Rude staff. Hire people that want to provide a service....with a smile. Food was lukewarm at best.
Atmosphere: 1
Food: 3
Kyle Petzke
Doesn’t matter the time of day I get cold food or barely warm.
Food: 1
Naman Malik
Rushed order , delayed refund process, staff with a bad attitude or understaffed for busy mornings
Atmosphere: 1
Food: 3
Service: 1
Leandra Gilbert
Always lovely going to this A and W location. It's clean, always well stocked in straws, napkins, etc. The staff are always friendly. I forgot to get the name of the young woman who took my and my friend's orders, but she was very friendly and personable. She brought our food over to the table - maybe not the biggest deal, but it was a really nice gesture. And of course, the food was delicious. Crispy fries, fresh veges on the burgers, and we'll seasoned onion rings.
Atmosphere: 5
Food: 5
Service: 5
Gowri B Pillai
Welcoming environment by the staff, delicious food, and tidy surroundings. All these admired me to visit this place again, will recommend.
Atmosphere: 5
Food: 5
Service: 5
Jason McDonald
Food could have been hotter the onion rings stuffed into the package that they were all broken up
Atmosphere: 4
Food: 4
Service: 4
Jay Bee
Sandra at the guelph Woodlawn location greeted us with a smile and was great to order from. Our food was made fresh and everything was tasty :)
Atmosphere: 5
Food: 5
Service: 5
ashish gogna
Sandra serve well she have complete knowledge and greet with smiling face. Must visit
Atmosphere: 5
Food: 4
Service: 5
Avadhesh Dave
I’ve been picking up lunch from this location for months, always through the drive-through. Unfortunately, the service has been consistently disappointing. The person taking the order often comes across as rushed and unfriendly, making the experience feel unwelcoming.
I’ve also noticed that I never receive a receipt or napkins with my order, which I used to overlook since I typically eat at my office. However, today was the last straw. I was heading out for a site visit and needed my meal ready to go. After placing my order, I received my food, and before I could even ask for napkins, the drive-through window was shut in my face. When I knocked and called out, the staff member simply walked away while on her phone.
This repeated lack of courtesy and attention to basic service expectations is frustrating. I truly hope management addresses this, as it’s disappointing to see the same poor service over and over again from the same staff member.
M editing my review as I just about to eat my burger and it’s cold. Not even re-heated.
Food: 1
Service: 1
Gord Lalonde
Made me wait 4 minutes to order while she was on the phone, overcharged me, undercooked food, plastic wrapper in one of the burgers
No level of professionalism. May as well automate ordering and eliminate staff that are unfriendly or indifferent.
They are excited to talk about unrelated work topics leaning on counter to talk to a friend.
Friday, August 8, 2025. 345-4. Check your cameras. Check your staffing or better yet close this location. Food was cold and tasteless and $40 for two burgers. I will never be back .
Atmosphere: 2
Food: 1
Service: 1
Dan Doctor
Friendly staff. Only one size of drink (med i guess) no ice cream no floats. $53 for 2 burgers and a Code burger. Very accommodating for our order. No issue having the coleslaw from the Cod Burger put on the side. I guess you probably would have cost us about the same place at any other fast food place but the food was good the fries were excellent the onion rings were excellent and the burgers were fantastic
Atmosphere: 4
Food: 5
Service: 5
A Bourne
Ordered breakfast this morning. Girl at the counter had no manners. Breakfast sandwich was old. Seems like it was made the day before and reheated in the microwave - dry. Hash brown - cold. 0 stars. Terrible place. Not coming back.
Atmosphere: 1
Food: 1
Service: 1
Elijah K
I wish I could give this zero stars
Ordered mozzarella burger no dressing no lettuce not even mozzarella cheese
Same with the chubby chicken burger. With food prices being so high the quality was utterly garbage.
Rude staff. Hire people that want to provide a service....with a smile. Food was lukewarm at best.
Atmosphere: 1
Food: 3
Doesn’t matter the time of day I get cold food or barely warm.
Food: 1
Rushed order , delayed refund process, staff with a bad attitude or understaffed for busy mornings
Atmosphere: 1
Food: 3
Service: 1
Always lovely going to this A and W location. It's clean, always well stocked in straws, napkins, etc. The staff are always friendly. I forgot to get the name of the young woman who took my and my friend's orders, but she was very friendly and personable. She brought our food over to the table - maybe not the biggest deal, but it was a really nice gesture.
And of course, the food was delicious. Crispy fries, fresh veges on the burgers, and we'll seasoned onion rings.
Atmosphere: 5
Food: 5
Service: 5
Welcoming environment by the staff, delicious food, and tidy surroundings. All these admired me to visit this place again, will recommend.
Atmosphere: 5
Food: 5
Service: 5
Food could have been hotter the onion rings stuffed into the package that they were all broken up
Atmosphere: 4
Food: 4
Service: 4
Sandra at the guelph Woodlawn location greeted us with a smile and was great to order from. Our food was made fresh and everything was tasty :)
Atmosphere: 5
Food: 5
Service: 5
Sandra serve well she have complete knowledge and greet with smiling face. Must visit
Atmosphere: 5
Food: 4
Service: 5
I’ve been picking up lunch from this location for months, always through the drive-through. Unfortunately, the service has been consistently disappointing. The person taking the order often comes across as rushed and unfriendly, making the experience feel unwelcoming.
I’ve also noticed that I never receive a receipt or napkins with my order, which I used to overlook since I typically eat at my office. However, today was the last straw. I was heading out for a site visit and needed my meal ready to go. After placing my order, I received my food, and before I could even ask for napkins, the drive-through window was shut in my face. When I knocked and called out, the staff member simply walked away while on her phone.
This repeated lack of courtesy and attention to basic service expectations is frustrating. I truly hope management addresses this, as it’s disappointing to see the same poor service over and over again from the same staff member.
M editing my review as I just about to eat my burger and it’s cold. Not even re-heated.
Food: 1
Service: 1
Made me wait 4 minutes to order while she was on the phone, overcharged me, undercooked food, plastic wrapper in one of the burgers
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Very good food.
Atmosphere: 5
Food: 5
Service: 5
No level of professionalism. May as well automate ordering and eliminate staff that are unfriendly or indifferent.
They are excited to talk about unrelated work topics leaning on counter to talk to a friend.
Friday, August 8, 2025. 345-4. Check your cameras. Check your staffing or better yet close this location. Food was cold and tasteless and $40 for two burgers. I will never be back .
Atmosphere: 2
Food: 1
Service: 1
Friendly staff. Only one size of drink (med i guess) no ice cream no floats. $53 for 2 burgers and a Code burger. Very accommodating for our order. No issue having the coleslaw from the Cod Burger put on the side. I guess you probably would have cost us about the same place at any other fast food place but the food was good the fries were excellent the onion rings were excellent and the burgers were fantastic
Atmosphere: 4
Food: 5
Service: 5
Ordered breakfast this morning. Girl at the counter had no manners. Breakfast sandwich was old. Seems like it was made the day before and reheated in the microwave - dry. Hash brown - cold. 0 stars. Terrible place. Not coming back.
Atmosphere: 1
Food: 1
Service: 1
I wish I could give this zero stars
Ordered mozzarella burger no dressing no lettuce not even mozzarella cheese
Same with the chubby chicken burger. With food prices being so high the quality was utterly garbage.
Avoid this location
Atmosphere: 1
Food: 1
Service: 1
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