere: 5
Food: 5
Service: 5
Customer service was great and always so nice.
Atmosphere: 5
Food: 5
Service: 5
Great service and friendly staff every time I visit! The team at this Tim Hortons location is always quick, professional, and makes sure my order is just right. Shoutout to the hardworking staff — you guys make the best Caramel Ice Capp so good!
Atmosphere: 5
Food: 5
Service: 5
The ice coffee was sweet as I ordered. And the service was fast, by the time I came to the counter, the drink was already done.
Atmosphere: 5
Food: 5
Service: 5
Phenomenal service staff is always amazing!
Atmosphere: 5
Food: 5
Service: 5
Excellent staffs. Service is always fantastic
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Poor service took a lot of time to take order and food was disgusted i ordered lime wrap and rice was hard feels like no sauce in it will never recommend
Atmosphere: 1
Food: 1
Service: 2
They are very good service and they are friendly and they are so fast every time I went there I will buy a coffee sit at the food court. Enjoy Tim Horton coffee.
Atmosphere: 5
Food: 5
Service: 5
Not sure why they overcharged me, same order at another tims was $30 less
The soup filled up all the way to the top was the highlight of my morning. Made my break at work better. Thank you Sherway Tims 🫶
Atmosphere: 5
Food: 5
Service: 5
Terrible, rude, unprofessional & Arrogant Customer care!!!
I generally don't like to complain in public, because i know its hard in customer service, but the staff( particularly lady who served me, even though i noticed the name on badge, just not posting here out of courtesy) left me no choice. Its like always a chaos with them, i was given incomplete mobile order, after wait of more than 5 minutes, and was told i have to choose a different product because they have given the last piece to someone who came long after me as a walk-in. And when questioned , was rudely told that as they were busy, its your job to enquire about your order. I am so annoyed that i just left the order and walked away!!!
I already complained # 3865148, for refund and reg store staff behaviour. Posting here just to let the Manager know & the particular staff learn some customer service basics.Firstly in all my previous visits including your store, either they provide the mobile order at counter with receipt or call out our name/order, so that we can pick up accordingly. Unfortunately its not my problem that you are busy nor its my duty to keep reminding/begging you for my order. Its a transaction, where i just pay and your provide services, especially mobile order , because we need our food fast and hassle free of any rude communication from staff like you. Secondly being busy is good for your business, either suck it up, and act accordingly, or hire more staff or stop taking mobile orders or do whatever works for your business and staff. I am not at your disposal to take all your frustrations out. You are not doing me favour by providing me service, its for your business and your salaries. Please learn from the experiences and act accordingly !!! Either ways i am not going to come back to your store.
Atmosphere: 1
Food: 1
Service: 1
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