I bought a ice cream and they give me such of small amount, and come to tell them the is to small ,and the manager and a worker just laughed at me, so unprofessional
t bone
The quality of food at this location is disappointing. Seems the staff doesn’t know how to properly assemble the food items (ie. wraps and burgers, etc.). My small iced coffee was filled with coffee grounds in the bottom/throughout the cup (maybe it’s time to clean the coffee machine). For what you pay at McDonald’s these days, the overall quality and service just isn’t worth it. Most of the time, the food looks sloppy when it’s served and looks like the employees didn’t care enough to make it look half decent. My wrap had an overwhelming amount of sauce on it, which normally I’d be fine with, but it took away from the flavour of the wrap. It mostly consisted of sauce, to the point where it was oozing out of the sides/bottom while eating and made it taste soggy. I honestly prefer the Niagara Street location. The food seems more fresh and quality is much better, imo. Also, I have never had a consistent/decent iced coffee from this location. It’s either old, stale tasting, or is missing the requested ingredients.
Food: 2
Ekal bee
Nice place but the service is absolutely terrible. First the Double line drive through makes absolutely zero sense. The lines don't really matter as to which one you are in. To me that's just equivalent to a person cutting in line.
Management always seems to be miserable and yelling at the kids Who are just doing their job..
I could avoid any McDonald's on the planet It would be this one..
Atmosphere: 3
Food: 2
Service: 1
IAM GAMER
Worst McDonald’ ever
Atmosphere: 1
Food: 1
Service: 1
Geoff H
No free refills at this location!?! I'll drive the extra 2 kms to go to Welland's location and enjoy the complimentary refills --- which also has a playplace. Bonus.
Atmosphere: 4
Food: 1
Service: 4
Ian Lamothe
I drove to this McDonalds tonight for a quick bite to eat. I drive a very large vehicle and am unable to fit under the drive thru height clearance. At this time the curbside option was not available and the doors were locked (10:55pm). I placed and paid for my order online and went to pickup my order on foot at the window.
The two workers gave me a very hard time at the window about being on foot. I explained I had no other option and they told me it doesn’t matter i’m not allowed to pickup the food. They ended up making the food but were very rude and did not offer any other alternatives.
Have never had an issue at any other McDonald’s about this, very disappointed in the lack of professionalism
Atmosphere: 1
Food: 2
Service: 1
Angelo mollo
Disappointed forsure, every time I have ordered drive through(last 4 times) something has been missing. This sucks as we drive all the way home to discover someone is missing food. At the ridiculous prices they charge now it is completely unacceptable. This week after hockey we were missing fries from 2 happy meals. 3 weeks ago 10pack of nuggets. I gotta say it feels purposeful at this point.
Atmosphere: 4
Food: 4
Service: 1
Judith Turner
Always busy.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Mcgriddle Sandwich
alex joseph
McDonald's charges to refill water bottles? News to me. Don't think that comes from corporate. Would be interested to know what they think.
I started using the self serve ordering option since my order has been screwed up too often in fast food places. So, when my order came out wrong, I thought it must've been my mistake. Nope! There it was in black and white on my receipt. When I approached the counter to let them know, the guy acted as if he was insulted. I wasn't rude to him at all. I expected to hear, 'I'm sorry. Let me fix that for you.' and not see an eye roll. Maybe he could've offered the wrong sandwich to me anyway instead of angrily throwing it in the garbage. Just a thought. Customer service is clearly not his forte.
Atmosphere: 4
Food: 2
Service: 1
R. W.
UPDATE!! The entire family and our dog who ended up finishing your poison food spent the entire night evacuating our bowels in the most violent way possible.
What a terrible location. How is it that we can order 3 combos, with two additional cheeseburgers on the side. And not have one warm item? We literally spent $48.30 of garbage. This location has absolutely no respect for their customers serving what they did, and definately has no interest in repeat customers. I want my money back, you are crooks!
Atmosphere: 1
Food: 1
Service: 2
Ken Hook
Good location and lots of free parking. Service can be a bit slow during peak times. Food quality and service are up to the McDonald's standard.
