I visited this Tim Hortons today as a volunteer doctor and witnessed one of the best examples of customer service I’ve ever seen. A lady came in and started arguing about butter and cream cheese. She was clearly in the wrong but was extremely rude to the girl working at the counter even threatening to leave a bad review and get her fired.Despite the negativity, the staff member handled the situation with incredible patience and grace. She stayed calm, kind, and respectful throughout it all. It was genuinely impressive to watch.Later, I ordered food, and she made it so well it was absolutely delicious. That was hands down the best customer service I’ve ever experienced.Kudos to her for representing Tim Hortons with such a positive attitude. People like her make the experience better for everyone! I’ll definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Fadi Haddad
Staff can't identify cream cheese from better.i asked her to chow me the cream cheese container she showed me better and tried to prove me wrong. Another customer told her it's not a cheese cream.Till finally agreed to change it for me.
Taylor
The staff here makes you tip them automatically.
I paid with credit here, and she typed it into the machine, and I watched her tip herself 15% and then leave the machine sideways so “I couldn’t see” and then I was in shock and didn’t know what to do, so I just paid it. I don’t think this is ethical, especially in a hospital where people are already vulnerable. Like come on lady, I just broke my arm, I’m sorry but I shouldn’t be forced to tip you.
ALINA NECULA
Excellent wraps, thank you
Kirandeep Kothari
Had a bodily smell
jashan thablan
Thank you Avneet for wonderful service
Atmosphere: 1
Food: 1
Service: 1
sofia montano
The guy in cap had great customer service. I got a chipotle chicken panini and it was the best i’ve ever had. He was so sweet and took his time making it!! I recommend
Atmosphere: 5
Food: 5
Service: 5
Sabah Ivan
Muskaan has been really helpful and provides an excellent customer service 👏
Parking: Good parking
Atmosphere: 5
Food: 5
Service: 5
Kartik Tamboli
Muskan went above and beyond and is very helpful. She helped me out for a specific order for my pregnant wife and she understands how to serve customers with patience and kindness. Whoever put up a bad review below needs to learn how customer service works in a hospital and she is going above and beyond. The other girl is great too.
Atmosphere: 5
Food: 5
Service: 5
Chuck Hoare
In Regards to the Tim horton shop/ ins food place at the Georgetwn Hospital I would like to say the staff thst work there are very nice to each and every customer they serve . I have been going there for quite awhile to see a friend of mine who is not doing so good . I am always met and greated with a smile and great service .One of the staff her name is Muskan I always get great service my coffee is made perfect each and everytime I very much appreciate all the staff there I would give her and her team
Specially giving them 0 star. I ordred coffee from their there was 2 ladies one was working and other was busy on her phone her name MUSKAAN i specially ask i also bought panini sandwich she forgot to put flafal in it she was busy on her phone while making sandwich. i request to business owner please take care of it 🙏🏼
Atmosphere: 1
Food: 1
Service: 1
Bindu Ripu
Worst place to get Tim Horton coffee just because it’s only shop in Georgetown Hospital the sandwich and wraps r so expensive
Vegetarian options: Worst place never recommend
Atmosphere: 1
Food: 1
Service: 1
amoypnoy
Muskan is amazing and always a friendly face to see in the morning. Always remembers my order and has the best coffee in the whole hospital!
Atmosphere: 5
Food: 5
Service: 5
Harman S
Excellent customer service by Komal. Also tea and muffin were very fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
George Dear
They have Tim Horton's coffee and that's it. I couldn't get any other Tim Horton's item. Not much of a menu at all
I visited this Tim Hortons today as a volunteer doctor and witnessed one of the best examples of customer service I’ve ever seen. A lady came in and started arguing about butter and cream cheese. She was clearly in the wrong but was extremely rude to the girl working at the counter even threatening to leave a bad review and get her fired.Despite the negativity, the staff member handled the situation with incredible patience and grace. She stayed calm, kind, and respectful throughout it all. It was genuinely impressive to watch.Later, I ordered food, and she made it so well it was absolutely delicious. That was hands down the best customer service I’ve ever experienced.Kudos to her for representing Tim Hortons with such a positive attitude. People like her make the experience better for everyone! I’ll definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Staff can't identify cream cheese from better.i asked her to chow me the cream cheese container she showed me better and tried to prove me wrong. Another customer told her it's not a cheese cream.Till finally agreed to change it for me.
The staff here makes you tip them automatically.
I paid with credit here, and she typed it into the machine, and I watched her tip herself 15% and then leave the machine sideways so “I couldn’t see” and then I was in shock and didn’t know what to do, so I just paid it. I don’t think this is ethical, especially in a hospital where people are already vulnerable. Like come on lady, I just broke my arm, I’m sorry but I shouldn’t be forced to tip you.
Excellent wraps, thank you
Had a bodily smell
Thank you Avneet for wonderful service
Atmosphere: 1
Food: 1
Service: 1
The guy in cap had great customer service. I got a chipotle chicken panini and it was the best i’ve ever had. He was so sweet and took his time making it!! I recommend
Atmosphere: 5
Food: 5
Service: 5
Muskaan has been really helpful and provides an excellent customer service 👏
Parking: Good parking
Atmosphere: 5
Food: 5
Service: 5
Muskan went above and beyond and is very helpful. She helped me out for a specific order for my pregnant wife and she understands how to serve customers with patience and kindness. Whoever put up a bad review below needs to learn how customer service works in a hospital and she is going above and beyond. The other girl is great too.
Atmosphere: 5
Food: 5
Service: 5
In Regards to the Tim horton shop/ ins food place at the Georgetwn Hospital I would like to say the staff thst work there are very nice to each and every customer they serve . I have been going there for quite awhile to see a friend of mine who is not doing so good . I am always met and greated with a smile and great service .One of the staff her name is Muskan I always get great service my coffee is made perfect each and everytime I very much appreciate all the staff there I would give her and her team
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Specially giving them 0 star. I ordred coffee from their there was 2 ladies one was working and other was busy on her phone her name MUSKAAN i specially ask i also bought panini sandwich she forgot to put flafal in it she was busy on her phone while making sandwich. i request to business owner please take care of it 🙏🏼
Atmosphere: 1
Food: 1
Service: 1
Worst place to get Tim Horton coffee just because it’s only shop in Georgetown Hospital the sandwich and wraps r so expensive
Vegetarian options: Worst place never recommend
Atmosphere: 1
Food: 1
Service: 1
Muskan is amazing and always a friendly face to see in the morning. Always remembers my order and has the best coffee in the whole hospital!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service by Komal. Also tea and muffin were very fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
They have Tim Horton's coffee and that's it. I couldn't get any other Tim Horton's item. Not much of a menu at all
Atmosphere: 1
Food: 1
Service: 1
Loading...