Order a double double large, coffee was made horribly wrong, I went in, just attitude. Horrible service and food at this location, you see 15 people working, all working like chickens with head cut off. Who trained these people? Donald Trump!
Atmosphere: 1
Food: 1
Service: 1
Joonha Hwang
Very dirty with a lot of flies. Even in the pastry display directly on food that they serve.
Sarmistha Priyadarshini
Pathetic experience, we got 3 loaded bowls and they were one third the actual portion size that other Tim Hortons outlets serve. The whole idea of loaded bowl is to have a standard serving size. This is first time we experienced this and especially with this outlet.
Food: 1
Service: 1
Crystal Kleen
Horrible experience I would give it a zero star if I could! I asked for a bowl and a drink and when I got it it was half empty and my drink I asked for whipped cream and they did not put any on it when I asked kindly to put some the guy went and came back laughing and there was nothing. I do not recommend this place for timmies
Atmosphere: 1
Food: 1
Service: 1
juliet
waited 20 minutes for my order for it to be wrong as usual (almost more than half the time they mess up my order). Also isnt the first time i waited this long
Atmosphere: 1
Food: 1
Service: 1
Dania Lahham
Worst branch in Ottawa , this is the third time i order there and they give me wrong order!!
Osman Ram
This branch ALWAYS get my orders wrong. And staff ZERO customer service
Atmosphere: 1
Food: 1
Service: 1
Alessandra Godoy
The seats are dirty and the washroom had no toilet paper.
Atmosphere: 3
Food: 5
Service: 4
Brit Mor
They make a really good iced coffee, always fresh and perfectly mixed. They are however very slow and don’t understand or hear you through the takeout speaker.
Atmosphere: 3
Food: 4
Service: 2
Danielle Potvin
Very friendly and efficient place. The staff, such ad Genalyn, remember their regulars' orders and always greet you with a smile. What a good start to the day.
My local Timmies takes good care of me and Genelyne and the entire staff are awesome. Thank you for all your hard work!!
Atmosphere: 5
Food: 4
Service: 5
Abdinasir Hassan
I've been waiting for 7 min to get asked what I would like and their wasn't another customer inside very poor service and jus keeps getting worse
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Donuts
Vladimir “Pacman” Shtelenkov
This place needs replacement staff due to inconsiderate incompetence. Ordered two icecaps and had a free coffee told the woman three times and she said she'll take care of it at the window.
When I got to the window she said she couldn't give me the coffee for free because it had to be done at the time of the order.
Then I say I no longer want it and she was able to remove it from my order but couldn't be bothered to do the same process to proceed with it being free.
I guess having to push an extra button to redeem roll up the rim to win is to much work so perhaps work elsewhere.
Then she doesn't return the free coffee and when I asked for it to be returned she stated she already gave it to me and then realized she put it on another counter and has attitude cause she was proven wrong.
Apparently the reason for the attitude was because it was busy she was new and there was only two people working.
All would be valid points but unfortunately taking your crappie day out on me leaves you with one star reviews and loss of customers because management is unable to have the right amount of staff during busy times.
I say all this because Tim Hortons used to be in the top 5 coffee places and now are not even in the top 50.
Due to locations not wanting to make icecaps the company no longer making things fresh and wasting time and money on celebrities over taking care of their businesses and customers first.
Not sure why profits over quality is their new motto but eventually they'll end up like Zellers The Bay Target Dunkin Krispy Kreme and no longer be a viable option in Canada.
Atmosphere: 1
Food: 1
Service: 1
Sara M
Brutally SLOW been waiting in drive thru for over 10 mins with only 2 cars ahead is ridiculous. Will go to McDonald's next time
Order a double double large, coffee was made horribly wrong, I went in, just attitude. Horrible service and food at this location, you see 15 people working, all working like chickens with head cut off. Who trained these people? Donald Trump!
Atmosphere: 1
Food: 1
Service: 1
Very dirty with a lot of flies. Even in the pastry display directly on food that they serve.
Pathetic experience, we got 3 loaded bowls and they were one third the actual portion size that other Tim Hortons outlets serve. The whole idea of loaded bowl is to have a standard serving size. This is first time we experienced this and especially with this outlet.
Food: 1
Service: 1
Horrible experience I would give it a zero star if I could! I asked for a bowl and a drink and when I got it it was half empty and my drink I asked for whipped cream and they did not put any on it when I asked kindly to put some the guy went and came back laughing and there was nothing. I do not recommend this place for timmies
Atmosphere: 1
Food: 1
Service: 1
waited 20 minutes for my order for it to be wrong as usual (almost more than half the time they mess up my order). Also isnt the first time i waited this long
Atmosphere: 1
Food: 1
Service: 1
Worst branch in Ottawa , this is the third time i order there and they give me wrong order!!
This branch ALWAYS get my orders wrong. And staff ZERO customer service
Atmosphere: 1
Food: 1
Service: 1
The seats are dirty and the washroom had no toilet paper.
Atmosphere: 3
Food: 5
Service: 4
They make a really good iced coffee, always fresh and perfectly mixed. They are however very slow and don’t understand or hear you through the takeout speaker.
Atmosphere: 3
Food: 4
Service: 2
Very friendly and efficient place. The staff, such ad Genalyn, remember their regulars' orders and always greet you with a smile. What a good start to the day.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My local Timmies takes good care of me and Genelyne and the entire staff are awesome. Thank you for all your hard work!!
Atmosphere: 5
Food: 4
Service: 5
I've been waiting for 7 min to get asked what I would like and their wasn't another customer inside very poor service and jus keeps getting worse
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Donuts
This place needs replacement staff due to inconsiderate incompetence. Ordered two icecaps and had a free coffee told the woman three times and she said she'll take care of it at the window.
When I got to the window she said she couldn't give me the coffee for free because it had to be done at the time of the order.
Then I say I no longer want it and she was able to remove it from my order but couldn't be bothered to do the same process to proceed with it being free.
I guess having to push an extra button to redeem roll up the rim to win is to much work so perhaps work elsewhere.
Then she doesn't return the free coffee and when I asked for it to be returned she stated she already gave it to me and then realized she put it on another counter and has attitude cause she was proven wrong.
Apparently the reason for the attitude was because it was busy she was new and there was only two people working.
All would be valid points but unfortunately taking your crappie day out on me leaves you with one star reviews and loss of customers because management is unable to have the right amount of staff during busy times.
I say all this because Tim Hortons used to be in the top 5 coffee places and now are not even in the top 50.
Due to locations not wanting to make icecaps the company no longer making things fresh and wasting time and money on celebrities over taking care of their businesses and customers first.
Not sure why profits over quality is their new motto but eventually they'll end up like Zellers The Bay Target Dunkin Krispy Kreme and no longer be a viable option in Canada.
Atmosphere: 1
Food: 1
Service: 1
Brutally SLOW been waiting in drive thru for over 10 mins with only 2 cars ahead is ridiculous. Will go to McDonald's next time
Atmosphere: 1
Food: 1
Service: 1
Try new ice latte vanilla.
Atmosphere: 5
Food: 5
Service: 4
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