I bought a ice cream and they give me such of small amount, and come to tell them the is to small ,and the manager and a worker just laughed at me, so unprofessional
The quality of food at this location is disappointing. Seems the staff doesn’t know how to properly assemble the food items (ie. wraps and burgers, etc.). My small iced coffee was filled with coffee grounds in the bottom/throughout the cup (maybe it’s time to clean the coffee machine). For what you pay at McDonald’s these days, the overall quality and service just isn’t worth it. Most of the time, the food looks sloppy when it’s served and looks like the employees didn’t care enough to make it look half decent. My wrap had an overwhelming amount of sauce on it, which normally I’d be fine with, but it took away from the flavour of the wrap. It mostly consisted of sauce, to the point where it was oozing out of the sides/bottom while eating and made it taste soggy. I honestly prefer the Niagara Street location. The food seems more fresh and quality is much better, imo. Also, I have never had a consistent/decent iced coffee from this location. It’s either old, stale tasting, or is missing the requested ingredients.
Food: 2
Nice place but the service is absolutely terrible.
First the Double line drive through makes absolutely zero sense. The lines don't really matter as to which one you are in. To me that's just equivalent to a person cutting in line.
Management always seems to be miserable and yelling at the kids Who are just doing their job..
I could avoid any McDonald's on the planet It would be this one..
Atmosphere: 3
Food: 2
Service: 1
Worst McDonald’ ever
Atmosphere: 1
Food: 1
Service: 1
No free refills at this location!?! I'll drive the extra 2 kms to go to Welland's location and enjoy the complimentary refills --- which also has a playplace. Bonus.
Atmosphere: 4
Food: 1
Service: 4
I drove to this McDonalds tonight for a quick bite to eat. I drive a very large vehicle and am unable to fit under the drive thru height clearance. At this time the curbside option was not available and the doors were locked (10:55pm). I placed and paid for my order online and went to pickup my order on foot at the window.
The two workers gave me a very hard time at the window about being on foot. I explained I had no other option and they told me it doesn’t matter i’m not allowed to pickup the food. They ended up making the food but were very rude and did not offer any other alternatives.
Have never had an issue at any other McDonald’s about this, very disappointed in the lack of professionalism
Atmosphere: 1
Food: 2
Service: 1
Disappointed forsure, every time I have ordered drive through(last 4 times) something has been missing. This sucks as we drive all the way home to discover someone is missing food. At the ridiculous prices they charge now it is completely unacceptable. This week after hockey we were missing fries from 2 happy meals. 3 weeks ago 10pack of nuggets. I gotta say it feels purposeful at this point.
Atmosphere: 4
Food: 4
Service: 1
Always busy.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Mcgriddle Sandwich
McDonald's charges to refill water bottles? News to me. Don't think that comes from corporate. Would be interested to know what they think.
Service: 1
Order was wrong. But fella at drive thru was nice
Food: 2
Service: 2
Restaurantji Recommends
Good joint closer to 100 meridiam
15 mins waiting in line.
Atmosphere: 1
Food: 1
Service: 1
I started using the self serve ordering option since my order has been screwed up too often in fast food places. So, when my order came out wrong, I thought it must've been my mistake. Nope! There it was in black and white on my receipt.
When I approached the counter to let them know, the guy acted as if he was insulted. I wasn't rude to him at all. I expected to hear, 'I'm sorry. Let me fix that for you.' and not see an eye roll. Maybe he could've offered the wrong sandwich to me anyway instead of angrily throwing it in the garbage.
Just a thought.
Customer service is clearly not his forte.
Atmosphere: 4
Food: 2
Service: 1
UPDATE!! The entire family and our dog who ended up finishing your poison food spent the entire night evacuating our bowels in the most violent way possible.
What a terrible location. How is it that we can order 3 combos, with two additional cheeseburgers on the side. And not have one warm item? We literally spent $48.30 of garbage. This location has absolutely no respect for their customers serving what they did, and definately has no interest in repeat customers. I want my money back, you are crooks!
Atmosphere: 1
Food: 1
Service: 2
Good location and lots of free parking. Service can be a bit slow during peak times. Food quality and service are up to the McDonald's standard.
Atmosphere: 5
Food: 4
Service: 4
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