So it's been about 6 months since my last visit to this terrible restaurant. My last visit it took over 10 minutes before we were able to place our order in the drive-thru and over another 10 waiting at the window and nobody came so I left. Tonight I wanted a Wopper, so we placed our order 3 Woppers and 2 plain cheese burgers. Altogether about 14 minutes. We pullout and I checked the 2 bags and no cheese burgers, back to the drive-thru to let them know I'm back for my 2 missing burgers. Now I'm waiting behind another customer. Over 12 minutes, I'm waiting before I get to the window, seeing my bag on the counter at the window. I asked the guy for manger and he claimed he was manger, I asked for his name and he said as per Burger King they aren't allowed to give names. I then said I would like my money back because having to wait for something that was their mistake and now I'm going home with cold burgers. I won't go back to Burger King again, never!!!!. You want better service I would suggest Harvey on Woodlawn in Guelph to anyone looking to something to eat, this Burger King in Guelph is a terrible restaurant and I'm very surprised that they are still in business. Like the other reviews, I too would like to post a -10.... save your money and go any where but to Burger King Guelph....
Atmosphere: 1
Food: 1
Service: 1
Brandon Sampogna
Drive-thru order - Whopper combo and a Hersey pie...
It took 10 minutes to get my food. There was one car in line aside from me... So be it, it happens.
I get home and the burger both smells and tastes like some kind of cleaner, literally stopped eating it out of concern. Gross.
Food: 1
Service: 1
Ben jones
If i could give 0 stars I would
Jaspreet Singh Jattana
lady maybe manager , very rude and doesn't help us while selecting order.
Atmosphere: 1
Food: 3
Service: 1
Stephanie F
Burger king has Sonic! My daughter was happy thanks to the staff who were nice
Atmosphere: 5
Food: 5
Service: 5
Eveann
I am upset because we ordered two kids meals and we got the wrong drink wrong toys and no bucket when we asked for it this was very disappointing for my children
Atmosphere: 1
Food: 1
Service: 1
Basil Raju
❤️
Atmosphere: 4
Food: 4
Service: 4
Flame ProKing 8
If I could give a 0 I would! Ordered on the app and didnt go through to add cheese on our whoppers and no onions, pickle or mayo on my sons. Chicken nuggets were cold and staff were rude and not willing to fix the mistake. This location has ruined our view of BK! I definitely do not recommend this location unless you need to use the bathroom, bathrooms were very clean.
Atmosphere: 4
Food: 1
Service: 1
Gordon Beerman
I was in the line tonight for twenty minutes not one person behind the counter asked anyone how they could help them or what would they like to order. This place has definitely gone downhill service is terrible.
Have enough time to write this review well just waiting to order with no one in line in front of me. Slowest Burger King I’ve been too 15 minutes with 1 car in front of me and still haven’t ordered. Very dissapointed, after another 10 minutes I got My food and they gave me no straw with my meal
Atmosphere: 1
Food: 1
Service: 1
Muskanpreet Kaur
Absolutely disgusting experience 🤮. I found a FLY in my drink, which is beyond unacceptable. The onion rings were soggy, cold, and clearly old. If the basics like food quality and cleanliness can’t be maintained, it makes me question the entire kitchen. This place needs a serious health inspection. STAY AWAY FROM THIS PLACE. Wish I could post the picture here.
Atmosphere: 1
Food: 1
Service: 1
Yomega
I drove here at night because they say they are open 24 hours a day… that alone speaks to the quality of the business. Go to McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
GillaGrrl
I arrived today in a wet environment and immediately in between the doors there was no wet floor sign or rugs. I fell, I twisted my ankle. I got back up and told the staff that here HAS to be a wet floor sign as the rain is ongoing. They did nothing before I received my order, so I then insisted, as there were more than a few older folks in. It is unsafe. I told them they were going to get sued if they didn't. They put one out. By the time I ate my meal and went to leave, the floor is still wet, and NO WET FLOOR SIGN. If you fall there, feel free to use my review from today. Staff doesn't care. Anyone with a movement disability will struggle on a wet day to open the inner doors without fully wiping out. Seriously unimpressed. Won't be back. Food isn't good enough, or cheap enough to make a dangerous fall worth it.
Atmosphere: 1
Food: 4
Service: 1
Judy Riddell
I had the Wed whopper deal with a friend...whopper was tastey..Service for food was slow that day & the washroom I find is never clean
So it's been about 6 months since my last visit to this terrible restaurant. My last visit it took over 10 minutes before we were able to place our order in the drive-thru and over another 10 waiting at the window and nobody came so I left. Tonight I wanted a Wopper, so we placed our order 3 Woppers and 2 plain cheese burgers. Altogether about 14 minutes. We pullout and I checked the 2 bags and no cheese burgers, back to the drive-thru to let them know I'm back for my 2 missing burgers. Now I'm waiting behind another customer. Over 12 minutes, I'm waiting before I get to the window, seeing my bag on the counter at the window. I asked the guy for manger and he claimed he was manger, I asked for his name and he said as per Burger King they aren't allowed to give names. I then said I would like my money back because having to wait for something that was their mistake and now I'm going home with cold burgers. I won't go back to Burger King again, never!!!!. You want better service I would suggest Harvey on Woodlawn in Guelph to anyone looking to something to eat, this Burger King in Guelph is a terrible restaurant and I'm very surprised that they are still in business. Like the other reviews, I too would like to post a -10.... save your money and go any where but to Burger King Guelph....
Atmosphere: 1
Food: 1
Service: 1
Drive-thru order - Whopper combo and a Hersey pie...
It took 10 minutes to get my food. There was one car in line aside from me... So be it, it happens.
I get home and the burger both smells and tastes like some kind of cleaner, literally stopped eating it out of concern. Gross.
Food: 1
Service: 1
If i could give 0 stars I would
lady maybe manager , very rude and doesn't help us while selecting order.
Atmosphere: 1
Food: 3
Service: 1
Burger king has Sonic! My daughter was happy thanks to the staff who were nice
Atmosphere: 5
Food: 5
Service: 5
I am upset because we ordered two kids meals and we got the wrong drink wrong toys and no bucket when we asked for it this was very disappointing for my children
Atmosphere: 1
Food: 1
Service: 1
❤️
Atmosphere: 4
Food: 4
Service: 4
If I could give a 0 I would! Ordered on the app and didnt go through to add cheese on our whoppers and no onions, pickle or mayo on my sons. Chicken nuggets were cold and staff were rude and not willing to fix the mistake. This location has ruined our view of BK! I definitely do not recommend this location unless you need to use the bathroom, bathrooms were very clean.
Atmosphere: 4
Food: 1
Service: 1
I was in the line tonight for twenty minutes not one person behind the counter asked anyone how they could help them or what would they like to order. This place has definitely gone downhill service is terrible.
Service: 1
Closed at 9;40 am Sept 8 2025??
Restaurantji Recommends
Have enough time to write this review well just waiting to order with no one in line in front of me. Slowest Burger King I’ve been too 15 minutes with 1 car in front of me and still haven’t ordered. Very dissapointed, after another 10 minutes I got My food and they gave me no straw with my meal
Atmosphere: 1
Food: 1
Service: 1
Absolutely disgusting experience 🤮. I found a FLY in my drink, which is beyond unacceptable. The onion rings were soggy, cold, and clearly old. If the basics like food quality and cleanliness can’t be maintained, it makes me question the entire kitchen. This place needs a serious health inspection. STAY AWAY FROM THIS PLACE. Wish I could post the picture here.
Atmosphere: 1
Food: 1
Service: 1
I drove here at night because they say they are open 24 hours a day… that alone speaks to the quality of the business. Go to McDonald’s instead.
Atmosphere: 1
Food: 1
Service: 1
I arrived today in a wet environment and immediately in between the doors there was no wet floor sign or rugs. I fell, I twisted my ankle. I got back up and told the staff that here HAS to be a wet floor sign as the rain is ongoing.
They did nothing before I received my order, so I then insisted, as there were more than a few older folks in. It is unsafe. I told them they were going to get sued if they didn't. They put one out. By the time I ate my meal and went to leave, the floor is still wet, and NO WET FLOOR SIGN. If you fall there, feel free to use my review from today. Staff doesn't care. Anyone with a movement disability will struggle on a wet day to open the inner doors without fully wiping out.
Seriously unimpressed. Won't be back. Food isn't good enough, or cheap enough to make a dangerous fall worth it.
Atmosphere: 1
Food: 4
Service: 1
I had the Wed whopper deal with a friend...whopper was tastey..Service for food was slow that day & the washroom I find is never clean
Atmosphere: 3
Food: 4
Service: 2
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